It's a Policy Thing

It's a Policy Thing

Finding a Win-Win for Customers and Upholding Policy

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

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Learning Path & Details

Competencies

  • Building Customer Loyalty

Buying Options

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Training Files (2)

TitleTypeTime/PagesLanguage 
It's a Policy Thing
Video with graphics and narrator
Video Vignette02:21 minEnglishDemo
It's a Policy Thing
Video without narrator
Video Vignette01:44 minEnglishDemo

Additional Information

Trainer Comments: Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.


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