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 | Glad I Could Help: Real Customer Service Situations for DiscussionGlad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. |
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| Type: | Off-The-Shelf Video Program (ILT)ID:119 |
| Main Topic: | Customer Service |
| Other Topics: | Communication, Interpersonal Skills, Sales & Service, Professionalism |
| Competencies: | Building Customer Loyalty |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government |
| Available in Other Assets: | Why Did I Push All Those Buttons? (Video Vignettes) ID:111 |