Search eLearning Library for: Problem Resolution

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the Training Content Library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Signature 116 courses

TrainingBriefs® 393 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

ATTITUDE!™ Resolving Difficult Situations in the Workplace (eLearning Signature)

Unless you're a psychologist, no one really likes to deal with a difficult attitude... If we're really truthful, most of us would rather walk on hot coals before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This interactive course helps by providing a 5-step process to tackling difficult situations.

Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - Signature Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Emotional Intelligence, Interpersonal Skills, Effective Leadership Course Level: Foundational Seat Time: 40 Minutes

Smart Leadership: Tackling Poor Performance™ (eLearning Signature)

As a leader, you’ve definitely dealt with someone who has a bad attitude! Attitudes can cause some of the most challenging situations in just about any relationship. Just being around someone who complains, whines or simply doesn’t say anything can cause you to feel frustrated, angry, or even helpless. The good news is there is a process for tackling this poor performance!

Topic: Successfully Leading Others Learning Paths: Leadership, Personal Performance Type: eLearning - Signature Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Communication, Emotional Intelligence, Interpersonal Skills Course Level: Foundational Seat Time: 35 Minutes

ATTITUDE!™ Resolving Difficult Situations in the Workplace for Healthcare (eLearning)

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor, or even a patient to feel the negative effects from someone with a bad attitude. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

Topic: Collaboration Learning Paths: Leadership, Personal Performance Type: eLearning - Signature Suggested Industry Usage: Healthcare Other Topics: Communication, Conflict Resolution, Emotional Intelligence, Interpersonal Skills, Effective Leadership Course Level: Foundational Seat Time: 40 Minutes

Training Briefs® Doesn't Interact Well with Others

Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who doesn’t interact well with others, you need to clarify the employee’s role and expectations in your own mind, and then clearly and specifically relay those expectations to the employee.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

Training Briefs® What’s The Big Deal?

Decision-making is a daily occurrence in the workplace. Making ethical decisions is important for everyone within an organization and those they serve. As a leader in the organization, we must ensure our team members are aware of the proper procedures for ethical decision-making and the numerous consequences that can occur if they are not followed. Big or small, an unethical decision can have a huge impact on the organization.

Topic: Ethics & Integrity Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Effective Leadership, Successfully Leading Others, Problem Resolution Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® Bad Attitude

One of the most frustrating issues a manager can face is with an employee who has an "I don't care" attitude. Bad attitudes can bring the entire organization to a grinding halt. But how do you address an employee with a less than stellar workplace attitude. This course will give you a step-by-step process for addressing this workplace issue.

Topic: Successfully Leading Others Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 9 Minutes

The Oh Series™ Everyday Workplace Ethics (eLearning)

We’re all faced with making decisions every day. When making a decision that involves right & wrong choices, sometimes it's tough to figure out what's the best decision in a given situation. It’s important to remember that our decisions can result in actions that have major consequences - for the organization, our customers and for ourselves.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Collaboration, Compliance, Conflict Resolution, Problem Resolution Course Level: Foundational Seat Time: 30 Minutes

Training Briefs® A Little Motivation

You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Motivation, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

Training Briefs® Frequently Absent Employee

You have an employee who’s missed too many work days. What do you do? How much absenteeism is tolerated depends on your organization’s policy. This course provides the just-in-time information and tools needed to help a manager address the absenteeism while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Addressing Substance Abuse

Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who is suspected of substance abuse, you must remember to proceed carefully. You need to clarify the employee’s role and expectations in your own mind, and then clearly and specifically relay those expectations to the employee.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Employee Wellness, Problem Resolution, Professionalism, Substance Abuse Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Consistently Late Employee

Your employees are being paid to do the best job possible during work hours. Failure to do so due to consistently being late disrupts their productivity, and it also disrupts the work of other employees. You have an employee who has been consistently late for work. What do you do?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Hygiene Problems

What do you do about an employee with body odor, bad breath, or who appears unclean? If it’s affecting how the employee works with co-workers or customers, you need to overcome embarrassment and address it. How do you work with an employee who has poor hygiene?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Personal Problems at Work

You’re aware an employee is having some personal problems and you feel they’re affecting their work. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

An Employee Who is Frequently Absent (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who’s frequently absent from the job - and they don't realize the impact on their co-workers. What do you do? There are five steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who is Not Assertive Enough (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who’s not assertive enough. What do you do? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Lacks Necessary Job Skills (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who lacks necessary job skills. What do you think? There are four steps you can take.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Coaching & Mentoring, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee with a Poor Attitude (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! Poor attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee with Hygiene Problems (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! What do you do about an employee with body odor, bad breath, or who appears unclean? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

How to Solve Conflict Between Employees (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employees with solving conflict. What do you do? There are five steps you can take to help the situation.

Topic: Conflict Resolution Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Management, Problem Resolution, Professionalism Course Level: Intermediate

TrainingBriefs® Warning Signs of Workplace Violence

New Micro-Learning! Workplace violence is a cycle of repeated and escalating behavior: subtle threats and statements, open intimidation and harassment, and ending with direct physical violence. It’s our job to recognize warning signs and then tell someone in authority...before it’s too late.

Topic: Workplace Violence Prevention Learning Path: Ethics & Compliance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Harassment Prevention, Problem Resolution Course Level: Foundational Seat Time: 6 Minutes

Got Performance?® Ethical Choices – What’s the Harm?

Ethics violations put the company and our work at risk. We count on you to conduct yourself with integrity and to help influence others to also act with honesty and professionalism. This course teaches a simple process when you notice a co-worker violating the code of business ethics.

Topic: Ethics & Integrity Learning Path: Personal Performance Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Compliance, Problem Resolution, Professionalism Course Level: Foundational Seat Time: 10 Minutes

Training Briefs® Harmful Gossip

Maintaining a respectful workplace is critical to your organization’s success. How do you work with an employee who gossips and spreads rumors which have been detrimental to some working relationships?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Successfully Leading Others, Problem Resolution, Respect / Respectfulness Course Level: Intermediate Seat Time: 8 Minutes

Training Briefs® This Is What I Expect

You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is the employee doesn’t understand what’s expected to do the job correctly. How do you work with an employee who doesn’t understand expectations?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Disability Discrimination

Creating a respectful and inclusive workplace is vital to the success of our organization. But let’s say an employee comes to you and complains that they’ve been discriminated against because of their disability. What do you do?

Topic: Successfully Leading Others Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Problem Resolution Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Doesn't Have the Skills

There are times, when employees don’t perform their jobs up to our expectations for a variety of reasons. It’s your job, as a manager, to communicate and reinforce those expectations and find appropriate solutions, when those expectations are not met. How do you work with an employee who is not performing up to your expectations?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Assessing Performance, Communication, Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Religious Discrimination

Creating a respectful and inclusive workplace is vital to the success of our organization. Religious discrimination is illegal. All claims of religious discrimination must be taken seriously and properly addressed to ensure that this does not happen in the workplace. But let’s say an employee comes to you and complains that they’ve been discriminated against because of their religion. What do you do?

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Discrimination, Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Tackling Conflict Between Employees

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, how do you work with employees to resolve team conflict?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Conflict Resolution, Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Unacceptable Mistakes

There are times, when employees don’t perform their jobs up to our expectations for a variety of reasons. It’s your job, as a manager or supervisor, to communicate and reinforce those expectations and find appropriate solutions, when those expectations are not met. You have discovered an employee who makes an unacceptable number of mistakes. What do you do?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

The Oh Series™ Ethics & Transparency (eLearning)

Price fixing. Bid rotation. Bribery. When we’re faced with a decision that involves right and wrong choices, sometimes it's tough to figure out what's the best decision in a given situation. In this program, we're going to look at some examples of ethical situations that can make a person say “OH?...”

Topic: Ethics & Integrity Learning Paths: Ethics & Compliance, Personal Performance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Compliance, Conflict Resolution, Problem Resolution, Professionalism Course Level: Foundational Seat Time: 35 Minutes

The Oh Series™ Everyday Ethics (The Complete Series eLearning)

The complete Oh Series situations in one course! When we’re faced with a decision that involves right and wrong choices at home or at work, sometimes it's hard to figure out what's the best decision in a given situation. This complete course covers 12 tricky ethical situations that make you go... "OH?!?"

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Collaboration, Compliance, Conflict Resolution, Problem Resolution Course Level: Foundational Seat Time: 45 Minutes

TrainingBriefs® The Tough Conversation

When differences get in the way of peer-to-peer relationships at work, everyone loses. The challenge is that we sometimes expect people to see things the same way we do. And when they don't, we get frustrated, we get angry, or we just get fed up and walk away.

Topic: Communication & Influencing Learning Path: Personal Performance Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Problem Resolution Course Level: Foundational Seat Time: 8 Minutes

TrainingBriefs® Excessive Socializing

Empower your management team! Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who socializes instead of working, you need to clarify the employee’s role and expectations in your own mind, and then clearly and specifically relay those expectations to the employee.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Management, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® There Is More We Can Do!

It's not rocket science... or is it? By treating our customers right and going above and beyond, we can create a relationship that lasts for years to come. These returning customers will choose us over any competitor if given a choice, allowing our business to grow and creating more opportunities for our employees.

Topic: Customer Service Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Successfully Leading Others, Management, Problem Resolution, Professionalism Course Level: Foundational Seat Time: 6 Minutes

TrainingBriefs® Employee Who Resists Change

A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Communicating Plans for Change

Communicating plans for change in the workplace is no longer just an event or an initiative. As a manager or leader, you'll need a strategy and a plan. This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Successfully Leading Others, Problem Resolution, Workplace Safety & Awareness Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Discussing a Low Raise

Whoever said that managing others was easy? For instance, an employee complains to you that their raise was less than expected. You need to take time to address the issue. How do you work with an employee who is dealing with anger because of a lower-than-expected pay raise?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Gender Discrimination

An employee comes to you and complains that they have been discriminated against because of gender. What do you do? Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who feels they’ve been discriminated against, don’t immediately dismiss the situation. Listen fully to the accuser’s story and ask for specific examples of what was done and said. Be empathic.

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Inappropriate Dress

An employee is coming to work in clothes that are inappropriate for the workplace. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Low Raise

You have an employee who complains to you that their raise was less than expected. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Performing Beyond Their Skill Level

You have an employee who may have been promoted beyond their capability, or perhaps the job outgrew this employee. How do you work with an employee who is not performing up to your expectations? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Motivation, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Personal Phone Calls

You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Race Discrimination

Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. Let’s say an employee comes to you and complains that they’ve been discriminated against because of gender. What do you do? Creating a respectful and inclusive workplace is vital to the success of our organization.

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Safety Rules Violations

You’ve got an employee who consistently ignores certain safety rules and needs to understand safety regulations must be adhered to. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness Course Level: Intermediate Seat Time: 8 Minutes

Addressing a Disability Discrimination Complaint (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee with a disability who feels discriminated against at work. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

Addressing a Gender Discrimination Complaint (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who feels discriminated against at work based on their gender. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

Addressing a Race Discrimination Complaint (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who feels discriminated against at work based on their race. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Discrimination, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

Addressing a Religious Discrimination Complaint (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who feels discriminated against at work based on their religion. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Expected to Perform Beyond Their Skill Level (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who may be promoted beyond their capabilities. What do you do? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Motivation, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Doesn't Interact Well with Others (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who doesn’t interact well with other people. If this is important in the person’s job, you need to deal with it. What do you do? This interactive resource walks you through the situation. Step-by-step dialogue and resources help ensure you tackle the tough situation effectively and correctly.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Doesn't Understand What is Expected (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who works hard but doesn’t get the results you want. You’ve discovered the problem is that the employee doesn’t understand what’s expected to do the job correctly. There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Dresses Inappropriately for the Job (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! An employee is coming to work in clothes that are inappropriate for work. What do you do? There are fours steps you can take to help the situations and improve the quality and consistency of your employee interactions.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Engages in Harmful Gossip (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who engages in harmful gossip on the job. What do you do? There are four steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who is Allowing Personal Problems to Affect Work (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who is allowing personal problems to affect work on the job. What do you do? There are four steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who is Consistently Late for Work (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who is consistently late for work. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Makes or Takes Too Many Personal Calls (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee that's making and receiving too many personal phone calls during work hours. What do you do? There are five steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Makes Unacceptable Mistakes (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who makes unacceptable mistakes. What do you do? There are five steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Needs Motivation (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who needs motivation. What do you do? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Motivation, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Resists Change (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! A change has been made in your area and, unfortunately, an employee is not accepting the change. What do you do? There are specific steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Socializes Instead of Working (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who spends too much time chatting with others instead of working. What do you do? There are specific steps you can take to help the situation while clearly setting organizational expectations.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Will Not Work Extra Hours (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who won’t stay after hours or come in early when it’s needed. What do you do? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

An Employee Who Won't Follow Safety Rules (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! Let's face it, safety rules apply to everyone. Even a small infraction can result in a serious injury. Let's say you have an employee who won't follow safety rules when working. What do you do? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism, Workplace Safety & Awareness Course Level: Intermediate Seat Time: 15 Minutes

Anger at a Lower-Than-Expected Raise (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee complains to you that their raise was less than expected. What do you do? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Conflict Resolution, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

Communicating Plans for Change (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! Communicating plans for change in the workplace is no longer just an event or an initiative. What do you think? There are three steps you can take.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

Employee Suspected of Substance Abuse (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You're a manager or supervisor and suspect one of your employees has a drinking problem - but you don't have definite proof. What do you do? This interactive resource walks you through the situation. Step-by-step dialogue and resources help ensure you tackle the tough situation effectively and correctly.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Employee Wellness, Successfully Leading Others, Problem Resolution, Professionalism, Substance Abuse Course Level: Intermediate Seat Time: 15 Minutes

Employee Terminated Due to Downsizing (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who is being terminated due to downsizing. What do you do? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

Termination Due to Poor Performance (Managing Essentials™ Series)

New Just-In-Time Performance Management Tool! You have an employee who is being terminated for poor performance. What do you do? There are four steps you can take to help the situation.

Topic: Management Learning Path: Leadership Type: Interactive Tools Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Successfully Leading Others, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 15 Minutes

Dealing with the Difficult Employee

Explore behaviors often defined as "difficult" and the causes of those behaviors. Examine ways to lead through those difficult behaviors. Understand how these behaviors tie to performance management.

Topic: Interpersonal Skills Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Office & General Other Topics: Communication, Conflict Resolution, Interpersonal Skills, Effective Leadership, Successfully Leading Others, Problem Resolution, Teamwork Course Level: Intermediate Seat Time: 40 minutes