Search eLearning Library for: Professionalism
Signature 116 courses
TrainingBriefs® 393 courses
LearningBytes® 133 courses
Advantage 32 courses
Advantage Plus 6 courses
Safety Classics 105 courses
SafetyBytes® 221 courses
Interactive Tools 31 courses
TrainingBriefs® Civility Matters
New Micro-Learning! In today's fast-paced world, a quick social media post can lead to hurt feelings and lots of lost jobs (maybe even a lawsuit or two). Uncivil actions disrupt the workplace! Why don't we think before we hit the enter button? What happened to the Golden Rule? What has desensitized us to the point we feel we can say or do anything... and without consequence?
eLearning - TrainingBriefs® Ethics & Compliance, Personal Performance Workplace Civility, Communication, Learning Reinforcement, Professionalism Foundational 6 Minutes
TrainingBriefs® Narrowing Your Presentation Focus
When we narrow the focus of our presentation, we help avoid confusion. We quickly drill down to communicate in a way that helps everyone clearly understand our message. In this module, you'll learn about the importance of starting out wide to provide background and context and then quickly funneling down to specifics.
eLearning - TrainingBriefs® Personal Performance Communication, Professionalism Foundational 5 Minutes
TrainingBriefs® Preparing Your Presentation
New Micro-Learning! We all know that to be successful at whatever we do, we must prepare for the task. In this module, you'll learn what preparation really means when it comes to inspiring, informing, and influencing people.
eLearning - TrainingBriefs® Personal Performance Communication, Professionalism Foundational 6 Minutes
TrainingBriefs® Sensitive Performance Appraisals
New Micro-Learning! Navigating through a performance appraisal that addresses sensitive issues is one of the most difficult management responsibilities. It requires tact and compassion. But it’s also required to make the organization’s expectations clear, and to put an under-performing employee on the right track.
eLearning - TrainingBriefs® Personal Performance Effective Leadership, Communication, Successfully Leading Others, Management, Professionalism Foundational 6 Minutes
TrainingBriefs® Zero Tolerance for Practical Jokes
New Micro-Learning! Have you ever played a practical joke on a co-worker? What about telling an “inside joke” in front of an unsuspecting new employee? It’s all just innocent fun, isn’t it? Not necessarily – it depends on if it crosses the line into malicious teasing or even hazing another employee – all behaviors that are unprofessional are inappropriate in the workplace.
eLearning - TrainingBriefs® Ethics & Compliance, Leadership Harassment Prevention, Abusive Conduct / Bullying, Effective Leadership, Management, Professionalism Foundational 5 Minutes
I Wish My Manager Would Just...™ (eLearning)
25,000 employees can't be wrong…when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this course helps managers and supervisors consider the impact—positive and negative—that their management styles have on employees. It's a refreshing and honest look at the relationship between employees and managers.
eLearning - Signature Leadership Effective Leadership, Change, Communication, Professionalism Foundational 20 minutes
Win the S.A.L.E.™ Coaching for Sales Success
Coaching is essential to the success of any employee... but when it comes to a sales person, coaching makes a profound impact on performance, attitude and service! This program helps sales managers quickly recognize and respond to common challenges/issues they face by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales teams and staff.
eLearning - Signature Personal Performance Sales & Service, Coaching & Mentoring, Communication, Professionalism Intermediate 30 Minutes
Win the S.A.L.E.™ Supporting the Sale
Sales support is essential to keeping the sales funnel and process moving. This program contains time-tested and optimized training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom. Note: This program (and materials) is designed for sales service and support team embers and professionals.
eLearning - Signature Personal Performance Sales & Service, Communication, Professionalism, Sales Intermediate 30 Minutes
Be S.A.F.E. (Not Sorry)™: Preventing Violence in the Workplace (eLearning Signature)
Promote a safe work environment and prevent workplace violence. Using dramatic examples taken from real life situations, this course provides specific instructions for everyone in your organization about how to make your workplace S.A.F.E. It demonstrates practical—and even necessary—tools to help keep your company safe in today’s hectic and pressure-filled world.
eLearning - Signature Ethics & Compliance Compliance, Communication, Harassment Prevention, Effective Leadership, Professionalism Foundational 30 - 45 minutes
Improving Personal Productivity: How to Accomplish More with Less Stress
This powerful, interactive eLearning course gives you easy-to-use tools you need to begin improving your personal productivity - including how to avoid time wasters!
eLearning - Signature Personal Performance Personal Improvement, Communication, Professionalism Foundational 30 Minutes
Legal Briefs™ Discipline & Termination: Improving Performance & Reducing Liability (eLearning)
Discipline and termination are critical business issues managers deal with regularly, though not always effectively. Through plain-speak language and practical examples, this course demonstrates protocol and procedures to follow for legal compliance and successful decision making.
eLearning - Signature Ethics & Compliance, Leadership Management, Compliance, Professionalism Intermediate 40 Minutes
Legal Briefs™ Workplace Privacy: Does It Really Exist? (eLearning Program)
Workplace privacy issues can be tricky—in large part due to expectations on the part of employees of having the same rights to privacy at work as they do at home. From things such as appropriate handling of employee records and information to the need of the company to track the use of technology, privacy definitions and expectations can raise many questions for which managers need to have the answers.
eLearning - Signature Ethics & Compliance, Leadership Management, Communication, Professionalism, Workplace Privacy Intermediate 30 Minutes
Whale Done!™ in Action (eLearning Signature)
Transform your organization with the power of positive relationships
eLearning - Signature Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Foundational 30 - 45 minutes
Whale Done!™ The Power of Positive Relationships (eLearning Program)
Transform your organization with the power of positive relationships - based on the highly popular and best-selling book by Ken Blanchard. Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, this program offers a compelling message and memorable workshop activities that will have an immediate and positive impact on your workplace.
eLearning - Signature Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Foundational 35 minutes
Win the S.A.L.E.™ One Step at a Time
This program is especially relevant for participants who are new to sales or have limited sales experience. Buyers in organizations today are highly sophisticated. They prefer to collaborate with salespeople who are equally sophisticated and professional. They expect sales professionals to be knowledgeable, skilled and trusted advisors, providing solutions for the needs of their organizations. A goal for sales professionals, therefore, is to surpass the competition. This workshop helps sales professionals reach that goal by providing a basic formula to build rapport and manage the sales process with prospects and customers.
eLearning - Signature Personal Performance Sales & Service, Professionalism, Sales & Service, Selling Foundational 40 Minutes
TrainingBriefs® Asking Someone to Lie
New Micro-Learning! In general, people lie so they can tip the balance toward things going their way. They rationalize the lie. This rationalization is like poison to work relationships and the ultimate success of a business. The antidote is to STOP. Search your motivations. Think about the implications. Open yourself up to other options and Preserve your integrity.
eLearning - TrainingBriefs® Ethics & Compliance Management, Compliance, Effective Leadership, Professionalism Foundational 6 Minutes
TrainingBriefs® Behaviors to Improve Customer Service
New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.
eLearning - TrainingBriefs® Personal Performance Customer Service, Interpersonal Skills, Learning Reinforcement, Professionalism, Sales & Service Foundational 5 Minutes
TrainingBriefs® Being Transparent
The value of honesty in business has obvious and subtle implications. Unfortunately, there are times when individuals are asked to be less than totally honest in order to paint a brighter financial picture. In this course, you’ll observe two coworkers discussing an upcoming presentation to the board of directors. The boss is pressuring his subordinate to paint a picture that is brighter than it actually is.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 5 Minutes
TrainingBriefs® Coaching Basics
New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process. You need to engage your employee in recognizing and solving the current problem. And, you need to help develop his or hers own problem-solving capabilities.
eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Effective Leadership, Professionalism Foundational 5 Minutes
TrainingBriefs® Coaching the High Performer
New Micro-Learning! Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.
eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Learning Reinforcement, Professionalism Foundational 5 Minutes