Opening/Perspectives/Introduce 5 Steps 03:03 min

Video with graphics and narrator   Video Introduction   English

Bad Apples™: How to Deal with Difficult Attitudes

Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.
Type:Off-The-Shelf Video Program (ILT)ID:48 
Main Topic:Interpersonal Skills
Other Topics:Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding
Competencies:Creating a Collaborative Environment
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available in Other Assets:Bad Apples - Opening Montage & Five Steps (Video Introduction) ID:39