Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.
|Type:||Off-The-Shelf Video Program (ILT)ID:48|
|Main Topic:||Interpersonal Skills|
|Other Topics:||Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding|
|Competencies:||Creating a Collaborative Environment|
|Suggested Industry Usage:||Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government|
|Available in Other Assets:||The Customer Who Got Up on the Wrong Side of the Bed (Video Vignettes) ID:43|