Search eLearning Library for: eLearning - TrainingBriefs®

Sollah Interactive's TrainingBriefs® Courses: Powerful, mobile-friendly micro-learning courses for all employees. Each TrainingBrief covers a specific topic - all in about 5-6 minutes. Each course uses innovative navigation and a dramatic video clip to reinforce each training concept. Over 40 topics are represented in this eLearning series. Trainer's Note: These are great for pre-training (topic introduction, pre-work) and post-training (follow-up, reinforcement) as well as just-in-time performance management.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed.

Signature 116 courses

TrainingBriefs® 393 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

TrainingBriefs® Embracing Other Cultures (Holi)

Understanding standing and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Hindu and Sikh holiday – Holi. Also known as the festival of colors, Holi is celebrated in India, Nepal and Sri Lanka, along with other countries with large Hindu and Sikh populations. Holi usually marks the happy transition from harsh, dark winter to brighter, warmer springtime - symbolic of the triumph of good over evil.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® Embracing Other Cultures (Juneteenth)

Understanding standing and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the African American holiday – Juneteeth. Juneteenth honors the end to slavery in the United States and is considered the longest-running African American holiday. On June 17, 2021, President Joe Biden declared Juneteenth an official federal holiday.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 7 Minutes

TrainingBriefs® Embracing Other Cultures (Passover)

Understanding and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Jewish holiday – Passover. Passover (sometimes called the Festival of Unleavened Bread) commemorates the Hebrews’ liberation from slavery in Egypt and the “passing over” (or the sparing) of the firstborn of the Israelites, on the eve of their exodus from Egypt.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® Gender Discrimination

An employee comes to you and complains that they have been discriminated against because of gender. What do you do? Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who feels they’ve been discriminated against, don’t immediately dismiss the situation. Listen fully to the accuser’s story and ask for specific examples of what was done and said. Be empathic.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Leadership Management, Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 8 Minutes

TrainingBriefs® Hygiene Problems

What do you do about an employee with body odor, bad breath, or who appears unclean? If it’s affecting how the employee works with co-workers or customers, you need to overcome embarrassment and address it. How do you work with an employee who has poor hygiene?

eLearning - TrainingBriefs® Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 7 Minutes

TrainingBriefs® Inappropriate Dress

An employee is coming to work in clothes that are inappropriate for the workplace. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

eLearning - TrainingBriefs® Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 7 Minutes

TrainingBriefs® I’m Anxious!

We’ve all felt nervous... even anxious about an upcoming event. Anxiety is something we all encounter as a normal part of life. Anxiety can actually be a motivator… helping us accomplish a task at hand that needs to be done. But many times, we experience the negative side of anxiety. this quick course provides a great overview of anxiety and how we can effectively tackle it.

eLearning - TrainingBriefs® Personal Performance Mental Wellness & Health, Professionalism Foundational 9 Minutes

TrainingBriefs® Just Asking

Do your employees know the difference between unprofessional and illegal behavior and sexual harassment? Could they recognize how an unwelcome pursuit can become harassing behavior? What if it was a manager pursuing an employee? Inappropriate or illegal?

eLearning - TrainingBriefs® Ethics & Compliance Sexual Harassment, Compliance, Professionalism, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® Just Relax

What happens when a customer inappropriately touches an employee? This program poses two questions. First, is the situation simply an example of inappropriate behavior - or is it sexual harassment? And second, if the situation isn't sexual harassment, under what circumstances could it become sexual harassment? Being able to answer these two questions is important because they're the kinds of questions that will help you put things in context, recognize the warning signs, and stop sexual harassment before it starts.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Active Bystander / Ally, Professionalism, Sexual Harassment Foundational 6 Minutes

TrainingBriefs® Low Raise

You have an employee who complains to you that their raise was less than expected. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

eLearning - TrainingBriefs® Leadership Management, Conflict Resolution, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 8 Minutes

TrainingBriefs® Never Gonna Fit In!

New Micro-Learning! Personal appearance is just that – personal. When it comes to dress and style, what works for one person doesn’t always work for someone else… and that’s okay… as longs as we keep it within the parameters of our dress code.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® No Way, Not Me!

New Micro-Learning! Mentoring others is an essential component of organizational success. It’s everyone’s job to make sure we create a workplace that is respectful. Respect comes from adhering to our policies, using professional behavior and language – as well as being consistent, transparent, and open to cross-gender mentorships.

eLearning - TrainingBriefs® Ethics & Compliance Coaching & Mentoring, Discrimination, Gender Equity, Successfully Leading Others, Professionalism, Workplace Civility Intermediate 8 Minutes

TrainingBriefs® Now That’s a Masterpiece

Social media has made a huge impact on our lives. It allows us to stay in touch with friends and family... make our family pets media superstars... and so much more. But what happens when social media is used to post workplace images that lead to harassment claims? Are you prepared for the fallout?

eLearning - TrainingBriefs® Ethics & Compliance Sexual Harassment, Compliance, Professionalism, Respect / Respectfulness, Teamwork Foundational 5 Minutes

TrainingBriefs® Performing Beyond Their Skill Level

You have an employee who may have been promoted beyond their capability, or perhaps the job outgrew this employee. How do you work with an employee who is not performing up to your expectations? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

eLearning - TrainingBriefs® Leadership Management, Successfully Leading Others, Motivation, Problem Resolution, Professionalism Intermediate 8 Minutes

TrainingBriefs® Personal Phone Calls

You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

eLearning - TrainingBriefs® Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 8 Minutes

TrainingBriefs® Personal Problems at Work

You’re aware an employee is having some personal problems and you feel they’re affecting their work. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

eLearning - TrainingBriefs® Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 8 Minutes

TrainingBriefs® Race Discrimination

Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. Let’s say an employee comes to you and complains that they’ve been discriminated against because of gender. What do you do? Creating a respectful and inclusive workplace is vital to the success of our organization.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Leadership Management, Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 7 Minutes

TrainingBriefs® Safety Rules Violations

You’ve got an employee who consistently ignores certain safety rules and needs to understand safety regulations must be adhered to. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

eLearning - TrainingBriefs® Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness Intermediate 8 Minutes

TrainingBriefs® Scratch My Back

Promising a promotion in return for sexual favors is illegal and may be grounds for a quid pro quo sexual harassment lawsuit. While managers and supervisors are held to a higher legal standard in sexual harassment cases, sexual harassment prevention is everyone’s responsibility. What it all comes down to is this - preventing sexual harassment is about recognizing what's going on around us and then making good decisions.

eLearning - TrainingBriefs® Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Compliance, Harassment Prevention Foundational 5 Minutes

TrainingBriefs® Speak English!

New Micro-Learning! Speaking in a foreign language can be tiring and more challenging. Though English is the widely accepted language, there are certain instances when employees may not speak English and may choose to use their native tongue. When others do not know the language being spoken, it may cause people to feel like they are on the outside - which is in direct opposition to creating an inclusive workplace.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Professionalism, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® Taking Our Jobs!

New Micro-Learning! Wanting to have economic security is a basic need for everyone. But, in taking care of our economic needs, we need to make sure that we are not being disrespectful (or discriminatory) of others in the process. Caring for ourselves and our families is something that everyone in the world worries about. Immigrants are no exception of the rule.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Racial Equity, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® That’s Gross!

People who work together sometimes engage in ‘harmless flirting’. As long as that behavior is welcome for those who are flirting, and those who are around to see it, it isn’t sexual harassment. When someone changes their mind, however, the welcomeness ends, and it’s time to stop.

eLearning - TrainingBriefs® Ethics & Compliance Sexual Harassment, Compliance, Harassment Prevention, Professionalism, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® The Best Side

Do your employees know the difference between unprofessional and illegal behavior and sexual harassment? Do they know how to handle borderline situations involving themselves or their coworkers, even third party vendors/non-employees? This powerful vignette drives discussion, builds awareness and helps prevent incidents of sexual harassment.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Sexual Harassment Foundational 5 Minutes

TrainingBriefs® The Birthday Girl

It's not enough to understand the legal definition of sexual harassment… we must know what sexual harassment looks like in the real world… and its consequences on each other… and the organization. Because appropriate touching varies so much among different people, the best advice is to keep close personal touch to a minimum and always on a professional level.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Professionalism, Respect / Respectfulness, Sexual Harassment Foundational 5 Minutes

TrainingBriefs® The Critique

Let's be honest, workplace sexual harassment is still an issue. Even when subtle in nature, comments, body language, and tone of voice that imply something sexual is not appropriate in the workplace. These kinds of actions can easily lead to charges of hostile environment sexual harassment.

eLearning - TrainingBriefs® Ethics & Compliance Sexual Harassment, Harassment Prevention, Professionalism, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® The Honeymooner

Do your employees know the difference between unprofessional and illegal behavior and sexual harassment? Do they know how to handle borderline situations involving themselves or their coworkers? This video situation is a powerful tool to drive discussion, build awareness and prevent incidents of harassment in your organization.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Professionalism, Respect / Respectfulness, Sexual Harassment Foundational 5 Minutes

TrainingBriefs® The Spy

Do your employees, staff and even management team understand that sexual harassment can take many forms? It can be verbal, as with jokes, comments, or propositions. It can be visual, as in written notes, cartoons, or objects. It can be electronic, as in e-mails, social media posts, and texts. And it can be physical, as with touching, gesturing, or leering and staring.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® They Posted What?!?

Employees can (and do) post things on social media that are best left unseen in the workplace. But what if co-workers see and discuss another employee's posts in the workplace? Inappropriate, unprofessional or illegal?

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Active Bystander / Ally, Compliance, Professionalism Foundational 5 Minutes

TrainingBriefs® Way to Go Team!

Slapping any employee on the butt is inappropriate workplace behavior and should not happen with any employee! Unwanted touching, swatting, rubbing or any other physical action of this type spells trouble in the workplace. It’s best to keep physical contact to a minimum and always on a professional level.

eLearning - TrainingBriefs® Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Communication, Professionalism Foundational 5 Minutes

TrainingBriefs® We Need More Seats!

New Micro-Learning! Cultural differences are the various beliefs, behaviors, languages, practices and expressions considered unique to members of a specific ethnicity, race or national origin. The goal of this course is to begin to build competency in quickly identifying these differences and learning how to handle them appropriately. We call this cultural competency.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 6 Minutes

TrainingBriefs® While You’re Down There…

Before we can prevent sexual harassment, we need to understand what is considered harassing behavior. The behavior must be unwelcome. The behavior can be very obvious or very subtle. It can be verbal or written, visual, or physical. Comments (innuendo) and body language can be clear indicators of harassing behavior.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Professionalism, Sexual Harassment Foundational 5 Minutes

TrainingBriefs® Understanding Diversity (Key Workplace Terms)

New Micro-Learning! Workplace diversity is not an option — it is a reality. And the true value of that diversity allows organizations to draw on a fuller range of experiences - allowing them to think more creatively and avoid biased decision-making. But when it comes to workplace diversity, there are some key terms you must understand in order to overcome the very issues that prevent us from embracing and leveraging the full power of diversity. We’ll define and discuss a few of those key terms in this course.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Unconscious / Hidden Bias Foundational 7 Minutes

TrainingBriefs® Returning to Work: Common Employee Questions

New Micro-Learning! As employees and staff begin their return to the workplace after the pandemic stay-at-home orders, they will have questions... many questions. Things will take time to get back to normal. And many think the 'new' normal might not be much like how we did things in the past. As a manager, you need to be prepared for questions and concerns brought to you by your team.

eLearning - TrainingBriefs® Leadership Effective Leadership, Communication, Management, Onboarding, Workplace Safety & Awareness Foundational 4 Minutes

TrainingBriefs® I’ll Take Care of It!

New Micro-Learning! It's normal for employees to be concerned about overall safety when returning to work after a health scare or pandemic. Your safety is of utmost importance. What's not allowed are threats and actions against another employee – regardless of the perceived health impacts that employee might have on others. Any form of abusive conduct (whether veiled or actual threats of violence) will not be tolerated.

eLearning - TrainingBriefs® Ethics & Compliance Workplace Violence Prevention, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness, Workplace Civility Foundational 5 Minutes

TrainingBriefs® Understanding Workplace Equity

New Micro-Learning! Equity in a workplace means everyone receives fair treatment. That means there is transparency, and everyone knows what to expect in terms of consequences and rewards. In other words, equity is what happens when all members of a diverse group of employees have equal opportunities and support to succeed and grow!

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Learning Reinforcement, Workplace Civility Foundational 7 Minutes

TrainingBriefs® Wanna Get Us All Sick?

New Micro-Learning! Social (and physical) distancing policies and standards within the workplace are essential to protecting employees from possibly getting sick. When it comes to understanding these new policies and procedures, it’s important to not only follow them, but to refrain from criticizing others for following them.

eLearning - TrainingBriefs® Ethics & Compliance, Workplace Safety Compliance, Communication, Respect / Respectfulness, Teamwork, Workplace Safety & Awareness Foundational 5 Minutes

TrainingBriefs® What’s His Problem?

New Micro-Learning! Just because you can’t see the reason a person is using the accessible parking spot does not mean that they shouldn’t be using it. If someone asks for an accommodation, it’s important to be supportive - even if you don’t know why that change is needed. Be respectful of their needs, just as you would like them to be respectful of yours if you ever needed accommodation.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Foundational 6 Minutes

TrainingBriefs® Engaging Your Remote Team

New Micro-Learning! More and more teams are working remotely - and for many people - this is a brand-new experience. For managers, this means another level of complexity when it comes to supporting team members while making sure that the work gets done. This course is designed to give you some ideas for how to keep your team engaged and productive while they are working remotely.

eLearning - TrainingBriefs® Leadership Management, Inclusion / Equity / Belonging, Teamwork Foundational 6 Minutes

TrainingBriefs® Civility Matters

New Micro-Learning! In today's fast-paced world, a quick social media post can lead to hurt feelings and lots of lost jobs (maybe even a lawsuit or two). Uncivil actions disrupt the workplace! Why don't we think before we hit the enter button? What happened to the Golden Rule? What has desensitized us to the point we feel we can say or do anything... and without consequence?

eLearning - TrainingBriefs® Ethics & Compliance, Personal Performance Workplace Civility, Communication, Learning Reinforcement, Professionalism Foundational 6 Minutes

TrainingBriefs® Virtual Meeting Etiquette

New Micro-Learning! Online meetings for remote working staff are essential for making connections. With a conference call or a simple click of a web meeting link, you can carry out everything from sales presentations to team status updates. Oh, and let’s not forget video conferencing. With a webcam you can even feel like you’re in the same room! But, have you stopped to consider your meeting etiquette?

eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills, Teamwork Foundational 6 Minutes

TrainingBriefs® What Language Is That?

New Micro-Learning! While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language. For customers who are speaking in a language that is not their native tongue, it can be extremely frustrating for them and getting upset with them won’t help the situation.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Customer Service, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Foundational 5 Minutes

TrainingBriefs® Can She Hack It?

New Micro-Learning! Stereotypes are all too common in the workplace today. A stereotype is defined as an over-generalized belief about a particular category of people. Stereotypes are generalized because one assumes that the stereotype is true for each individual person in a group.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness, Unconscious / Hidden Bias Foundational 5 Minutes

TrainingBriefs® EEO Overview

New Micro-Learning! The best-known equal employment law is Title VII (Seven) of the Civil Rights Act of 1964 - prohibiting discrimination based on race, color, religion, sex, and national origin. This quick course will take a closer look equal employment opportunity and the Act that has been amended and expanded several times over the years.

eLearning - TrainingBriefs® Ethics & Compliance Discrimination, Learning Reinforcement, Management Intermediate 6 Minutes

TrainingBriefs® Effective Delegation

New Micro-Learning! Being a good leader or manager often involves delegating tasks to employees. This can be difficult to do for many people, but there are some tips and tricks to make it easier AND more effective. Whether you're a team leader, store manager, supervisor or in any manager role, delegation is a major component to maximizing your productivity and keeping yourself sane during tight deadlines or large workloads.

eLearning - TrainingBriefs® Leadership Effective Leadership, Communication, Successfully Leading Others, Teamwork Foundational 5 Minutes

TrainingBriefs® Workplace Privacy & Employee Consent

New Micro-Learning! A written sign-off that meets federal and state legal requirements for each of the situations discussed in this course could prevent many legal headaches - and it shows that you respect everyone's right and expectation to privacy.

eLearning - TrainingBriefs® Ethics & Compliance Workplace Privacy, Compliance, Management, Professionalism Foundational 5 Minutes

TrainingBriefs® Your Attitude Effects the Team

Addressing tough attitude issues is a common problem for managers. You can have a terrific team of people, but one bad attitude can be the weak link in the chain that pulls everyone else down. It’s very difficult to hide a bad attitude. Research shows us that employees generally express their bad attitudes in three primary ways.

eLearning - TrainingBriefs® Leadership Management, Communication, Effective Leadership, Teamwork Foundational 5 Minutes

TrainingBriefs® Actively Preventing Harassment

New Micro-Learning! Harassment in our workplace is unacceptable – in any format! Being an active bystander in a situation where someone is being harassed can be speaking up and telling the harasser to stop… or it can be subtle (e.g. stepping between the harasser and the target of the harassment). The important thing to remember is that if you see harassing behavior - and you feel comfortable - you CAN intervene.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance Foundational 5 Minutes

TrainingBriefs® Workplace Inclusion

New Micro-Learning! Diversity awareness and inclusion means recognizing and responding to the needs of various groups within the workforce to improve working relationships within our organization and teams. Diversity is a given. It simply exists. But… creating an inclusive team environment that values diversity helps us achieve our organization’s goals – both cultural and financial.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Culture Commitment, Interpersonal Skills, Respect / Respectfulness, Team Builder, Teamwork Foundational 9 Minutes

TrainingBriefs® Diversity in Recruiting & Hiring

New Micro-Learning! Studies have shown that having a diverse team is more innovative. But let's be real, finding and hiring diverse talent is often easier said than done. You may even be asking yourself, how can we get past potential bias and get the right talent in the door? And how do we keep them once we have them?

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Hiring & Recruiting, Diversity Dynamics, Inclusion / Equity / Belonging, Effective (& Legal) Interviewing, Unconscious / Hidden Bias Intermediate 5 Minutes

TrainingBriefs® Narrowing Your Presentation Focus

When we narrow the focus of our presentation, we help avoid confusion. We quickly drill down to communicate in a way that helps everyone clearly understand our message. In this module, you'll learn about the importance of starting out wide to provide background and context and then quickly funneling down to specifics.

eLearning - TrainingBriefs® Personal Performance Communication, Professionalism Foundational 5 Minutes

TrainingBriefs® Preparing Your Presentation

New Micro-Learning! We all know that to be successful at whatever we do, we must prepare for the task. In this module, you'll learn what preparation really means when it comes to inspiring, informing, and influencing people.

eLearning - TrainingBriefs® Personal Performance Communication, Professionalism Foundational 6 Minutes

TrainingBriefs® Sensitive Performance Appraisals

New Micro-Learning! Navigating through a performance appraisal that addresses sensitive issues is one of the most difficult management responsibilities. It requires tact and compassion. But it’s also required to make the organization’s expectations clear, and to put an under-performing employee on the right track.

eLearning - TrainingBriefs® Personal Performance Effective Leadership, Communication, Successfully Leading Others, Management, Professionalism Foundational 6 Minutes

TrainingBriefs® Zero Tolerance for Practical Jokes

New Micro-Learning! Have you ever played a practical joke on a co-worker? What about telling an “inside joke” in front of an unsuspecting new employee? It’s all just innocent fun, isn’t it? Not necessarily – it depends on if it crosses the line into malicious teasing or even hazing another employee – all behaviors that are unprofessional are inappropriate in the workplace.

eLearning - TrainingBriefs® Ethics & Compliance, Leadership Harassment Prevention, Abusive Conduct / Bullying, Effective Leadership, Management, Professionalism Foundational 5 Minutes

TrainingBriefs® Responding to Workplace Gossip

New Micro-Learning! Some people are fascinated by gossip and some just ignore it. But when gossip is felt as harassment or discrimination in the workplace - it can be devastating!

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Unwelcomed Advances

New Micro-Learning! Our working relationships are complicated for all kinds of reasons. That's why you really have to know where the lines are when it comes to managing interactions with co- workers, customers, and vendors. Take the unwanted pursuit of a relationship, for example. It doesn't make any difference where it comes from - a manager, a coworker, a vendor, or a customer. Unwanted pursuit could be considered illegal harassment and simply can't be a part of the workplace.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Management Foundational 6 Minutes

TrainingBriefs® Behaviors for Success

New Micro-Learning! The behaviors we display at work can help you… get a promotion, succeed on projects, meet goals, and just generally enable you to enjoy your job more. By the end of this module, you’ll be able to identify the common behaviors of successful employees.

eLearning - TrainingBriefs® Personal Performance Professionalism, Collaboration, Communication, Goals and Goal Setting, Interpersonal Skills, Learning Reinforcement, Motivation Foundational 5 Minutes

TrainingBriefs® Addressing Stereotypes

New Micro-Learning! Sometimes people look at another group as being different just based upon skin color or racial traits. It’s often easy to see other human beings as different if you look at them through the “We – Them” mindset. This depersonalizes people.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Learning Reinforcement, Unconscious / Hidden Bias Foundational 5 Minutes

TrainingBriefs® Workplace Hazing

New Micro-Learning! Hazing, teasing, profanity, and horseplay are the kinds of unprofessional behaviors that lead to low morale, lost productivity, turnover and even safety issues. Even though we might have expected, and even tolerated these kinds of behaviors in the past, they absolutely cannot be a part of today's workplace.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance Foundational 5 Minutes

TrainingBriefs® Explicit Bias

New Micro-Learning! Explicit bias refers to the attitudes and beliefs we have about a person or group of people on a conscious level. We know these biases exist. We are conscious of them. When people perceive their biases to be valid, they are more likely to justify unfair treatment – which has negative impacts on the target of the bias as well as the entire organization.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Discrimination, Respect / Respectfulness Intermediate 7 Minutes

TrainingBriefs® A Difference of Opinion

New Micro-Learning! You may do a superb job of preparing for a meeting, running the meeting and even getting the best out of your team. However, it’s likely that you will encounter a challenge to your ability to stay on track by participants who express strong differences of opinion. If differences of opinion are not resolved effectively, a meeting can spin off track, become chaotic, and prevent the achievement of the meeting’s purpose and desired outcomes.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Management, Meeting Preparation Intermediate 6 Minutes

TrainingBriefs® Accentuate the Positive

New Micro-Learning! For many leaders, their focus is typically upon when the mark is being missed. In most organizations, considerable energy and attention are invested in what’s off track as opposed to what’s working well and that is what this module is all about, accentuating the positive.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Effective Leadership, Learning Reinforcement, Motivation Foundational 5 Minutes

TrainingBriefs® Active Listening

You may be hearing someone during a conversation, but are you really listening? Are you actively listening? Active listening simply means being deeply engaged in and attentive to what the speaker is saying... as it requires more listening than talking.

eLearning - TrainingBriefs® Leadership, Personal Performance Communication, Communication & Influencing, Interpersonal Skills, Effective Leadership, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Are Your Employees Engaged?

Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give of their best each day. Engaged employees are committed to their organization’s goals and values, and motivated to contribute to organizational success, with an enhanced sense of their own well-being.

eLearning - TrainingBriefs® Leadership Motivation, Successfully Leading Others, Management, Team Builder or Retention Aid Foundational 5 Minutes

TrainingBriefs® Asking Someone to Lie

New Micro-Learning! In general, people lie so they can tip the balance toward things going their way. They rationalize the lie. This rationalization is like poison to work relationships and the ultimate success of a business. The antidote is to STOP. Search your motivations. Think about the implications. Open yourself up to other options and Preserve your integrity.

eLearning - TrainingBriefs® Ethics & Compliance Management, Compliance, Effective Leadership, Professionalism Foundational 6 Minutes

TrainingBriefs® Avoiding Bias in Hiring

New Micro-Learning! Making assumptions about others is a natural way of interacting with each other. But, assumptions can have a negative effect when it comes to hiring. In this course, we will explore how unconscious bias, or assumptions can prevent you from finding top talent for the roles you are trying to fill.

eLearning - TrainingBriefs® Ethics & Compliance Unconscious / Hidden Bias, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Avoiding Discipline

New Micro-Learning! Although it can be uncomfortable or even unpleasant at times, you have a responsibility to take corrective or disciplinary action when the situation warrants it. In this course, we will examine the issue of avoiding discipline.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Effective Leadership, Management Intermediate 5 Minutes

TrainingBriefs® Avoiding Reverse Discrimination in Hiring

New Micro-Learning! On paper, recruiting a new employee might appear to be a simple process. In reality, it’s an extremely complex process, and in every step of the way you need to be aware of certain legal implications. There are five common pitfalls in the recruiting and hiring process that you need to be mindful of; describing the job, dealing with protected groups, avoiding illegal questions, conducting legal reference check, and avoiding reverse discrimination. In this module, we will explore the topic of avoiding reverse discrimination.

eLearning - TrainingBriefs® Ethics & Compliance Hiring & Recruiting, Management Intermediate 5 Minutes

TrainingBriefs® Behavior-Based Interviewing – Following a Lead

New Micro-Learning! This course lays out an interviewing strategy best used when you want to clarify or expand something a candidate says or implies by his or her body language. This strategy involves asking follow-up questions based on verbal and non-verbal clues and often requires you to share an observation first.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Foundational 5 Minutes

TrainingBriefs® Behavior-Based Interviewing – Probing for Current Work Examples

New Micro-Learning! When it comes to interviewing, clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. The Probing for Current Work Examples strategy is best used when a candidate provides an answer involving an event, which took place many years ago. Because the candidate’s skills may have changed significantly since that time, it makes sense to ask for a more current example.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Foundational 5 Minutes

TrainingBriefs® Behavior-Based Interviewing – Seeking Contrary Evidence

New Micro-Learning! Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. Then, you have to ask job-related probes to get the whole picture of the candidate’s skills. In this course, you'll explore the topic of seeking contrary evidence.

eLearning - TrainingBriefs® Leadership, Personal Performance Effective (& Legal) Interviewing, Hiring & Recruiting, Management Foundational 5 Minutes

TrainingBriefs® Behavior-Based Interviewing – Target of the Question

New Micro-Learning! A behavior-based interview uses a structured interview that organizes questions under job skills, or competencies. Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. In this course, we'll explore the topic of returning to the target of the question.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Effective Leadership Foundational 6 Minutes

TrainingBriefs® Behaviors to Improve Customer Service

New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

eLearning - TrainingBriefs® Personal Performance Customer Service, Interpersonal Skills, Learning Reinforcement, Professionalism, Sales & Service Foundational 5 Minutes

TrainingBriefs® Behind the Times

New Micro-Learning! Harassment and/or discrimination in the workplace is a very serious issue. This course takes a quick look at the potential consequences of making comments about an employee’s work habits that could possibly be construed as age bias or discrimination.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Discrimination Foundational 5 Minutes

TrainingBriefs® Being Cooperative and Respectful

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course you'll learn about three ways you can be cooperative and respectful in the workplace; building relationships, sharing the credit and keeping your manager informed.

eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills Foundational 5 Minutes

TrainingBriefs® Being Positive and Proactive

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. The course takes a look at the concept of being positive and proactive in all that you do.

eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills Foundational 6 Minutes

TrainingBriefs® Being Transparent

The value of honesty in business has obvious and subtle implications. Unfortunately, there are times when individuals are asked to be less than totally honest in order to paint a brighter financial picture. In this course, you’ll observe two coworkers discussing an upcoming presentation to the board of directors. The boss is pressuring his subordinate to paint a picture that is brighter than it actually is.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 5 Minutes

TrainingBriefs® Beware of Personal Opinions

New Micro-Learning! In the workplace, we need to understand how controversial issues outside of the organization can affect internal working relationships and productivity when we start voicing our personal opinions in the midst of a culturally diverse workforce.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Management Foundational 5 Minutes

TrainingBriefs® Building Trust

New Micro-Learning! To build relationships you have to start by building trust. And that doesn't just happen... you have to work on it. You need to show your people that they can trust you and depend on you. If your employees see you right there with them, doing the job with them and working with them in a way that builds that trusting bond, they're going to trust you.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Effective Leadership, Learning Reinforcement, Management Foundational 5 Minutes

TrainingBriefs® Change Resiliency

New Micro-Learning! The basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Then… something happens that brings it to our attention. Other times, change seems jarring. It creates what feels like a huge obstacle falling into our life and way of doing things.

eLearning - TrainingBriefs® Personal Performance Change, Communication, Interpersonal Skills, Learning Reinforcement Foundational 7 Minutes

TrainingBriefs® Change? No Thanks!

Confronting someone who isn't flexible can feel exasperating. That's why it is so important to recover and go on; regain a positive attitude, and then find ways to keep things moving. One of the best ways to do this is to follow through on your commitment to help others improve their attitude. Encourage them even when we see the slightest change for the better. A little encouragement can go a long way!

eLearning - TrainingBriefs® Personal Performance Change, Interpersonal Skills, Effective Leadership, Management Foundational 6 Minutes

TrainingBriefs® Cheating the System

New Micro-Learning! Most of the ethical misconduct in an organization is the small bad choices that employees make day to day. Breaking simple policies or taking advantage of privileges and benefits (like PTO) may not seem like serious ethical misconduct – but these infractions are a reflection of what kind of employee you are or could become. Small bad choices may lead to bigger bad choices.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance Foundational 5 Minutes

TrainingBriefs® Coaching Basics

New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process. You need to engage your employee in recognizing and solving the current problem. And, you need to help develop his or hers own problem-solving capabilities.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Effective Leadership, Professionalism Foundational 5 Minutes

TrainingBriefs® Coaching Overview

New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Learning Reinforcement Intermediate 5 Minutes

TrainingBriefs® Coaching the High Performer

New Micro-Learning! Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Learning Reinforcement, Professionalism Foundational 5 Minutes

TrainingBriefs® Combine Your Strengths

New Micro-Learning! Extraordinary leaders understand that it's the combination of strengths that produces exponential results. It is these results that result in extraordinary leadership. This course takes a look at easy-to-understand steps to maximizing your leadership skills.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Successfully Leading Others, Management Intermediate 6 Minutes

TrainingBriefs® Communicating & Listening

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course, we’ll explore the power of effectively communicating and listening.

eLearning - TrainingBriefs® Personal Performance Communication & Influencing, Communication, Interpersonal Skills Foundational 6 minutes

TrainingBriefs® Competing Customer Service Priorities

It can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

eLearning - TrainingBriefs® Personal Performance Customer Service, Learning Reinforcement, Sales & Service Foundational 5 Minutes

TrainingBriefs® Compromising Your Standards

New Micro-Learning! When it comes to using inaccurate information to meet a deadline - even if it doesn't seem to impact or affect the outcome of a situation - it is a very slippery slope. Sometimes there is information that should not be kept confidential.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance Foundational 5 Minutes

TrainingBriefs® Conducting Legal Reference Checks

New Micro-Learning! Every day, organizations come under fire for hiring people with a past the company should, and could have, been aware of. Studies show that over 30 percent of all résumés contain fabrications. So checking out references and doing thorough background research on a candidate is becoming more and more important.

eLearning - TrainingBriefs® Ethics & Compliance Hiring & Recruiting, Compliance, Management Foundational 7 Minutes

TrainingBriefs® Conflict… Can’t You Just Deal with It?

New Micro-Learning! When it comes to conquering conflict, sometimes you have to get out of your comfort zone when confronting an employee about their behavior. Using a “Flight” response to get away or avoid a situation may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.

eLearning - TrainingBriefs® Leadership, Personal Performance Conflict Resolution, Interpersonal Skills, Effective Leadership, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Consequences of Exclusive Behavior

New Micro-Learning! When employees feel left out, it impacts everyone in the workplace. Employees fail to work together, they miss work more frequently, and they eventually may choose to find employment elsewhere.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Learning Reinforcement, Professionalism, Respect / Respectfulness Intermediate 5 Minutes

TrainingBriefs® Coworkers Are Customers, Too!

When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Learning Reinforcement, Professionalism Foundational 5 Minutes

TrainingBriefs® Creating a Positive Customer Experience

New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

eLearning - TrainingBriefs® Personal Performance Customer Service, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Cultural Competence & Communication

New Micro-Learning! Diversity is reality. Because social and economic change is coming faster and faster, organizations are understanding the need for cultural competence. We're realizing that if we don't improve our skills we're asking for organizational and cultural gridlock. Creating an inclusive team environment that values diversity helps you achieve our organization’s bottom line.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness Foundational 7 Minutes

TrainingBriefs® Cultural Considerations in Business

New Micro-Learning! In the business world, communication is imperative for the successful execution of daily operations. Understanding cultural differences and overcoming language barriers are considerations you should have when dealing with people of various cultures.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Personal Performance Cultural Competency & Sensitivity, Communication, Interpersonal Skills, Professionalism Foundational 5 Minutes

TrainingBriefs® Difficult Performance Appraisals

The performance appraisal is one action tool that helps facilitate communication. It helps establish goals, it allows you to exchange feedback, and it is an excellent opportunity to revisit position expectations. Knowing how to navigate through a difficult performance appraisal is very beneficial in keeping “good” employees, identifying areas of opportunity, and redirecting employees who could improve in some areas such arriving late to work, missing deadlines, or displaying a negative attitude.

eLearning - TrainingBriefs® Leadership Assessing Performance, Communication, Professionalism Intermediate 5 Minutes

TrainingBriefs® Diffusing Customer Emotions

You're on the phone with a frustrated and (rightfully so) angry customer. They have had it and want to talk to a manager... what do you do? Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Professionalism, Sales & Service Foundational 5 Minutes

TrainingBriefs® Effective Interviewing: Ask Probing Questions

New Micro-Learning! Effective behavior-based interviewing is all about creating a process. Probing questions are the ones to ask when you need more specific information or more focused information. Always keep in mind that your probing questions need to be directly related to the technical and performance skills you previously identified in the interview.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Effective (& Legal) Interviewing, Management Intermediate 5 Minutes

TrainingBriefs® Effective Interviewing: Contrary Evidence

New Micro-Learning! When an interviewer begins to get a one-sided impression during a job interview, they tend to ask questions that will further confirm that impression. The reverse is also true. When an interviewer thinks a candidate has all the wrong skills or behaviors, they tend to ask questions that confirm the impression. To prevent these common interview issues, the interviewer needs to ask for contrary evidence.

eLearning - TrainingBriefs® Leadership Hiring & Recruiting, Effective Leadership, Professionalism Intermediate 5 Minutes

TrainingBriefs® Effective Interviewing: Controlling the Interview

New Micro-Learning! In order to properly evaluate a candidate for an open position, it is important that you maintain control of the job interview. Establishing and maintaining control requires, in addition to good questioning techniques, effective listening skills to know when to redirect the conversation. This is an important component of behavior-based interviewing.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Intermediate 5 Minutes