Search eLearning Library for: Communication

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the Training Content Library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Signature 116 courses

TrainingBriefs® 393 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

M.E.E.T. on Common Ground™: Speaking Up for Respect in the Workplace (eLearning Course)

Promote personal responsibility for creating respectful work environments. Create a workplace where people want to come and stay. This objective is the foundation for many organizational initiatives. It seems simple enough, but in reality, it can be difficult to achieve. The reason is it requires more than the issuance of a policy, program, set of regulations or laws.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - Signature Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Cultural Competency & Sensitivity, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Micro-Inequities/Micro-Aggressions, Personal Improvement, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias Course Level: Foundational Seat Time: 30 - 45 minutes

Managing Generations: M.E.E.T. for Respect in the Workplace™ (eLearning Signature)

With four generations now active in the workforce, leaders are faced with managing an array of misunderstandings, frustrations and conflicts that can put pressure on productivity. To be effective, leaders need a better grasp of how generational differences impact working relationships and how to manage appropriately for results.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Generational Challenges, Interpersonal Skills, Management, Micro-Inequities/Micro-Aggressions, Professionalism, Unconscious / Hidden Bias Course Level: Intermediate Seat Time: 30 - 45 minutes

Sexual Harassment? You Decide.™ Real Situations for Discussion (eLearning)

Updated! This eLearning course provides a solid foundation for understanding sexual harassment - through realistic scenarios and an informative narrator. Use it to supplement annual refresher sexual harassment-prevention training requirements.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Abusive Conduct / Bullying, Communication, Compliance, Interpersonal Skills, Professionalism Course Level: Intermediate Seat Time: 45 Minutes

Without Regard… (For Managers)

Without Regard… is designed to be a brief but effective overview of workplace discrimination for managers & supervisors - and is now in our eLearning Signature format! To avoid the high cost of workplace discrimination, organizations and their employees must know what is and isn’t discrimination, as well as what actions to take if discrimination occurs.

Topic: Discrimination Learning Path: Ethics & Compliance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness Course Level: Intermediate Seat Time: 50 Minutes

A.C.T. with Integrity™ Real Situations for Discussion (eLearning Course)

Equip employees to make the right choices in tough ethical situations. This updated eLearning course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day. It provides a clear, easy-to-use model that will help them think things through to arrive at the most appropriate choice of action to take, ensuring the integrity of your organization.

Topic: Ethics & Integrity Learning Path: Ethics & Compliance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Effective Leadership, Professionalism Course Level: Foundational Seat Time: 40 Minutes

Let's T.A.L.K.™ Navigating the Difficult Discussions (eLearning)

Designed specifically to assist managers and supervisors in dealing with tough workplace situations, this interactive course provides five difficult scenarios that managers often face when dealing with employees and each scenario utilizes an easy-to-use, four-step process for working through the employee situation.

Topic: Assessing Performance Learning Path: Leadership Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Conflict Resolution, Interpersonal Skills, Effective Leadership, Management Course Level: Intermediate Seat Time: 35 Minutes

Preventing Retaliation in the Workplace: Recognize. Respond. Resolve.™ (All Employees)

All employees are responsible for ensuring that they do not behave in a retaliatory manner. This updated course helps employees identify and report retaliatory behaviors may be observed.

Topic: Compliance Learning Path: Ethics & Compliance Type: eLearning - Signature Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Harassment Prevention, Professionalism Course Level: Foundational Seat Time: 40 minutes

Exceeding Internal Customer Expectations

“Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 30 Minutes

Legal Briefs™ Family and Medical Leave Act

The Family and Medical Leave Act (FMLA) provides employees with health problems and family challenges the opportunity to deal with those issues without having to worry about the impact on their careers. Managers and organizations need to be aware of the purpose and benefits of the FMLA and make sure they are correctly communicating and interpreting the law to employees.

Topic: Compliance Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Signature Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Effective Leadership, Management, New Supervisor Course Level: Intermediate Seat Time: 35 Minutes

Preventing Retaliation in the Workplace: Recognize. Respond. Resolve.™ (Manager Version)

Reduce the risk of costly claims by preventing workplace retaliation! This updated course helps inform managers on what retaliation is and why it is important for your organization to put practices in place to avoid this costly complaint.

Topic: Compliance Learning Path: Ethics & Compliance Type: eLearning - Signature Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Communication, Harassment Prevention, Management, Professionalism Course Level: Intermediate Seat Time: 45 Minutes

TrainingBriefs® Bad Attitude

One of the most frustrating issues a manager can face is with an employee who has an "I don't care" attitude. Bad attitudes can bring the entire organization to a grinding halt. But how do you address an employee with a less than stellar workplace attitude. This course will give you a step-by-step process for addressing this workplace issue.

Topic: Successfully Leading Others Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Problem Resolution, Professionalism Course Level: Intermediate Seat Time: 9 Minutes

TrainingBriefs® Be More Assertive

Your employees are being paid to do the best job possible. When you have an employee who is not performing up to his or hers potential, it jeopardizes their success and the success of the team. How do you work with an employee who needs to be more assertive in recognizing needs, taking action, speaking up, and contributing ideas.

Topic: Successfully Leading Others Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Happy Holidays

New Micro-Learning! When the holiday season comes around, many people - by default - wish others a "Merry Christmas." But for people who don’t celebrate Christmas, this can feel disrespectful... and even rude. As we are seeking to create a respectful and inclusive workplace culture for everyone, part of that means recognizing that people celebrate different religions and come from different cultures and backgrounds.

Topic: Diversity Dynamics Learning Path: Diversity, Equity, Inclusion & Belonging Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Inclusion / Equity / Belonging, Respect / Respectfulness Course Level: Foundational Seat Time: 5 Minutes

TrainingBriefs® I’m Not Gonna Work Extra Hours

We all have a lot of things to get done during the day. As a manager or supervisor, you are charged with delegating those tasks to your team throughout the day. But you have an employee who won’t stay after hours or come in early when it’s needed. The position requires this kind of flexibility. What do you do?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Successfully Leading Others, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Leading in Unprecedented Times

New Micro-Learning! Unpredictable times call for unprecedented leadership. During times of intense fluidity, employees, team members and associates are all looking for their leaders to set the tone. They need to feel inspired and motivated to navigate the unknown. They need to know their leaders have their backs and are ready for what's next! Most importantly, they need to trust that their leaders are beside them - every step of the way.

Topic: Effective Leadership Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Professionalism, Respect / Respectfulness Course Level: Foundational Seat Time: 6 Minutes

TrainingBriefs® Religious Discrimination

Creating a respectful and inclusive workplace is vital to the success of our organization. Religious discrimination is illegal. All claims of religious discrimination must be taken seriously and properly addressed to ensure that this does not happen in the workplace. But let’s say an employee comes to you and complains that they’ve been discriminated against because of their religion. What do you do?

Topic: Management Learning Paths: Diversity, Equity, Inclusion & Belonging, Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Discrimination, Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Tackling Conflict Between Employees

A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, how do you work with employees to resolve team conflict?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Conflict Resolution, Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Termination Due to Downsizing

We all dread it. It's one of the toughest responsibilities of a manager/leader. You must terminate an employee because your organization is downsizing. How well you do depends a lot on your preparation. So… what do you do?

Topic: Effective Leadership Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management, Professionalism Course Level: Intermediate Seat Time: 8 Minutes

TrainingBriefs® Termination Due to Poor Performance

Performance-based terminations should never come as a surprise to your employees. Despite all your efforts, you still may not see the type or quality of improvement needed, and the only option left is to sever the relationship. However, by now, you should have clearly documented what you did to help the under-performing employee improve. What's the next step?

Topic: Successfully Leading Others Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Management Course Level: Intermediate Seat Time: 7 Minutes

TrainingBriefs® Unacceptable Mistakes

There are times, when employees don’t perform their jobs up to our expectations for a variety of reasons. It’s your job, as a manager or supervisor, to communicate and reinforce those expectations and find appropriate solutions, when those expectations are not met. You have discovered an employee who makes an unacceptable number of mistakes. What do you do?

Topic: Management Learning Path: Leadership Type: eLearning - TrainingBriefs® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Successfully Leading Others, Problem Resolution Course Level: Intermediate Seat Time: 8 Minutes