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Johnny the Bagger® - Short Version
This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
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| Type: | Off-The-Shelf Video Program (ILT) |
|---|---|
| Learning Path: | Personal Performance |
| Main Topic: | Customer Service |
| Other Topics: | Change, Communication, Motivation, Interpersonal Skills, Professionalism |
| Competencies: | Building Customer Loyalty |
| Suggested Industry Usage: | Office & General, Retail & Hospitality, Government |
| Available Formats: | DVD, USB, Interactive eLearning, Streaming Video & Vignettes |
| Subject: | Customer Loyalty |
| Source Program: | Johnny the Bagger®: A True Story of Customer Service™ |
| Languages: | English |
| Trainer Comments: | Based on the work of noted author and speaker, Barbara Glanz, Johnny the Bagger® will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers; the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale. |
| Diversity Profile: | Teen Caucasian male with Down syndrome; Diverse video cast; Various ages |
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