Are You Speaking English? 01:00 min

Video without narrator   Video Vignette   English

Everyday Diversity™ Are You Speaking English?

Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.
Type:Video VignettesID:2372 
Main Topic:Inclusion & Equity
Other Topics:Diversity, Respect, Customer Service
Competencies:Fostering Diversity, Inclusion and Equity
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available in Other Languages:Spanish (NA)
Available in Other Assets:The Oh Series™ Everyday Diversity (Off-The-Shelf Video Program (ILT)) ID:2344