Everyday Leadership™ The Refund 02:15 min

Video with graphics and narrator   Video Vignette   English
Everyday Leadership™ The Refund

Everyday Leadership™ The Refund

As leaders in our organization, we all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. We need to make sure we are offering them the best experience. Without our customers, we wouldn’t have a business.
Main Topic:Effective Leadership
Other Topics:Customer Service, Leading Others
Competencies:Developing High-Performing Work Habits, Leading and Managing for Peak Performance, Manage Customer Experience
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available in Other Languages:Spanish (NA) Portuguese (Brazilian) Italian German French Chinese (Simplified)
Available in Other Assets:Everyday Leadership™ (The Complete Series) (Off-The-Shelf Video Program (ILT)) ID:2728