Managing a project requires different skills and techniques than managing ongoing responsibilities. The purpose of this book is to acquaint you with the basic skills and tools needed to manage a project. It will not substitute for experience, but it will help direct you to what works in various situations. We have adapted tried-and-true techniques and tools to today’s fast-moving project management landscape where, instead of managing one project at a time, you may find yourself managing or involved in several at once.
Hierarchical organizations in which managers and supervisors maintain all control and assign all tasks are on the way out. Emerging in their place are customer-focused organizations that support and leverage the talents and skills of the workers who serve those customers.
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