Search eLearning Library for: Conflict Resolution
Ready. Set. CHANGE!™ Reacting Smarter. Adapting Faster. Engaging Together. (eLearning Course)
Change in the workplace today has taken on a new dimension. It is no longer just an event or an initiative, is it? Rather, it is pervasive and constant, and it impacts all of us. This course will provide you with a clear and practical strategy that will help you develop the skills to understand, respond to and navigate any change in a way that’s positive and productive for you, coworkers, customers and the organization.
eLearning - Signature Personal Performance Change, Communication, Conflict Resolution, Interpersonal Skills, Effective Leadership, Onboarding, Professionalism Intermediate 45 Minutes
The Courage to Coach™ for Retail (eLearning Signature)
The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance. The course will provide you with the skills necessary to directly address a common fear among managers—how to coach an employee when the employee doesn’t want to be coached.
eLearning - Signature Leadership Coaching & Mentoring, Change, Communication, Conflict Resolution, Management, Professionalism Foundational 30-40 Minutes
TrainingBriefs® The Tough Conversation
When differences get in the way of peer-to-peer relationships at work, everyone loses. The challenge is that we sometimes expect people to see things the same way we do. And when they don't, we get frustrated, we get angry, or we just get fed up and walk away.
eLearning - TrainingBriefs® Personal Performance Communication & Influencing, Conflict Resolution, Problem Resolution Foundational 8 Minutes
TrainingBriefs® Discussing a Low Raise
Whoever said that managing others was easy? For instance, an employee complains to you that their raise was less than expected. You need to take time to address the issue. How do you work with an employee who is dealing with anger because of a lower-than-expected pay raise?
eLearning - TrainingBriefs® Leadership Management, Conflict Resolution, Successfully Leading Others, Problem Resolution Intermediate 8 Minutes
TrainingBriefs® Low Raise
You have an employee who complains to you that their raise was less than expected. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
eLearning - TrainingBriefs® Leadership Management, Conflict Resolution, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 8 Minutes
Anger at a Lower-Than-Expected Raise (Managing Essentials™ Series)
New Just-In-Time Performance Management Tool! You have an employee complains to you that their raise was less than expected. What do you do? There are four steps you can take to help the situation.
Interactive Tools Leadership Management, Conflict Resolution, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 15 Minutes
TrainingBriefs® Setting Your Team Up for Success
Hitting on all cylinders... you've heard that term before. But, even the most talented teams don’t start out as high performing. There are several steps you can take as a manager to set your team up for success and create a work environment that values teamwork and collaboration over grandstanding and competition.
eLearning - TrainingBriefs® Leadership, Personal Performance Teamwork, Conflict Resolution, Effective Leadership, Successfully Leading Others, Learning Reinforcement Foundational 7 Minutes
Dealing with the Difficult Employee
Explore behaviors often defined as "difficult" and the causes of those behaviors. Examine ways to lead through those difficult behaviors. Understand how these behaviors tie to performance management.
eLearning - Advantage Leadership Interpersonal Skills, Communication, Conflict Resolution, Interpersonal Skills, Effective Leadership, Successfully Leading Others, Problem Resolution, Teamwork Intermediate 40 minutes
Let's T.A.L.K.™ Navigating the Difficult Discussions (eLearning)
Designed specifically to assist managers and supervisors in dealing with tough workplace situations, this interactive course provides five difficult scenarios that managers often face when dealing with employees and each scenario utilizes an easy-to-use, four-step process for working through the employee situation.
eLearning - Signature Leadership Assessing Performance, Communication, Conflict Resolution, Interpersonal Skills, Effective Leadership, Management Intermediate 35 Minutes
Training Briefs® Harmful Gossip
Maintaining a respectful workplace is critical to your organization’s success. How do you work with an employee who gossips and spreads rumors which have been detrimental to some working relationships?
eLearning - TrainingBriefs® Leadership Management, Conflict Resolution, Successfully Leading Others, Problem Resolution, Respect / Respectfulness Intermediate 8 Minutes
M.E.E.T. Zero Tolerance™: Enforcing Zero Tolerance with Fairness and Respect (eLearning Course)
Enforce zero-tolerance policies with fairness and respect. Although most zero-tolerance policies seem pretty clear, when the human dynamic is added to the equation, the solution may no longer be so clear cut. This makes the manager’s job of enforcing the policy much more challenging. This course is designed to show how to enforce zero-tolerance situations at work while maintaining fairness, equity and respect for all employees.
eLearning - Signature Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Communication & Influencing, Conflict Resolution, Culture Commitment, Harassment Prevention, Effective Leadership, Professionalism Intermediate 30 - 40 minutes
The Oh Series™ Ethics & Transparency (eLearning)
Price fixing. Bid rotation. Bribery. When we’re faced with a decision that involves right and wrong choices, sometimes it's tough to figure out what's the best decision in a given situation. In this program, we're going to look at some examples of ethical situations that can make a person say “OH?...”
eLearning - Signature Ethics & Compliance, Personal Performance Ethics & Integrity, Collaboration, Compliance, Conflict Resolution, Problem Resolution, Professionalism Foundational 35 Minutes
The Oh Series™ Everyday Ethics (The Complete Series eLearning)
The complete Oh Series situations in one course! When we’re faced with a decision that involves right and wrong choices at home or at work, sometimes it's hard to figure out what's the best decision in a given situation. This complete course covers 12 tricky ethical situations that make you go... "OH?!?"
eLearning - Signature Ethics & Compliance Ethics & Integrity, Collaboration, Compliance, Conflict Resolution, Problem Resolution Foundational 45 Minutes
Got Performance?® The Work-Life Balance Conundrum (for Employees)™
Work-life balance is something all of us want but very few of us seem to achieve. The perfect balance between work and life varies for each person and it changes depending upon our life circumstances. In this eLearning course, you will learn proven techniques that will help you address the work-life conundrum.
eLearning - LearningBytes® Personal Performance Inclusion / Equity / Belonging, Communication, Conflict Resolution, Interpersonal Skills, Professionalism Foundational 12 Minutes
ATTITUDE!™ Resolving Difficult Situations in the Workplace for Healthcare (eLearning)
Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor, or even a patient to feel the negative effects from someone with a bad attitude. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.
eLearning - Signature Leadership, Personal Performance Collaboration, Communication, Conflict Resolution, Emotional Intelligence, Interpersonal Skills, Effective Leadership Foundational 40 Minutes