Search eLearning Library for: Sales
Got Performance?® When Policies and Service Collide
As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.
eLearning - LearningBytes® Leadership, Personal Performance Customer Service, Interpersonal Skills, Professionalism, Sales & Service Intermediate 14 Minutes
No Problem! Serving Others with Respect™ (eLearning)
YOU (the employee) make the difference in how a customer feels, not a policy, not your manager...you! The intent of this course is to show customer service staff and employees some ways of handling difficult situations so that they can effectively respond and leave the customer with a positive, memorable impression.
eLearning - Signature Personal Performance Customer Service, Communication, Professionalism, Sales & Service Foundational 40 Minutes
A.C.E. It!™ How to Solve Tough Workplace Problems (eLearning Course)
Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.
eLearning - Signature Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service Foundational 40 Minutes
TrainingBriefs® Competing Customer Service Priorities
It can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.
eLearning - TrainingBriefs® Personal Performance Customer Service, Learning Reinforcement, Sales & Service Foundational 5 Minutes
TrainingBriefs® Diffusing Customer Emotions
You're on the phone with a frustrated and (rightfully so) angry customer. They have had it and want to talk to a manager... what do you do? Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.
eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Professionalism, Sales & Service Foundational 5 Minutes
TrainingBriefs® Virtual Meeting Etiquette
New Micro-Learning! Online meetings for remote working staff are essential for making connections. With a conference call or a simple click of a web meeting link, you can carry out everything from sales presentations to team status updates. Oh, and let’s not forget video conferencing. With a webcam you can even feel like you’re in the same room! But, have you stopped to consider your meeting etiquette?
eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills, Teamwork Foundational 6 Minutes
SafetyBytes® Electrical Safety: Using Portable Equipment
Engineers, electricians, and other professionals work with electricity directly, including working on overhead lines, cable harnesses, and circuit assemblies. Others, such as office workers and sales people, work with electricity indirectly and may also be exposed to electrical hazards. In this SafetyBytes® lesson, we’ll discuss using portable equipment.
eLearning - SafetyBytes® Workplace Safety Electrical Safety, Safety Orientation, Workplace Safety & Awareness Foundational 5 Minutes