Johnny the Bagger® A True Story of Customer Service™

Creating Customer Loyalty

Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. Use Johnny the Bagger to empower and excite all employees about bringing their best service to the front-line of business.

Learning Path & Details

Competencies

  • Building Customer Loyalty

Buying Options

Library License

You may license this resource or the entire video library. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
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Streaming License

You may license this resource as a streaming video. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
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USB Key (3-Year License) $2,695.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. License fee allows access to content for three years. Any discussion/workshop materials will be delivered via email.
USB Keys: 

Also Available as: eLearning - Signature

Johnny the Bagger: A True Story of Customer Service™ (eLearning Signature)

Johnny the Bagger: A True Story of Customer Service™ (eLearning Signature)

This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.

Training Files (13)

TitleTypeTime/PagesLanguage
Johnny the Bagger
Video with graphics and narrator
Full Video17:26 min EnglishDemo
Workshop Material37 pages EnglishDemo
Workshop Material35 pages EnglishDemo
Johnny the Bagger - Script
As Produced Script
Workshop Material19 pages EnglishDemo
Workshop Material EnglishDemo
Additional Material59 pages EnglishDemo

Additional Information

Need to boost powerful customer service concepts or your team or in your organization? Johnny the Bagger is a true story of a young man with Down syndrome who worked at a grocery store and inspired his co-workers and customers with his simple but heartfelt service. He decided to put a quote of the day in each customer's bag, along with his name and a smile. His gesture touched many people and created a loyal following of customers who wanted to see Johnny and his quotes.


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