Remastered in 2019! Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.
|Type:||Off-The-Shelf Video Program (ILT)ID:140|
|Main Topic:||Customer Service|
|Other Topics:||Communication, Motivation, Interpersonal Skills|
|Competencies:||Building Customer Loyalty|
|Suggested Industry Usage:||Healthcare, Office & General, Retail & Hospitality, Government|
|Available in Other Languages:||Spanish (NA) Chinese (Mandarin) Portuguese (Brazilian)|