Search eLearning Library for: Sales

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the Training Content Library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Signature 116 courses

TrainingBriefs® 392 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

TrainingBriefs® Recognizing Sales Opportunities

New Micro-Learning! One way in which you can support the sales process is by recognizing and responding to sales opportunities as they present themselves. The key, just like it is with any sales strategy, is to ask questions and then really listen to the answers using the ask, listen, clarify and confirm strategy. This will help keep the customer engaged and confirm understanding of the opportunity.

eLearning - TrainingBriefs® Personal Performance Sales & Service, Communication, Professionalism Foundational 5 Minutes

TrainingBriefs® Resolving Sales Problems

New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.

eLearning - TrainingBriefs® Personal Performance Sales & Service, Communication Foundational 7 Minutes

Win the S.A.L.E.™ Coaching for Sales Success

Coaching is essential to the success of any employee... but when it comes to a sales person, coaching makes a profound impact on performance, attitude and service! This program helps sales managers quickly recognize and respond to common challenges/issues they face by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales teams and staff.

eLearning - Signature Personal Performance Sales & Service, Coaching & Mentoring, Communication, Professionalism Intermediate 30 Minutes

Win the S.A.L.E.™ Supporting the Sale

Sales support is essential to keeping the sales funnel and process moving. This program contains time-tested and optimized training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom. Note: This program (and materials) is designed for sales service and support team embers and professionals.

eLearning - Signature Personal Performance Sales & Service, Communication, Professionalism, Sales Intermediate 30 Minutes

Win the S.A.L.E.™ One Step at a Time

This program is especially relevant for participants who are new to sales or have limited sales experience. Buyers in organizations today are highly sophisticated. They prefer to collaborate with salespeople who are equally sophisticated and professional. They expect sales professionals to be knowledgeable, skilled and trusted advisors, providing solutions for the needs of their organizations. A goal for sales professionals, therefore, is to surpass the competition. This workshop helps sales professionals reach that goal by providing a basic formula to build rapport and manage the sales process with prospects and customers.

eLearning - Signature Personal Performance Sales & Service, Professionalism, Sales & Service, Selling Foundational 40 Minutes

Win the S.A.L.E.™: Putting it All Together

Designed for service and support professionals. This program is a comprehensive for employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

eLearning - Signature Personal Performance Sales & Service, Communication, Communication & Influencing, Selling Foundational 35 Minutes

TrainingBriefs® Creating a Positive Customer Experience

New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

eLearning - TrainingBriefs® Personal Performance Customer Service, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Selling with Integrity

Updated! One definition of being ethical is “conforming to professional standards of conduct.” Herein lies both a problem and an opportunity for those of us in the world of sales. The problem lies in the fact that many people do not think of sales as a profession. Negative stereotypes have caused them to avoid or look down at a salesperson with disdain.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Sales & Service, Selling Foundational 5 Minutes

Got Compliance?™ Unintended Ethical Dilemmas

In this eLearning module, we’ll discuss different reactions to ethical dilemmas at work. Two situations are explored, with people feeling compelled to intervene in a constructive way, with them wanting to influence a coworker to help them avoid an ethical conflict and to bring about a more positive outcome. Both obtaining inside information to win a contract bid and fostering uncertainty about a competitor are covered in this topic.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism, Sales & Service Intermediate 20 Minutes

Got Leadership?™ Ethical Selling

Sales professionals are asked to understand customer problems and business issues, propose innovative solutions and provide efficient follow-up services all while keeping costs down as much as possible. By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

eLearning - LearningBytes® Ethics & Compliance Ethics & Integrity, Effective Leadership, Professionalism, Sales & Service, Selling Intermediate 10 Minutes

Got Sales?® Account Development

Account development is the process of creating and executing a plan to improve your organization’s market share from the customer. When appropriate, this plan may include team selling. By the end of this lesson, you will be able to identify the importance of account development and the techniques for account development.

eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 25 Minutes

Got Sales?® Cross-Selling and Up-Selling

Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.

eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes

Got Sales?® Customer Care

Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service, Selling Foundational 25 Minutes

Got Sales?® Qualifying

Qualifying is the disciplined questioning and analysis required to accurately assess the needs and interest of customers. It's not a one-time event, but performed throughout each sales interaction to ensure customer satisfaction. By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity.

eLearning - LearningBytes® Personal Performance Selling, Sales, Sales & Service Foundational 25 Minutes

Got Sales?™ Closing

After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 25 Minutes

Got Sales?™ Communication

Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.

eLearning - LearningBytes® Personal Performance Communication & Influencing, Customer Service, Sales, Sales & Service Foundational 25 Minutes

Got Sales?™ Consultative Selling

In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.

eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 20 Minutes

Got Sales?™ Continuous Learning

Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.

eLearning - LearningBytes® Personal Performance Personal Improvement, Professionalism, Sales, Sales & Service, Selling Foundational 25 Minutes

Got Sales?™ Customer Business Understanding

Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 25 Minutes

Got Sales?™ Handling Objections

Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.

eLearning - LearningBytes® Personal Performance Sales & Service, Interpersonal Skills, Sales, Selling Foundational 25 Minutes