Customer Who Got Up on Wrong Side of Bed 03:30 min

Video with graphics and narrator   Video Vignette   English

Bad Apples™: How to Deal with Difficult Attitudes

Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.
Type:Off-The-Shelf Video Program (ILT)ID:48 
Main Topic:Interpersonal Skills
Other Topics:Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding
Competencies:Creating a Collaborative Environment
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Available in Other Assets:The Customer Who Got Up on the Wrong Side of the Bed (Video Vignettes) ID:43