DISCONTINUED
Glad I Could Help - Opening Montage/Service Attitude Introduced
Customer Service
Introduce how a service representative's response is the key factor in creative a positive customer experience.
This training program has been discontinued. We suggest you take a look at the following program:
No Problem! Serving Others with Respect™
Creating Customer Loyalty
These days, when most people pick up the phone or walk into an office or a store, they pretty much expect the service they're going to get is indifferent at best, and most of the time is going to be plain awful. It doesn't have to be that way! The truth is... we all make the difference in how a customer feels about our organization; not a policy, not a manager... It's us. Period. If you can help move a customer issue or complaint to a “no problem", then you're going to feel great about doing what you do. And, your customers are going to go away feeling like you treated them right.
Type: Off-The-Shelf Video Program (ILT)