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Glad I Could Help - Opening Montage/Service Attitude Introduced
Introduce how a service representative's response is the key factor in creative a positive customer experience.
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| Type: | Video Introduction |
|---|---|
| Learning Path: | Personal Performance |
| Main Topic: | Customer Service |
| Other Topics: | Communication, Interpersonal Skills, Professionalism |
| Competencies: | Building Customer Loyalty |
| Suggested Industry Usage: | Office & General, Retail & Hospitality |
| Subject: | Customer Service |
| Source Program: | Glad I Could Help: Real Customer Service Situations for Discussion™ |
| Languages: | English |
| Trainer Comments: | Great intro to any customer service training. Can use to generate discussion on why customers' expectations for service have become so low,and then focus on how your organization can set a new standard of service. |
| Diversity Profile: | 2 Caucasian males, Asian female, 2 African American males, 2 Caucasian females, 2 Hispanic females, African American female |
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