Search eLearning Library for: Communication

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the Training Content Library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Signature 116 courses

TrainingBriefs® 393 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

Got Sales?™ Handling Objections

Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.

eLearning - LearningBytes® Personal Performance Sales & Service, Interpersonal Skills, Sales, Selling Foundational 25 Minutes

Got Sales?™ Opportunity Generation

Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.

eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 20 Minutes

M.E.E.T. on Common Ground™: An Advantage eLearning Course

This highly interactive eLearning program helps counteract the shame, blame and stereotyping that create toxic environments and undermine productivity. Using the M.E.E.T. approach, employees learn to recognize, respond to and resolve situations that stem from differences.

eLearning - Advantage Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Cultural Competency & Sensitivity, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Onboarding, Professionalism, Respect / Respectfulness Advanced 45 minutes

Hazard Communication: Health Hazards™ (Safety eLearning)

In this eLearning course, you will learn to identify the sources of hazard information. Health hazard concepts, health effect terms, and control measures.

eLearning - Safety Classics Workplace Safety Communicating Safety, Workplace Safety & Awareness Foundational 15 Minutes

Hazard Communication: Physical Hazards™ (Safety eLearning)

In this eLearning course, you will learn about identifying sources of information, common hazard terms, classes of physical hazards, and the protective measures you can take.

eLearning - Safety Classics Workplace Safety Handling Hazardous Materials, Safety Orientation, Workplace Safety & Awareness Foundational 15 Minutes

Hazard Communication: Refresher Training™ (Safety eLearning)

In this eLearning course, you will learn about the information contained on container labels and a (Material) Safety Data Sheet.

eLearning - Safety Classics Workplace Safety Communicating Safety, Chemical Safety, Workplace Safety & Awareness Intermediate 15 Minutes

Labels and Other Forms of Warning™ (Safety eLearning)

In this eLearning course, you will learn to identify the requirements for container labeling, the types of labeling information, and the types of hazard warning systems.

eLearning - Safety Classics Workplace Safety Communicating Safety, Workplace Safety & Awareness Foundational 13 Minutes

Sounding the Alarm™ (Safety eLearning)

In this eLearning course, you will learn about identifying the characteristics of hazardous materials, containers and labeling of hazardous material, the health risk of hazardous material, and the role of first responders.

eLearning - Safety Classics Workplace Safety Chemical Safety, Communicating Safety, Workplace Safety & Awareness Foundational 15 Minutes

Peer Today, Boss Tomorrow™ Action Steps for Success (eLearning Program)

Help newly promoted managers, supervisors and leaders navigate their changing roles and have immediate impact! Watch as Lindsey, a newly promoted manager, surfs the web looking for tips and insights about making a successful transition from peer to boss. This interactive eLearning course provides key strategies, activities and practical suggestions that make this program an excellent choice for organizations that promote from within or need to train new managers & supervisors.

eLearning - Signature Leadership Management, Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Onboarding, Professionalism Foundational 40 Minutes

Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work (eLearning Program)

This program is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it. There is also a manager eLearning course available.

eLearning - Signature Ethics & Compliance Harassment Prevention, Communication, Ethics & Integrity, Harassment Prevention, Management, Professionalism Foundational 40 Minutes

WorkSmarts™: How to Get Along, Get Noticed and Get Ahead (eLearning Signature)

Success isn’t just about the job you do—it’s also about how you do it. Communicating effectively, working well with others, staying positive and flexible in the face of change —these are essentials for helping new employees become productive as quickly as possible.

eLearning - Signature Personal Performance Professionalism, Communication, Interpersonal Skills, Effective Leadership Foundational 35 Minutes

TrainingBriefs® The Post-Pandemic Workplace

New Micro-Learning! Returning to the office raises a lot of questions. It’s everyone’s job to make sure we create a workplace that is safe and respectful! During these trying times, communication will go a long way towards reducing fear and unfounded rumor/gossip. As we progress, you might see new changes. New policies. New procedures implemented within our workplace.

eLearning - TrainingBriefs® Personal Performance, Workplace Safety Communication, Onboarding, Professionalism, Reducing Stress (Work & Life) Foundational 8 Minutes

ATTITUDE!™ Resolving Difficult Situations in the Workplace (eLearning Signature)

Unless you're a psychologist, no one really likes to deal with a difficult attitude... If we're really truthful, most of us would rather walk on hot coals before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This interactive course helps by providing a 5-step process to tackling difficult situations.

eLearning - Signature Leadership, Personal Performance Collaboration, Communication, Emotional Intelligence, Interpersonal Skills, Effective Leadership Foundational 40 Minutes

ATTITUDE!™ Resolving Difficult Situations in the Workplace for Healthcare (eLearning)

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor, or even a patient to feel the negative effects from someone with a bad attitude. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

eLearning - Signature Leadership, Personal Performance Collaboration, Communication, Conflict Resolution, Emotional Intelligence, Interpersonal Skills, Effective Leadership Foundational 40 Minutes

Life IS a Series of Presentations™: Inspire, Inform & Influence. (eLearning Course)

The process of transmitting information from one mind to the minds of others is a very complex process. This course simplifies the process through the P.O.I.N.T. model. The model prescribes a series of steps to follow that enable participants to inspire, inform and influence others confidently and persuasively.

eLearning - Signature Personal Performance Communication, Communication & Influencing, Interpersonal Skills, Professionalism Foundational 40 Minutes

Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work - for Managers

This program for managers is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.

eLearning - Signature Ethics & Compliance Harassment Prevention, Communication, Ethics & Integrity, Harassment Prevention, Management, Professionalism Intermediate 45 Minutes

TrainingBriefs® Communicating with Difficult Employees

New Micro-Learning! In conversations with employees that may be somewhat challenging, it’s important for you to have some strong communication skills. Asking good questions is one such skill. Communicating with an employee who may be defensive requires you to model an open, questioning stance - we can call it the learning stance.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Interpersonal Skills Foundational 5 Minutes

TrainingBriefs® Intercultural Dynamics in Business

In America, individual rights are often valued over the rights of society, but what many Westerners do not realize is that more than two thirds of the world’s population comes from cultures that value collective rights over the rights of an individual.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Personal Performance Cultural Competency & Sensitivity, Communication, Interpersonal Skills Foundational 7 Minutes

Smart Leadership: Tackling Poor Performance™ (eLearning Signature)

As a leader, you’ve definitely dealt with someone who has a bad attitude! Attitudes can cause some of the most challenging situations in just about any relationship. Just being around someone who complains, whines or simply doesn’t say anything can cause you to feel frustrated, angry, or even helpless. The good news is there is a process for tackling this poor performance!

eLearning - Signature Leadership, Personal Performance Successfully Leading Others, Collaboration, Communication, Emotional Intelligence, Interpersonal Skills Foundational 35 Minutes

SafetyBytes® - An Overview of Signs, Tags and Labels

Safety communication is of the utmost importance. And that's where signs, labels and tags com into play. This SafetyBytes® module demonstrates how signs, tags and labels communicate danger within our workplace.

eLearning - SafetyBytes® Workplace Safety Communicating Safety, Safety Orientation, Workplace Safety & Awareness Foundational 5 Minutes