New Training Assets Now Available in TAG® (142 Assets and Courses)

  • Sales professionals are asked to understand customer problems and business issues, propose innovative solutions and provide efficient follow-up services all while keeping costs down as much as possible. By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

    #81 ID:1576
    Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Sales & Service, Professionalism, Selling Course Level: Intermediate Seat Time: 10 Minutes Added: 5 years ago
  • Most of us work with coworkers each and every day. We depend on our coworkers to get things done, and they depend on us. The same is true when it comes to working across departments; every person we deal with – whether it is face-to-face, over the phone, or via email – is a person who helps get things done for our organization. In this sense, our coworkers are our customers, too – our internal customers. By the end of this course, you will be able to identify ways to positively impact and support internal customers.

    #82 ID:1557
    Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 12 Minutes Added: 6 years ago
  • Being a leader means many things. One important role you have is that employees look to you for guidance. Your attitude, actions, and words impact your organization’s environment and represent your organization’s values. By the end of this course, you will be able to identify and react appropriately to retaliation as well as create a safe environment for employees.

    #83 ID:1555
    Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Leadership, Management, Professionalism Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

    #84 ID:1500
    Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service Course Level: Intermediate Seat Time: 14 Minutes Added: 6 years ago
  • In today’s diverse workplace, good interpersonal skills are needed to maximize productivity and minimize misunderstandings. We gain by treating others with respect and building good rapport with our co-workers. After completing this course, you will have a greater understanding of respect and its impact in the workplace.

    #85 ID:1501
    Topic: Diversity Dynamics Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Interpersonal Skills, Management, Professionalism, Respect Course Level: Foundational Seat Time: 13 Minutes Added: 6 years ago
  • Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.

    #86 ID:1492
    Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 13 Minutes Added: 6 years ago
  • Dealing with an employee who has ceased to care about the job, can be very frustrating but it is possible to work with the employee and uncover the underlying issues. By the end of this course, you will be able to identify ways to motivate employees before there is an issue and ways to approach employees who already stopped trying.

    #87 ID:1488
    Topic: Management Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Motivation, Interpersonal Skills, Leadership, Professionalism, Coaching & Mentoring, Collaboration Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • This course emphasizes the role of coaching in creating successful outcomes when dealing with employee attendance issues. You will learn that making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.

    #88 ID:1486
    Topic: Leadership Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Management, Coaching & Mentoring Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • As a leader, you manage multiple priorities and shifting deadlines on a daily basis. How you respond to your team may or may not be your best example of good leadership skills. This course gives you practice at assessing your personal reaction to situations. It will provide you with opportunities to see the impact of your choices and where you want to be as a leader.

    #89 ID:1484
    Topic: Leadership Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Interpersonal Skills, Management, Respect, Collaboration Course Level: Intermediate Seat Time: 15 Minutes Added: 6 years ago
  • Good communication skills are vital to being an effective leader. They are especially important when discussing issues affecting performance or work rules with employees. This course provides the tools for handling potentially difficult conversations with employees. It will also help you establish the boundaries that all (especially new) supervisors need to establish.

    #90 ID:1485
    Topic: Communication Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Leadership, Management, Professionalism, Leading Course Level: Foundational Seat Time: 15 Minutes Added: 6 years ago
  • A sense of belonging is a natural, basic need. Part of how you define yourself depends on what types of groups to which you belong: family units, social groups, religious affiliations, and common interest groups such as fitness, music or hobbies. The need to feel like you belong doesn’t end when you enter the workplace. By the end of this course, you will be able to identify exclusive and inclusive behaviors and the effects they have on the work environment.

    #91 ID:1473
    Topic: Inclusion & Equity Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Diversity Dynamics, Respect, Teamwork Course Level: Foundational Seat Time: 12 Minutes Added: 6 years ago
  • This eLearning course focuses on the common, everyday interactions between men and women in the workplace and the importance of creating an environment that is respectful to both genders. By the end of this module, you will be able to identify the impact your actions and behaviors have on others and the importance of personal responsibility in promoting respect in the workplace.

    #92 ID:1471
    Topic: Respect Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism, Collaboration Course Level: Foundational Seat Time: 15 Minutes Added: 6 years ago
  • Almost nothing can create more conflict more quickly than when people impose their personal beliefs on others. In this module, we’ll focus on recognizing and dealing with the personal beliefs that might get in the way of work.

    #93 ID:1468
    Topic: Respect Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Course Level: Foundational Seat Time: 12 Minutes Added: 6 years ago
  • Having a positive attitude at work can help you get a promotion, succeed on projects, meet goals, and just generally enjoy your job more. By the end of this course, you’ll be able to identify four strategies for employee success and the behaviors of successful employees.

    #94 ID:1455
    Topic: Communication Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism, Collaboration Course Level: Foundational Seat Time: 12 Minutes Added: 6 years ago
  • When we have a conflict at work, a natural reaction is to ignore the problem or wait for it to go away. This approach to conflict creates a “lose-lose” situation for you, your coworker, and your employer. After completing this module, you will be better equipped to see past the conflict and work to address the real issues. You will also learn a step-by-step approach to resolving conflict.

    #95 ID:1430
    Topic: Conflict Resolution Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 12 Minutes Added: 6 years ago
  • Because of our differences as individuals, change affects us each differently. By trying to be more aware of changes and how you and others react to them, you can become more productive in handling your response to change. After completing this course, you’ll be able to identify the factors that create change in the work environment and general reactions to change.

    #96 ID:1427
    Topic: Change Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 12 Minutes Added: 6 years ago
  • “The only constant is change,” is a phrase you’ve probably heard many times to describe the ever-shifting cycles of everything around us, and including us. By completing this course, you will be able to analyze your options for responding to changes at work, recognize your personal reactions to changes, identify the thoughts and feelings behind your reaction, and describe different responses and their possible impact on work.

    #97 ID:1426
    Topic: Change Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 17 Minutes Added: 6 years ago
  • Dealing with attitude issues is a common problem for managers. You can have a terrific team of people, but one bad attitude can be the weak link in the chain that pulls everyone else down. This course will help managers deal with negative attitudes and create positive outcomes for all.

    #98 ID:1421
    Topic: Interpersonal Skills Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Management, Professionalism, Collaboration Course Level: Foundational Seat Time: 14 Minutes Added: 6 years ago
  • An organization’s success depends on the integrity of its employees. In this eLearning course, we'll take a look at an example of an ethical situation (taking more PTO than requested) and spend some time reviewing what we can do if such a situation arises.

    #99 ID:1401
    Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Professionalism Course Level: Foundational Seat Time: 9 Minutes Added: 6 years ago
  • Congratulations! Being a supervisor/manager can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you. So, take a deep breath and get ready to learn more about the exciting challenges you have ahead.

    #100 ID:1400
    Topic: Leading Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Management Course Level: Intermediate Seat Time: 12 Minutes Added: 6 years ago