It's a Policy Thing
Finding a Win-Win for Customers and Upholding Policy
Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.
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Learning Path & Details
- Personal Performance
- Type: Video Vignettes
- Audience: Employees / Staff
Suggested Industry Usage
Competencies
- Building Customer Loyalty
Buying Options
Training Files (2)
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Additional Information
Trainer Comments: Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.
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