Everyday Diversity™ Are You Speaking English?
Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.
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| Type: | Video Vignettes |
|---|---|
| Learning Path: | Diversity, Equity, Inclusion & Respect |
| Main Topic: | Inclusion & Equity |
| Other Topics: | Diversity Dynamics, Respect, Customer Service |
| Competencies: | Fostering Diversity, Inclusion and Equity |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government |
| Available Formats: | Streaming Video & Vignettes |
| Subject: | Interacting with Non-Native English Speakers |
| Source Program: | The Oh Series™ Everyday Diversity |
| Languages: | English Spanish (NA) |
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| Title | Type | Time/Pages | Language | |
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