eLearning Library (36 Courses)

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the TAG® library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. TAG® licensees receive a discount on any eLearning course licensed. Please call us (800-300-8880) or email is (clientservices@sollah.com) for more information.

 
Course Families Include:

Classics 102 courses

TrainingBriefs® 289 courses

LearningBytes® 133 courses

Advantage 29 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

Results for Topic: Customer Service

  • Glad I Could Help: Real Customer Service Situations for Discussion™
    #1 ID:704

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    eLearning - Classics Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism Foundational 30 - 45 minutes

    eLearning Course

  • Johnny the Bagger: A True Story of Customer Service™ (eLearning Classic)
    #2 ID:687

    This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.

    eLearning - Classics Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism Foundational 30 - 45 minutes

    eLearning Course

  • TrainingBriefs® Behaviors to Improve Customer Service
    #3 ID:2021

    New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

    eLearning - TrainingBriefs® Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

    eLearning Course

  • TrainingBriefs® Competing Customer Service Priorities
    #4 ID:2068

    New Micro-Learning! Customers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

    eLearning - TrainingBriefs® Personal Performance Customer Service, Sales & Service, Learning Reinforcement Foundational 5 Minutes

    eLearning Course

  • TrainingBriefs® Serving the Customer
    #5 ID:2254

    New Micro-Learning! Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.

    eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Interpersonal Skills Intermediate 5 Minutes

    New eLearning Course
    eLearning Course

  • Exceeding Internal Customer Expectations
    #6 ID:1554

    Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

    eLearning - Classics Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 25 Minutes

    Recently Updated
    eLearning Course

  • TrainingBriefs® Coworkers Are Customers, Too!
    #7 ID:2025

    New Micro-Learning! When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

    eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Professionalism, Learning Reinforcement Foundational 5 Minutes

    eLearning Course

  • TrainingBriefs® Creating a Positive Customer Experience
    #8 ID:2107

    New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

    eLearning - TrainingBriefs® Personal Performance Customer Service, Learning Reinforcement Foundational 5 Minutes

    eLearning Course

  • TrainingBriefs® Dealing with Angry Customers
    #9 ID:2029

    New Micro-Learning! As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

    eLearning - TrainingBriefs® Personal Performance Customer Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

    eLearning Course

  • TrainingBriefs® Diffusing Customer Emotions
    #10 ID:2033

    New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

    eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Sales & Service, Professionalism Foundational 5 Minutes

    eLearning Course

  • TrainingBriefs® The Angry Customer
    #11 ID:2032

    New Micro-Learning! When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

    eLearning - TrainingBriefs® Personal Performance Customer Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

    eLearning Course

  • Got Performance?™ Co-Workers Are Your Customers, Too!
    #12 ID:1557

    Most of us work with coworkers each and every day. We depend on our coworkers to get things done, and they depend on us. The same is true when it comes to working across departments; every person we deal with – whether it is face-to-face, over the phone, or via email – is a person who helps get things done for our organization. In this sense, our coworkers are our customers, too – our internal customers. By the end of this course, you will be able to identify ways to positively impact and support internal customers.

    eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 12 Minutes

    eLearning Course

  • Got Performance?™ Diffusing Customer Emotions
    #13 ID:1500

    This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

    eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service Intermediate 14 Minutes

    eLearning Course

  • Got Performance?™ Handling Interruptions with a Smile
    #14 ID:1492

    Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.

    eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 13 Minutes

    eLearning Course

  • Got Performance?™ When Policies and Service Collide
    #15 ID:1424

    As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

    eLearning - LearningBytes® Leadership, Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism Intermediate 14 Minutes

    eLearning Course

  • Got Sales?™ Account Development
    #16 ID:1969

    Account development is the process of creating and executing a plan to improve your organization’s market share from the customer. When appropriate, this plan may include team selling. By the end of this lesson, you will be able to identify the importance of account development and the techniques for account development.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 22 Minutes

    eLearning Course

  • Got Sales?™ Closing
    #17 ID:1658

    After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 25 Minutes

    eLearning Course

  • Got Sales?™ Customer Business Understanding
    #18 ID:1644

    Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 25 Minutes

    eLearning Course

  • Got Sales?™ Customer Care
    #19 ID:1705

    Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service, Selling Foundational 25 Minutes

    eLearning Course

  • Got Sales?™ Opportunity Generation
    #20 ID:1968

    Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 20 Minutes

    eLearning Course