It’s not uncommon for people to simply “freeze up” when another person tries to steamroll the situation. Yet, moments later we want to kick ourselves because we now know what we should have said--only it’s too late.
|Main Topic:||Conflict Resolution|
|Other Topics:||Communication, Interpersonal Skills, Professionalism|
|Competencies:||Creating a Collaborative Environment, Developing Core Leadership Skills, Developing Critical Work Skills|
|Suggested Industry Usage:||Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government|
|Available in Other Assets:||Conflict 101™ (Off-The-Shelf Video Program (ILT)) ID:1830|