You Promised It Would Be Here Today 02:23 min

Video with graphics and narrator   Video Vignette   English

Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.
Type:Off-The-Shelf Video Program (ILT)ID:119 
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available in Other Assets:You Promised It Would Be Here Today (Video Vignettes) ID:112