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ID: 117
It's a Policy Thing

It's a Policy Thing

Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

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Type:Video Vignettes
Learning Path:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Industrial & Manufacturing, Office & General
Subject:Finding a Win-Win for Customers and Upholding Policy
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Perfect as a stand alone with complete right-way modeling; use for Lunch N' Learns or quick team meetings.
Diversity Profile:Middle Eastern Male, Caucasian Male, Caucasian Female

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