Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help: Real Customer Service Situations for Discussion

Customer Loyalty

Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

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Learning Path & Details

Competencies

  • Building Customer Loyalty

Buying Options

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We will contact you for license agreement details and any applicable set-up fees (for course publishing specifics)
PRICE: $10.00 per employee (Minimum 100 employees).
Employees: 
USB DriveProduct includes physical USB Drive
Print Materials will be delivered electronically via email/Internet
PRICE: $495.00
USB drives: 
DVD DriveProduct includes physical DVD Drive
Print Materials will be delivered electronically via email/Internet
PRICE: $495.00
DVD drives: 

Training Files (24)

TitleTypeTime/PagesLanguage 
Glad I Could Help
Video with graphics and narrator
Full Video22:45 minEnglishDemo
Opening Montage/Service Attitude Introduced
Video with graphics and narrator
Video Introduction01:54 minEnglishDemo
Are You Going to Get That?
Video with graphics and narrator
Video Vignette01:47 minEnglishDemo
Are You Going to Get That?
Video without narrator
Video Vignette01:16 minEnglishDemo
It's a Policy Thing
Video with graphics and narrator
Video Vignette02:21 minEnglishDemo
It's a Policy Thing
Video without narrator
Video Vignette01:44 minEnglishDemo
Let Me Make Myself Perfectly Clear
Video with graphics and narrator
Video Vignette02:33 minEnglishDemo
Let Me Make Myself Perfectly Clear
Video without narrator
Video Vignette02:00 minEnglishDemo
This Needs to Go Out Today
Video with graphics and narrator
Video Vignette02:11 minEnglishDemo
This Needs to Go Out Today
Video without narrator
Video Vignette01:46 minEnglishDemo
Where Are the Drop Cloths?
Video with graphics and narrator
Video Vignette01:40 minEnglishDemo
Where Are the Drop Cloths?
Video without narrator
Video Vignette01:09 minEnglishDemo
Why Did I Push All Those Buttons?
Video with graphics and narrator
Video Vignette03:05 minEnglishDemo
Why Did I Push All Those Buttons?
Video without narrator
Video Vignette02:38 minEnglishDemo
You Promised It Would Be Here Today
Video with graphics and narrator
Video Vignette02:23 minEnglishDemo
Video Vignette01:51 minEnglishDemo
You're the Third Person I've Talked To
Video with graphics and narrator
Video Vignette02:03 minEnglishDemo
Video Vignette01:32 minEnglishDemo
Program Conclusion/Summary/Review
Video with graphics and narrator
Video Summary01:47 minEnglishDemo
Glad Facilitator Guide
Facilitator Guide
Workshop Material 110 pagesEnglishPreview
Glad I Could Help
As Produced Script
Workshop Material 35 pagesEnglishPreview
Glad Participant Materials
Participant Materials
Workshop Material 28 pagesEnglishPreview
Glad Self-Study Guide
Self-Study Guide
Workshop Material 28 pagesEnglishPreview
Glad Workshop PowerPoint
Workshop PowerPoint
Workshop MaterialEnglishPreview

Additional Information

Trainer Comments: Bring service skills to everyone that has customer contact; use as orientation to new service employees.


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