Search eLearning Library for: eLearning - TrainingBriefs®
TrainingBriefs® Avoiding Bias in Hiring
New Micro-Learning! Making assumptions about others is a natural way of interacting with each other. But, assumptions can have a negative effect when it comes to hiring. In this course, we will explore how unconscious bias, or assumptions can prevent you from finding top talent for the roles you are trying to fill.
eLearning - TrainingBriefs® Ethics & Compliance Unconscious / Hidden Bias, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement Foundational 5 Minutes
TrainingBriefs® Avoiding Discipline
New Micro-Learning! Although it can be uncomfortable or even unpleasant at times, you have a responsibility to take corrective or disciplinary action when the situation warrants it. In this course, we will examine the issue of avoiding discipline.
eLearning - TrainingBriefs® Ethics & Compliance Compliance, Effective Leadership, Management Intermediate 5 Minutes
TrainingBriefs® Avoiding Reverse Discrimination in Hiring
New Micro-Learning! On paper, recruiting a new employee might appear to be a simple process. In reality, it’s an extremely complex process, and in every step of the way you need to be aware of certain legal implications. There are five common pitfalls in the recruiting and hiring process that you need to be mindful of; describing the job, dealing with protected groups, avoiding illegal questions, conducting legal reference check, and avoiding reverse discrimination. In this module, we will explore the topic of avoiding reverse discrimination.
eLearning - TrainingBriefs® Ethics & Compliance Hiring & Recruiting, Management Intermediate 5 Minutes
TrainingBriefs® Behavior-Based Interviewing – Following a Lead
New Micro-Learning! This course lays out an interviewing strategy best used when you want to clarify or expand something a candidate says or implies by his or her body language. This strategy involves asking follow-up questions based on verbal and non-verbal clues and often requires you to share an observation first.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Foundational 5 Minutes
TrainingBriefs® Behavior-Based Interviewing – Probing for Current Work Examples
New Micro-Learning! When it comes to interviewing, clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. The Probing for Current Work Examples strategy is best used when a candidate provides an answer involving an event, which took place many years ago. Because the candidate’s skills may have changed significantly since that time, it makes sense to ask for a more current example.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Foundational 5 Minutes
TrainingBriefs® Behavior-Based Interviewing – Seeking Contrary Evidence
New Micro-Learning! Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. Then, you have to ask job-related probes to get the whole picture of the candidate’s skills. In this course, you'll explore the topic of seeking contrary evidence.
eLearning - TrainingBriefs® Leadership, Personal Performance Effective (& Legal) Interviewing, Hiring & Recruiting, Management Foundational 5 Minutes
TrainingBriefs® Behavior-Based Interviewing – Target of the Question
New Micro-Learning! A behavior-based interview uses a structured interview that organizes questions under job skills, or competencies. Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. In this course, we'll explore the topic of returning to the target of the question.
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Effective Leadership Foundational 6 Minutes
TrainingBriefs® Behaviors to Improve Customer Service
New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.
eLearning - TrainingBriefs® Personal Performance Customer Service, Interpersonal Skills, Learning Reinforcement, Professionalism, Sales & Service Foundational 5 Minutes
TrainingBriefs® Behind the Times
New Micro-Learning! Harassment and/or discrimination in the workplace is a very serious issue. This course takes a quick look at the potential consequences of making comments about an employee’s work habits that could possibly be construed as age bias or discrimination.
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Discrimination Foundational 5 Minutes
TrainingBriefs® Being Cooperative and Respectful
New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course you'll learn about three ways you can be cooperative and respectful in the workplace; building relationships, sharing the credit and keeping your manager informed.
eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills Foundational 5 Minutes
TrainingBriefs® Being Positive and Proactive
New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. The course takes a look at the concept of being positive and proactive in all that you do.
eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills Foundational 6 Minutes
TrainingBriefs® Being Transparent
The value of honesty in business has obvious and subtle implications. Unfortunately, there are times when individuals are asked to be less than totally honest in order to paint a brighter financial picture. In this course, you’ll observe two coworkers discussing an upcoming presentation to the board of directors. The boss is pressuring his subordinate to paint a picture that is brighter than it actually is.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 5 Minutes
TrainingBriefs® Beware of Personal Opinions
New Micro-Learning! In the workplace, we need to understand how controversial issues outside of the organization can affect internal working relationships and productivity when we start voicing our personal opinions in the midst of a culturally diverse workforce.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Management Foundational 5 Minutes
TrainingBriefs® Building Trust
New Micro-Learning! To build relationships you have to start by building trust. And that doesn't just happen... you have to work on it. You need to show your people that they can trust you and depend on you. If your employees see you right there with them, doing the job with them and working with them in a way that builds that trusting bond, they're going to trust you.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Effective Leadership, Learning Reinforcement, Management Foundational 5 Minutes
TrainingBriefs® Change Resiliency
New Micro-Learning! The basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Then… something happens that brings it to our attention. Other times, change seems jarring. It creates what feels like a huge obstacle falling into our life and way of doing things.
eLearning - TrainingBriefs® Personal Performance Change, Communication, Interpersonal Skills, Learning Reinforcement Foundational 7 Minutes
TrainingBriefs® Change? No Thanks!
Confronting someone who isn't flexible can feel exasperating. That's why it is so important to recover and go on; regain a positive attitude, and then find ways to keep things moving. One of the best ways to do this is to follow through on your commitment to help others improve their attitude. Encourage them even when we see the slightest change for the better. A little encouragement can go a long way!
eLearning - TrainingBriefs® Personal Performance Change, Interpersonal Skills, Effective Leadership, Management Foundational 6 Minutes
TrainingBriefs® Cheating the System
New Micro-Learning! Most of the ethical misconduct in an organization is the small bad choices that employees make day to day. Breaking simple policies or taking advantage of privileges and benefits (like PTO) may not seem like serious ethical misconduct – but these infractions are a reflection of what kind of employee you are or could become. Small bad choices may lead to bigger bad choices.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance Foundational 5 Minutes
TrainingBriefs® Coaching Basics
New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process. You need to engage your employee in recognizing and solving the current problem. And, you need to help develop his or hers own problem-solving capabilities.
eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Effective Leadership, Professionalism Foundational 5 Minutes
TrainingBriefs® Coaching Overview
New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process.
eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Learning Reinforcement Intermediate 5 Minutes
TrainingBriefs® Coaching the High Performer
New Micro-Learning! Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.
eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Learning Reinforcement, Professionalism Foundational 5 Minutes