Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.
|Main Topic:||Inclusion / Equity / Belonging|
|Other Topics:||Customer Service, Diversity Dynamics, Respect / Respectfulness|
|Competencies:||Understanding Diversity, Fostering Inclusion, Equity & Belonging|
|Suggested Industry Usage:||Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government|
|Available in Other Languages:||Spanish (NA) Portuguese (Brazilian) Japanese German French Czech Chinese (Simplified) Polish Turkish|
|Available in Other Assets:||The Oh Series™ Everyday Diversity (Off-The-Shelf Video Program (ILT)) ID:2344|