Program Conclusion/Summary/Review 01:47 min

Video with graphics and narrator   Video Summary   English

Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.
Type:Off-The-Shelf Video Program (ILT)ID:119 
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Professionalism, Sales & Service
Competencies:Building Customer Loyalty
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available in Other Assets:Glad I Could Help - Program Conclusion/Summary/Review (Video Summary) ID:118