Program Introduction / Five Steps 02:05 min

Video with graphics and narrator   Video Introduction   English

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)

When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.
Type:Off-The-Shelf Video Program (ILT)ID:2094 
Main Topic:Leadership
Other Topics:Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement
Competencies:Creating a Collaborative Environment, Developing High-Performing Work Habits, Leading and Managing for Peak Performance
Suggested Industry Usage:Healthcare, Government