New Training Assets Now Available in TAG® (133 Assets and Courses)

  • Anyone can be an ally. If you are willing to be supportive of an individual who’s being unfairly treated, then you are an ally. Some people are allies in small ways and some in big ways. Like a pebble thrown into water, you are creating a ripple-effect of change starting with just one action.

    #101 ID:1777
    Topic: Respect Learning Path: Diversity, Equity, Inclusion & Respect Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Active Bystander / Ally, Collaboration, Communication, Gender Identity, Onboarding, Professionalism Course Level: Foundational Seat Time: 12 Minutes Added: 5 years ago
  • Diversity primer in under 10 minutes! Diversity and inclusion are not the same. Inclusion allows us to leverage the advantages of diversity. Diversity without inclusion focuses on differences without necessarily seeing similarities or respecting the differences.

    #102 ID:1741
    Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Respect Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Inclusion & Equity, Onboarding, Respect Course Level: Foundational Seat Time: 8 Minutes Added: 5 years ago
  • Who are you?... Who are you, really?... Have you ever asked yourself that question? Did you know each of us can choose who we want to be? Much like our attitudes we choose each day, we also have an impact on the very characteristics we display day in and day out.

    #103 ID:1714
    Topic: Change Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Ethics, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 10 Minutes Added: 5 years ago
  • As a leader, you have a responsibility to promote a culture of integrity in your organization. It starts with your own behavior and by showing your employees that ethical conduct is important. Integrity happens when you make it safe for employees to speak up and prevent retaliation against anyone who does. By the end of this module, you will be able to identify ethical behavior and choose ethical reactions in various situations.

    #104 ID:1648
    Topic: Ethics Learning Paths: Ethics & Compliance, Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Course Level: Advanced Seat Time: 12 Minutes Added: 6 years ago
  • In a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.

    #105 ID:1619
    Topic: Communication Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Collaboration, Interpersonal Skills Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • Retaliation is the fastest growing type of harassment reported to the EEOC. By the end of this course, you will be able to define the key legal terms associated with workplace retaliation, identify the three major consequences of retaliation in the workplace and understand management’s responsibility in preventing retaliation.

    #106 ID:1559
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Harassment Prevention, Management, Professionalism Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • Being a leader means many things. One important role you have is that employees look to you for guidance. Your attitude, actions, and words impact your organization’s environment and represent your organization’s values. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.

    #107 ID:1555
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Leadership, Management, Professionalism Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • Although living our daily lives with ethics and integrity may seem simple enough, often times we can find ourselves in difficult situations when making the right decision is not always easy or clear. By the end of this course, you will be able to identify some of the most common work-related concerns as well as identify the best course of action given an ethical or compliance situation.

    #108 ID:1545
    Topic: Ethics Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 12 Minutes Added: 6 years ago
  • This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

    #109 ID:1500
    Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service Course Level: Intermediate Seat Time: 14 Minutes Added: 6 years ago
  • Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.

    #110 ID:1492
    Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 13 Minutes Added: 6 years ago
  • Being a successful manager requires being able to juggle numerous work priorities while keeping your balance. By the end of this module, you will be able to identify unprofessional behavior in the workplace, management responsibilities for establishing and maintaining a respectful workplace, and respond to unprofessional behavior and inappropriate conduct by using effective communication methods.

    #111 ID:1491
    Topic: Teamwork Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Leading, Respect Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • Dealing with an employee who has ceased to care about the job, can be very frustrating but it is possible to work with the employee and uncover the underlying issues. By the end of this course, you will be able to identify ways to motivate employees before there is an issue and ways to approach employees who already stopped trying.

    #112 ID:1488
    Topic: Management Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Coaching & Mentoring, Collaboration, Communication, Interpersonal Skills, Leadership, Motivation, Professionalism Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • This course emphasizes the role of coaching in creating successful outcomes when dealing with employee attendance issues. You will learn that making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.

    #113 ID:1486
    Topic: Leadership Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Coaching & Mentoring, Communication, Management Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • As a leader, when an employee isn’t performing or acting appropriately, you are required to take action. This keeps the company functioning at full capacity, and builds trust and respect between you and the employees you manage. This eLearning course helps you identify the benefits of a performance appraisal and the proper techniques to navigate through a difficult performance appraisal.

    #114 ID:1487
    Topic: Management Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Evaluation, Professionalism Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • Good communication skills are vital to being an effective leader. They are especially important when discussing issues affecting performance or work rules with employees. This course provides the tools for handling potentially difficult conversations with employees. It will also help you establish the boundaries that all (especially new) supervisors need to establish.

    #115 ID:1485
    Topic: Communication Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Leading, Management, Professionalism Course Level: Foundational Seat Time: 15 Minutes Added: 6 years ago
  • Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service

    #116 ID:1466
    Topic: Sales & Service Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Customer Service, Interpersonal Skills Course Level: Foundational Seat Time: 10 Minutes Added: 6 years ago
  • Your success as a manager will depend a great deal on your ability to navigate through issues of team dynamics and help your people work together effectively. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.

    #117 ID:1458
    Topic: Teamwork Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • Having a positive attitude at work can help you get a promotion, succeed on projects, meet goals, and just generally enjoy your job more. By the end of this course, you’ll be able to identify four strategies for employee success and the behaviors of successful employees.

    #118 ID:1455
    Topic: Communication Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 12 Minutes Added: 6 years ago
  • When we have a conflict at work, a natural reaction is to ignore the problem or wait for it to go away. This approach to conflict creates a “lose-lose” situation for you, your coworker, and your employer. After completing this module, you will be better equipped to see past the conflict and work to address the real issues. You will also learn a step-by-step approach to resolving conflict.

    #119 ID:1430
    Topic: Conflict Resolution Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 12 Minutes Added: 6 years ago
  • As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

    #120 ID:1424
    Topic: Customer Service Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism, Sales & Service Course Level: Intermediate Seat Time: 14 Minutes Added: 6 years ago