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Discussion Card: Multicultural Customer Service
Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
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| Type: | Discussion Cards |
|---|---|
| Learning Path: | Diversity, Equity, Inclusion & Respect |
| Main Topic: | Customer Service |
| Other Topics: | Diversity Dynamics, Inclusion & Equity, Respect |
| Competencies: | Creating Customer Loyalty, Fostering Diversity, Inclusion and Equity |
| Suggested Industry Usage: | Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government |
| Subject: | Making the Most of Customer Service |
| Source Program: | Stand Alone |
| Languages: | English |
| Trainer Comments: | These thought-provoking cards are great discussion generators! They can be used to trigger conversation inside and outside of the training room and serve as perfect just-in-time performance management tools. Note: Printed cards (size of business cards) can also be purchased in sets of 25, 50 and 100. These laminated cards are sturdy and printed in eye-catching colors. Card packs start at $19.95 (25 cards). Email clientservices@sollah.com to order. |
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