Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help: Real Customer Service Situations for Discussion

Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

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Type:Off-The-Shelf Video Program (ILT)
Learning Path:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available Formats:DVD, USB, Interactive eLearning, Streaming Video & Vignettes
Subject:Customer Loyalty
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Languages:English
Trainer Comments:Bring service skills to everyone that has customer contact; use as orientation to new service employees.
Diversity Profile:Caucasian Males, Caucasian Females, Asian Females, African American Males, African American Female(s), Hispanic Females, Middle Eastern Males; Various ages

Buying Options

À La CarteCan’t wait? Buy now!
We will contact you for license agreement details and any applicable set-up fees (for course publishing specifics)
PRICE: $10.00 per employee (Minimum 100 employees).
Employees: 
USB DriveProduct includes physical USB Drive
Print Materials will be delivered electronically via email/Internet
PRICE: $495.00
USB drives: 
DVD DriveProduct includes physical DVD Drive
Print Materials will be delivered electronically via email/Internet
PRICE: $495.00
DVD drives: 

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