Search eLearning Library for: Customer Service
Signature 116 courses
TrainingBriefs® 392 courses
LearningBytes® 133 courses
Advantage 32 courses
Advantage Plus 6 courses
Safety Classics 105 courses
SafetyBytes® 221 courses
Interactive Tools 31 courses
Got Sales?® Account Development
Account development is the process of creating and executing a plan to improve your organization’s market share from the customer. When appropriate, this plan may include team selling. By the end of this lesson, you will be able to identify the importance of account development and the techniques for account development.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 25 Minutes
Got Sales?® Customer Care
Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.
eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service, Selling Foundational 25 Minutes
Got Sales?™ Value Proposition
A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs.
eLearning - LearningBytes® Personal Performance Sales & Service, Communication & Influencing, Customer Service, Sales, Selling Foundational 25 Minutes
Got Sales?™ Customer Business Understanding
Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.
eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 25 Minutes
Got Sales?™ Relationship Development
Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.
eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 30 Minutes
Got Sales?® Cross-Selling and Up-Selling
Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes
Got Sales?™ Closing
After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 25 Minutes
Got Sales?™ Communication
Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.
eLearning - LearningBytes® Personal Performance Communication & Influencing, Customer Service, Sales, Sales & Service Foundational 25 Minutes
Got Sales?™ Opportunity Generation
Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 20 Minutes
Got Sales?™ Outbound Telephone Selling Techniques
Outbound telephone selling is the process of using the telephone to proactively contact customers and engage in open-dialogue (non-scripted) sales conversations. By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 22 Minutes
Got Sales?™ Sales Opportunity Management
Sales opportunity management is the process of following up and managing the necessary activities to convert leads into closed deals. Typically, the more expensive the product, the more steps you can expect in the sales cycle. By the end of this course, you will be able to identify the importance and techniques for sales opportunity management.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes
Got Sales?™ System Proficiency
Systems proficiency is the ability to acquire data about your organization and your competitor’s products and services, document information about your customer, and enter orders. By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service, Selling Foundational 20 Minutes
Got Sales?™ Territory Planning
Territory planning is the process of creating the strategy and tactics necessary to deliver the required revenue and market share from a customer base. A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes
Got Sales?™ Time Management
Time management is the act of exercising control over the amount of time invested in various activities. To effectively manage time, an individual must be conscious of the choices made throughout the course of a day. Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive.
eLearning - LearningBytes® Personal Performance Time Management, Customer Service, Sales, Sales & Service Foundational 25 Minutes
TrainingBriefs® Kindness Matters
Traditionally, kindness has often been considered a weakness in the world of business. Everyone knows you can’t be successful climbing the corporate ladder by being touchy-feely or… even nice, right! Fortunately, being kind has nothing to do with being weak… actually… it has everything to do with strength!
eLearning - TrainingBriefs® Personal Performance Workplace Civility, Collaboration, Communication & Influencing, Culture Commitment, Customer Service, Interpersonal Skills, Learning Reinforcement, Professionalism Foundational 5 Minutes
Got Sales?™ Consultative Selling
In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 20 Minutes
TrainingBriefs® Resolving Sales Problems
New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.
eLearning - TrainingBriefs® Personal Performance Sales & Service, Communication Foundational 7 Minutes
TrainingBriefs® Team Cohesion (Diversity Moments)
New Micro-Learning! Being a successful manager requires being able to juggle numerous work priorities while keeping your balance. One of the priorities you must juggle is developing and maintaining a cohesive and productive team - easier said than done! A diverse workforce creates a diverse range of opinions, attitudes, and perspectives – and all that diversity can result in conflict, tension, and frustration leading to lost productivity – and possibly even a disruption to customer service.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness Foundational 9 Minutes