It's a Policy Thing 02:21 min

Video with graphics and narrator   Video Vignette   English

It's a Policy Thing

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.
Type:Video VignettesID:117 
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Industrial & Manufacturing, Office & General
Available in Other Assets:Glad I Could Help: Real Customer Service Situations for Discussion (Off-The-Shelf Video Program (ILT)) ID:119