Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help: Real Customer Service Situations for Discussion

Customer Loyalty

Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

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Learning Path & Details

  • Personal Performance
  • Type: Off-The-Shelf Video Program (ILT)
  • Audience: Employees / Staff
  • Available On: DVD, USB, Interactive eLearning, Streaming Video & Vignettes

Competencies

  • Building Customer Loyalty

Buying Options

À La CarteCan’t wait? Buy now!
We will contact you for license agreement details and any applicable set-up fees (for course publishing specifics)
PRICE: $10.00 per employee (Minimum 100 employees).
Employees: 
USB DriveProduct includes physical USB Drive
Print Materials will be delivered electronically via email/Internet
PRICE: $495.00
USB drives: 
DVD DriveProduct includes physical DVD Drive
Print Materials will be delivered electronically via email/Internet
PRICE: $495.00
DVD drives: 

Training Files (24)

TitleTypeTime/PagesLanguage 

Additional Information

Trainer Comments: Bring service skills to everyone that has customer contact; use as orientation to new service employees.


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