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![]() | It's a Policy ThingCorrecting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time. |
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Type: | Video VignettesID:117 |
Main Topic: | Customer Service |
Other Topics: | Communication, Interpersonal Skills, Sales & Service, Professionalism |
Competencies: | Building Customer Loyalty |
Suggested Industry Usage: | Industrial & Manufacturing, Office & General |
Available in Other Assets: | Glad I Could Help: Real Customer Service Situations for Discussion (Off-The-Shelf Video Program (ILT)) ID:119 |