It's a Policy Thing
Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.
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Type: | Video Vignettes |
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Learning Path: | Personal Performance |
Main Topic: | Customer Service |
Other Topics: | Communication, Interpersonal Skills, Sales & Service, Professionalism |
Competencies: | Building Customer Loyalty |
Suggested Industry Usage: | Industrial & Manufacturing, Office & General |
Subject: | Finding a Win-Win for Customers and Upholding Policy |
Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
Languages: | English |
Trainer Comments: | Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings. |
Diversity Profile: | Middle Eastern Male, Caucasian Male, Caucasian Female |
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