eLearning Library

Our interactive eLearning courses are designed to meet the growing training needs of your organization and your employees. Whether you have 100 or 100,000 employees, we have a learning solution for you. eLearning courses are licensed separately from the Training Content Library.

Course pricing is based on the total number of learners for the chosen license period (1-3 years). There are volume as well as multi-year discounts available. Library licensees receive a discount on any eLearning course licensed. Please contact us for more information.

 
Course Families Include:

Signature 116 courses

TrainingBriefs® 392 courses

LearningBytes® 133 courses

Advantage 32 courses

Advantage Plus 6 courses

Safety Classics 105 courses

SafetyBytes® 221 courses

TrainingBriefs® Avoiding Bias in Hiring

New Micro-Learning! Making assumptions about others is a natural way of interacting with each other. But, assumptions can have a negative effect when it comes to hiring. In this course, we will explore how unconscious bias, or assumptions can prevent you from finding top talent for the roles you are trying to fill.

eLearning - TrainingBriefs® Ethics & Compliance Unconscious / Hidden Bias, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Avoiding Discipline

New Micro-Learning! Although it can be uncomfortable or even unpleasant at times, you have a responsibility to take corrective or disciplinary action when the situation warrants it. In this course, we will examine the issue of avoiding discipline.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Effective Leadership, Management Intermediate 5 Minutes

TrainingBriefs® Avoiding Reverse Discrimination in Hiring

New Micro-Learning! On paper, recruiting a new employee might appear to be a simple process. In reality, it’s an extremely complex process, and in every step of the way you need to be aware of certain legal implications. There are five common pitfalls in the recruiting and hiring process that you need to be mindful of; describing the job, dealing with protected groups, avoiding illegal questions, conducting legal reference check, and avoiding reverse discrimination. In this module, we will explore the topic of avoiding reverse discrimination.

eLearning - TrainingBriefs® Ethics & Compliance Hiring & Recruiting, Management Intermediate 5 Minutes

TrainingBriefs® Behavior-Based Interviewing – Following a Lead

New Micro-Learning! This course lays out an interviewing strategy best used when you want to clarify or expand something a candidate says or implies by his or her body language. This strategy involves asking follow-up questions based on verbal and non-verbal clues and often requires you to share an observation first.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Foundational 5 Minutes

TrainingBriefs® Behavior-Based Interviewing – Probing for Current Work Examples

New Micro-Learning! When it comes to interviewing, clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. The Probing for Current Work Examples strategy is best used when a candidate provides an answer involving an event, which took place many years ago. Because the candidate’s skills may have changed significantly since that time, it makes sense to ask for a more current example.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Foundational 5 Minutes

TrainingBriefs® Behavior-Based Interviewing – Seeking Contrary Evidence

New Micro-Learning! Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. Then, you have to ask job-related probes to get the whole picture of the candidate’s skills. In this course, you'll explore the topic of seeking contrary evidence.

eLearning - TrainingBriefs® Leadership, Personal Performance Effective (& Legal) Interviewing, Hiring & Recruiting, Management Foundational 5 Minutes

TrainingBriefs® Behavior-Based Interviewing – Target of the Question

New Micro-Learning! A behavior-based interview uses a structured interview that organizes questions under job skills, or competencies. Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. In this course, we'll explore the topic of returning to the target of the question.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Effective Leadership Foundational 6 Minutes

TrainingBriefs® Behaviors to Improve Customer Service

New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

eLearning - TrainingBriefs® Personal Performance Customer Service, Interpersonal Skills, Learning Reinforcement, Professionalism, Sales & Service Foundational 5 Minutes

TrainingBriefs® Behind the Times

New Micro-Learning! Harassment and/or discrimination in the workplace is a very serious issue. This course takes a quick look at the potential consequences of making comments about an employee’s work habits that could possibly be construed as age bias or discrimination.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Discrimination Foundational 5 Minutes

TrainingBriefs® Being Cooperative and Respectful

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course you'll learn about three ways you can be cooperative and respectful in the workplace; building relationships, sharing the credit and keeping your manager informed.

eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills Foundational 5 Minutes

TrainingBriefs® Being Positive and Proactive

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. The course takes a look at the concept of being positive and proactive in all that you do.

eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills Foundational 6 Minutes

TrainingBriefs® Being Transparent

The value of honesty in business has obvious and subtle implications. Unfortunately, there are times when individuals are asked to be less than totally honest in order to paint a brighter financial picture. In this course, you’ll observe two coworkers discussing an upcoming presentation to the board of directors. The boss is pressuring his subordinate to paint a picture that is brighter than it actually is.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 5 Minutes

TrainingBriefs® Beware of Personal Opinions

New Micro-Learning! In the workplace, we need to understand how controversial issues outside of the organization can affect internal working relationships and productivity when we start voicing our personal opinions in the midst of a culturally diverse workforce.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Management Foundational 5 Minutes

TrainingBriefs® Building Trust

New Micro-Learning! To build relationships you have to start by building trust. And that doesn't just happen... you have to work on it. You need to show your people that they can trust you and depend on you. If your employees see you right there with them, doing the job with them and working with them in a way that builds that trusting bond, they're going to trust you.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Effective Leadership, Learning Reinforcement, Management Foundational 5 Minutes

TrainingBriefs® Change Resiliency

New Micro-Learning! The basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Then… something happens that brings it to our attention. Other times, change seems jarring. It creates what feels like a huge obstacle falling into our life and way of doing things.

eLearning - TrainingBriefs® Personal Performance Change, Communication, Interpersonal Skills, Learning Reinforcement Foundational 7 Minutes

TrainingBriefs® Change? No Thanks!

Confronting someone who isn't flexible can feel exasperating. That's why it is so important to recover and go on; regain a positive attitude, and then find ways to keep things moving. One of the best ways to do this is to follow through on your commitment to help others improve their attitude. Encourage them even when we see the slightest change for the better. A little encouragement can go a long way!

eLearning - TrainingBriefs® Personal Performance Change, Interpersonal Skills, Effective Leadership, Management Foundational 6 Minutes

TrainingBriefs® Cheating the System

New Micro-Learning! Most of the ethical misconduct in an organization is the small bad choices that employees make day to day. Breaking simple policies or taking advantage of privileges and benefits (like PTO) may not seem like serious ethical misconduct – but these infractions are a reflection of what kind of employee you are or could become. Small bad choices may lead to bigger bad choices.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance Foundational 5 Minutes

TrainingBriefs® Coaching Basics

New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process. You need to engage your employee in recognizing and solving the current problem. And, you need to help develop his or hers own problem-solving capabilities.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Effective Leadership, Professionalism Foundational 5 Minutes

TrainingBriefs® Coaching Overview

New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Learning Reinforcement Intermediate 5 Minutes

TrainingBriefs® Coaching the High Performer

New Micro-Learning! Coaching a high-performing employee is one of the most enjoyable aspects of being a leader. But, it requires sensitivity or it can become like walking the razors edge between encouraging them to do more and pushing them too far.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Interpersonal Skills, Learning Reinforcement, Professionalism Foundational 5 Minutes

TrainingBriefs® Combine Your Strengths

New Micro-Learning! Extraordinary leaders understand that it's the combination of strengths that produces exponential results. It is these results that result in extraordinary leadership. This course takes a look at easy-to-understand steps to maximizing your leadership skills.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Successfully Leading Others, Management Intermediate 6 Minutes

TrainingBriefs® Communicating & Listening

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course, we’ll explore the power of effectively communicating and listening.

eLearning - TrainingBriefs® Personal Performance Communication & Influencing, Communication, Interpersonal Skills Foundational 6 minutes

TrainingBriefs® Competing Customer Service Priorities

It can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

eLearning - TrainingBriefs® Personal Performance Customer Service, Learning Reinforcement, Sales & Service Foundational 5 Minutes

TrainingBriefs® Compromising Your Standards

New Micro-Learning! When it comes to using inaccurate information to meet a deadline - even if it doesn't seem to impact or affect the outcome of a situation - it is a very slippery slope. Sometimes there is information that should not be kept confidential.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance Foundational 5 Minutes

TrainingBriefs® Conducting Legal Reference Checks

New Micro-Learning! Every day, organizations come under fire for hiring people with a past the company should, and could have, been aware of. Studies show that over 30 percent of all résumés contain fabrications. So checking out references and doing thorough background research on a candidate is becoming more and more important.

eLearning - TrainingBriefs® Ethics & Compliance Hiring & Recruiting, Compliance, Management Foundational 7 Minutes

TrainingBriefs® Conflict… Can’t You Just Deal with It?

New Micro-Learning! When it comes to conquering conflict, sometimes you have to get out of your comfort zone when confronting an employee about their behavior. Using a “Flight” response to get away or avoid a situation may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.

eLearning - TrainingBriefs® Leadership, Personal Performance Conflict Resolution, Interpersonal Skills, Effective Leadership, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Consequences of Exclusive Behavior

New Micro-Learning! When employees feel left out, it impacts everyone in the workplace. Employees fail to work together, they miss work more frequently, and they eventually may choose to find employment elsewhere.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Learning Reinforcement, Professionalism, Respect / Respectfulness Intermediate 5 Minutes

TrainingBriefs® Coworkers Are Customers, Too!

When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.

eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Learning Reinforcement, Professionalism Foundational 5 Minutes

TrainingBriefs® Creating a Positive Customer Experience

New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

eLearning - TrainingBriefs® Personal Performance Customer Service, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Cultural Competence & Communication

New Micro-Learning! Diversity is reality. Because social and economic change is coming faster and faster, organizations are understanding the need for cultural competence. We're realizing that if we don't improve our skills we're asking for organizational and cultural gridlock. Creating an inclusive team environment that values diversity helps you achieve our organization’s bottom line.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness Foundational 7 Minutes

TrainingBriefs® Cultural Considerations in Business

New Micro-Learning! In the business world, communication is imperative for the successful execution of daily operations. Understanding cultural differences and overcoming language barriers are considerations you should have when dealing with people of various cultures.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Personal Performance Cultural Competency & Sensitivity, Communication, Interpersonal Skills, Professionalism Foundational 5 Minutes

TrainingBriefs® Difficult Performance Appraisals

The performance appraisal is one action tool that helps facilitate communication. It helps establish goals, it allows you to exchange feedback, and it is an excellent opportunity to revisit position expectations. Knowing how to navigate through a difficult performance appraisal is very beneficial in keeping “good” employees, identifying areas of opportunity, and redirecting employees who could improve in some areas such arriving late to work, missing deadlines, or displaying a negative attitude.

eLearning - TrainingBriefs® Leadership Assessing Performance, Communication, Professionalism Intermediate 5 Minutes

TrainingBriefs® Diffusing Customer Emotions

You're on the phone with a frustrated and (rightfully so) angry customer. They have had it and want to talk to a manager... what do you do? Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Professionalism, Sales & Service Foundational 5 Minutes

TrainingBriefs® Effective Interviewing: Ask Probing Questions

New Micro-Learning! Effective behavior-based interviewing is all about creating a process. Probing questions are the ones to ask when you need more specific information or more focused information. Always keep in mind that your probing questions need to be directly related to the technical and performance skills you previously identified in the interview.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Effective (& Legal) Interviewing, Management Intermediate 5 Minutes

TrainingBriefs® Effective Interviewing: Contrary Evidence

New Micro-Learning! When an interviewer begins to get a one-sided impression during a job interview, they tend to ask questions that will further confirm that impression. The reverse is also true. When an interviewer thinks a candidate has all the wrong skills or behaviors, they tend to ask questions that confirm the impression. To prevent these common interview issues, the interviewer needs to ask for contrary evidence.

eLearning - TrainingBriefs® Leadership Hiring & Recruiting, Effective Leadership, Professionalism Intermediate 5 Minutes

TrainingBriefs® Effective Interviewing: Controlling the Interview

New Micro-Learning! In order to properly evaluate a candidate for an open position, it is important that you maintain control of the job interview. Establishing and maintaining control requires, in addition to good questioning techniques, effective listening skills to know when to redirect the conversation. This is an important component of behavior-based interviewing.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Intermediate 5 Minutes

TrainingBriefs® Effective Interviewing: Open-Ended Questions

New Micro-Learning! Past behavior is the best indicator of future performance! This means asking focused questions that prompt the candidate to talk about past job experiences in very specific detail. Asking the right questions is your single best way to get the right kinds of information during the interview—the kinds of information that will lead you to the best hiring decision.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Management Intermediate 6 Minutes

TrainingBriefs® Effective Interviewing: Preparation is Key

New Micro-Learning! Hiring the right person the first time takes more than a gut feeling. It takes planning and preparation. The result? You will be able to interview and evaluate candidates in such a way that you get the information you need to identify the right person for the job.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Effective (& Legal) Interviewing, Management Foundational 5 Minutes

TrainingBriefs® Embracing Assistance

New Micro-Learning! Assistance is about making sure we've got what we need to do the job and it is not just a management function. If someone is dependent on you for something, or if you've got some knowledge that's going to help someone get his or her job done - you've got to offer assistance. And, if you need something, you need to ensure you ask for it.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 6 Minutes

TrainingBriefs® Embracing Feedback

New Micro-Learning! Diversity is a fact of life in today’s workplace. Which means we need to be able to recognize and respond to those similarities and differences and make better decisions based on those understandings. In this short course, we’ll explore the importance of providing accurate feedback to our direct reports - and being open their insights.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Management Foundational 7 Minutes

TrainingBriefs® Embracing Inclusion

New Micro-Learning! Inclusion is about recognizing and responding to the needs of all employees. It’s talking about co-workers in a supportive way, rather than criticizing them behind their backs. Most importantly, inclusion is about making sure work assignments and activities, including work-related social events, do not exclude or disadvantage anyone.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Successfully Leading Others, Management Foundational 6 Minutes

TrainingBriefs® Embracing Respect

Respect is about treating people the way they want to be treated. It means establishing and maintaining a work environment that is free of offensive practices and conditions. If disrespectful conduct and disparaging remarks come up, they are addressed quickly and effectively. Respect is also about speaking positively about the organization, even during times of crisis – focusing on why you originally came to work here and why you are staying.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Psychological Safety, Successfully Leading Others, Respect / Respectfulness Foundational 8 Minutes

TrainingBriefs® Engaging Your Employees

New Micro-Learning! Employee engagement is a workplace approach resulting in the right conditions for all members of an organization to give their best each day, commit to their organization’s goals and values and achieve motivation to contribute to organizational success - with an enhanced sense of their own well-being.

eLearning - TrainingBriefs® Leadership Motivation, Successfully Leading Others, Management, Team Builder or Retention Aid Foundational 5 Minutes

TrainingBriefs® Ethical Choices – Violating Procedures

New Micro-Learning! Some organizations have SOX or the Sarbanes-Oxley Act to consider when it comes to policy. All publicly traded companies are now required by law to set in place accounting internal controls – ones that measure the organization’s effectiveness. Policies, like getting three bids, is an example of the many kinds of internal controls that must be followed – noncompliance is against the law.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Ethical Dilemma - I’m Not Here

If you’re being pressured by a friend, coworker or even a manager... to lie… going along with them may seem like the easiest thing to do at first. It’s not! If you find yourself in such a dilemma, this course introduces a simple strategy to help.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Effective Leadership, Professionalism Foundational 6 Minutes

TrainingBriefs® Ethics & Budgets

New Micro-Learning! Individuals make ethical choices, not organizations. In most cases, we are not talking about bad people. Granted, there some out there making conscious unethical choices, but this is the exception, not the rule. It’s usually good people that make bad choices. In this short course, you’ll observe an individual who discovers that her department is under budget. The question is will she make bad choices with this knowledge?

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Management Intermediate 5 Minutes

TrainingBriefs® Evaluating Ethical Situations

Updated! Deciding to how to react when you observe coworkers breaking policy or even laws can have consequences not only for them, but for you and the organization as well. If you find yourself in this type of situation, remember to use the filtering steps; evaluate the situation, evaluate the outcome of possible actions, and proceed accordingly.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance Intermediate 5 Minutes

TrainingBriefs® Evaluating the Interview

New Micro-Learning! So you think you know how to properly prepare for and conduct your interview but what do you do next? Once you have concluded all your interviews, the next step is to evaluate the interviews to determine who among all the candidates is the best fit for the job.

eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Management, Professionalism Foundational 5 Minutes

TrainingBriefs® Everyone Does It

New Micro-Learning! In this course, we'll look at software theft. By the time we're finished, you'll be in a better position to not only recognize the kinds of ethical situations that can lead to problems; but you'll also be better prepared to really think through the issues and figure out what's the best choice of action for you and your organization.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Intermediate 5 Minutes

TrainingBriefs® Excelling at Work: Being Accountable & Flexible

New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but also how professionally you conduct yourself on a team. There are four key strategies that, if you really focus on them, will make all the difference in the world. In this course, we'll explore the topic of being accountable and flexible.

eLearning - TrainingBriefs® Personal Performance Professionalism, Interpersonal Skills, Motivation Foundational 6 Minutes

TrainingBriefs® Exploring Our Filters

New Micro-Learning! How we communicate and how effectively we communicate has to do with a lot more than just mastering language. In addition to the varied ways of sending communication, each person receives it via various different filters... filters we all have.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 5 minutes

TrainingBriefs® Gender Respect

Now in Spanish and Portugese! All employees must be willing to take personal responsibility for creating a respectful, productive work environment. Doing so leads to a high performing organization where people are valued for their talents and abilities. Creating a respectful workplace includes respecting the opposite sex.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Diversity Dynamics, Inclusion / Equity / Belonging, Learning Reinforcement, Professionalism Foundational 6 Minutes

TrainingBriefs® Humor Gone Wrong

New Micro-Learning! We all like to have fun at work. But playing off stereotypes - even when it's intended as "just a joke" - isn't everybody's idea of fun. It could be seen as ridicule, which nobody likes. And if it happens a lot, it could create a hostile environment, which nobody wants.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Inclusion / Equity / Belonging Foundational 4 Minutes

TrainingBriefs® Identifying Career Paths

New Micro-Learning! Mentoring is a powerful tool for building success. A key part of your conversations with your mentee involves diving more deeply into their future career paths. By this time, you’ve already looked at the big picture of where your mentee would like to be in the years ahead. In this program, we will look at some examples of what you might want to recommend depending on the situation.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Effective Leadership, Professionalism Foundational 5 Minutes

TrainingBriefs® Keeping Complaints Confidential

Most people know that laws exist to protect employees from discrimination and harassment. However, many don't know these laws also protect employees from retaliation. Employees can retaliate against other employees - you don't have to be a manager to retaliate. In fact anyone who is aware of the protected activity can commit retaliation. And anyone who engages in a protected activity can be the target of retaliation; even managers can be subjected to retaliation if they've engaged in a protected activity.

eLearning - TrainingBriefs® Ethics & Compliance Retaliation / Reprisal, Compliance, Management, Professionalism Foundational 6 Minutes

TrainingBriefs® Keeping It Confidential

Updated! Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients and employees is safe. When it comes to ethical discussions, confidentiality is one of many ethical issues that come up in the workplace.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Communication, Compliance, Effective Leadership, Learning Reinforcement, Professionalism Foundational 5 Minutes

TrainingBriefs® Lack of Commitment

Getting people to care when they think something is no big deal or when they just don’t seem to have any sense of urgency can be a challenge. This course takes a look at the impacts an individual has on the rest of his or her co-workers when they display a lack of commitment to the team and the organization.

eLearning - TrainingBriefs® Leadership Effective Leadership, Communication, Successfully Leading Others, Management Foundational 6 Minutes

TrainingBriefs® Leading Others

We all know excellent leaders. We marvel at their skills. We trust them and willingly follow them. And, they lead our organizations and us to extraordinary success. So, what is it about them that’s so great?

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Effective Leadership, Learning Reinforcement, Management Foundational 5 Minutes

TrainingBriefs® Mentoring & Setting Goals

New Micro-Learning! A mentor is one of any organization’s greatest resources. They fulfill that crucial role of helping newer team members learn about their new job – and their new organization. A key part of the conversation you’ll have with your mentee over time is about their short and long-term goals. As part of this, it’s important to ask your mentee to discuss his or her strengths and weaknesses both interpersonal and job-related skills.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Successfully Leading Others, Professionalism Intermediate 7 Minutes

TrainingBriefs® Misusing Confidential Information

Updated! A code of ethics establishes parameters for professional conduct. It involves the principles and moral values of an organization. If you are informed of the inappropriate use of confidential information, take the claim seriously. A breach of confidential information by a former employee can be disastrous.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Learning Reinforcement, Professionalism Foundational 5 Minutes

TrainingBriefs® Motivating Employees to Care

New Micro-Learning! When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why he or she might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse!

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Professionalism Foundational 5 Minutes

TrainingBriefs® No Foreigners Allowed

New Micro-Learning! Can you - as a manager - be held accountable for harassing behavior of your team members or direct reports? This course takes a look at the potential consequences of looking the other way when you notice harassing behavior in the workplace.

eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Discrimination, Harassment Prevention, Management Foundational 5 Minutes

TrainingBriefs® Not On Our Team!

New Micro-Learning! We all have different experiences and backgrounds, and we may have different views on what is acceptable behavior. But failing to treat people with respect and professionalism, when due to a protected status, can easily lead to charges of discrimination or harassment. This course takes a look at how sabotaging someone’s ability to do his or her job can lead to an adverse employment action.

eLearning - TrainingBriefs® Ethics & Compliance Discrimination, Harassment Prevention Foundational 5 Minutes

TrainingBriefs® Professional Leadership

New Micro-Learning! A manager must base their professional leadership on their personal values. That's why every leader in history has done the things that they do: to promote their personal values. That's the big perk of leadership.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Effective Leadership, Learning Reinforcement, Management Foundational 9 Minutes

TrainingBriefs® Protecting Confidentiality in an Investigation

New Micro-Learning! Harassment, discrimination and other inappropriate behaviors are serious issues that must be dealt with. Accusations, right or wrong, can also have a devastating effect on a person's career, reputation in their community and relationships with other co-workers - and because of that, they can lead to lawsuits. It's up to you as the manager to get the facts, and it's also up to you to make sure those facts remain as confidential as possible.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Effective Leadership, Management Foundational 5 Minutes

TrainingBriefs® Providing Accurate Information

Updated! In the absence of accurate, reliable, and timely information, people and organizations will make bad decisions; they will be unable to help or persuade others to make better decisions. One problem all too often faced in the workplace is when someone is asked or told to compromise their ethical code. Accurate information and maintaining our ethical code are one of many ethical issues that come up in the workplace.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 5 Minutes

TrainingBriefs® Putting It All on the Table

As a manager or supervisor, you tackle multiple priorities and shifting deadlines on a daily basis. How you respond to your team may or may not be your best example of good leadership skills. This course is designed to give you the opportunity to step back and take a look at how you might be interacting with your direct reports.

eLearning - TrainingBriefs® Leadership Professionalism, Communication, Interpersonal Skills, Management Foundational 7 Minutes

TrainingBriefs® Redirection

Discipline should be a last resort. It’s negative and often leads to separation. Redirecting behavior is positive, forward-thinking, and often leads to success. Before you give a reprimand—think! In many cases an employee needs to be redirected rather than reprimanded.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Effective Leadership, Management Foundational 5 minutes

TrainingBriefs® Responding and Resolving

Recognizing retaliation is an important step in helping to maintain a culture of respect, trust and compliance. But it's only the first step. We also need to know how to respond to and resolve situations before they spiral out of control. And, to be honest, that can seem pretty challenging at times.

eLearning - TrainingBriefs® Ethics & Compliance, Leadership Retaliation / Reprisal, Compliance, Learning Reinforcement, Management Foundational 6 Minutes

TrainingBriefs® Responding to Change with Integrity

New Micro-Learning! Appreciating change can be very complex, though. And we must acknowledge that how we respond to change has an impact on how things will unfold for us, and those around us. After giving some consideration to your reactions to a specific change, and the probable reasons for your reactions, there are really only four choices for how to respond to change.

eLearning - TrainingBriefs® Personal Performance Change, Communication & Influencing, Learning Reinforcement Intermediate 9 Minutes

TrainingBriefs® Responding to Inappropriate Humor

New Micro-Learning! When humor is believed to be harassing or discriminating, the sooner something is done to intervene the less likely it will seriously damage the company or someone’s career and reputation. We all have a responsibility to make the workplace a positive environment for everyone.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Inclusion / Equity / Belonging, Learning Reinforcement, Professionalism Foundational 5 Minutes

TrainingBriefs® Retaliation: Protected Activities

New Micro-Learning! When an employee makes a complaint against us, our first reaction is often to get mad and defensive— especially when they didn't come to us first. That's only natural. We're human. But, as managers, we have to control our emotions, treat the employee professionally and with respect. And we have to ensure that our actions don't lead to claims of retaliation.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Management, Professionalism Foundational 6 Minutes

TrainingBriefs® Selecting Diverse Candidates

New Micro-Learning! Do you find yourself cutting corners when it comes to selecting team members? Meaning... do you find yourself taking the easy way out by just selecting team members who are more like the existing team members or yourself? If you answered yes to either of these questions, you may be losing out on new insights and ideas that could maximize your team performance and organizations bottom line.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Hiring & Recruiting, Diversity Dynamics, Inclusion / Equity / Belonging, Management, Teamwork Foundational 5 Minutes

TrainingBriefs® Selling with Integrity

Updated! One definition of being ethical is “conforming to professional standards of conduct.” Herein lies both a problem and an opportunity for those of us in the world of sales. The problem lies in the fact that many people do not think of sales as a profession. Negative stereotypes have caused them to avoid or look down at a salesperson with disdain.

eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Sales & Service, Selling Foundational 5 Minutes

TrainingBriefs® Serving the Customer

New Micro-Learning! Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.

eLearning - TrainingBriefs® Personal Performance Customer Service, Communication, Interpersonal Skills Intermediate 5 Minutes

TrainingBriefs® Setting Your Team Up for Success

Hitting on all cylinders... you've heard that term before. But, even the most talented teams don’t start out as high performing. There are several steps you can take as a manager to set your team up for success and create a work environment that values teamwork and collaboration over grandstanding and competition.

eLearning - TrainingBriefs® Leadership, Personal Performance Teamwork, Conflict Resolution, Effective Leadership, Successfully Leading Others, Learning Reinforcement Foundational 7 Minutes

TrainingBriefs® Solving Attendance Issues

New Micro-Learning! Solving an attendance problem requires not only building trust with employees, but also holding them accountable. Motivating employees to conform to organizational standards works best when they play a part in developing a solution. This course gives you a process for dealing with attendance issues.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Professionalism Foundational 6 Minutes

TrainingBriefs® Strategies for Success

New Micro-Learning! Success in your workplace/position will mostly be determined by your attitude and whether it’s positive or negative. This course focuses on the strategies shown here which you can use to ensure that you get along, get noticed, and get ahead.

eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills, Learning Reinforcement Foundational 5 Minutes

TrainingBriefs® Strive for Extraordinary

New Micro-Learning! To be an extraordinary leader, we cannot be in the mindset of how do I go from bad to good or from good to a little bit better. We need to be in the mindset of how do I get from good to great because it is great leaders that make an overwhelming difference.

eLearning - TrainingBriefs® Leadership Successfully Leading Others, Effective Leadership, Management Intermediate 6 Minutes

TrainingBriefs® Substance Abuse - Appropriate Action

New Micro-Learning! Have you ever wondered what the appropriate action may be if you suspect an employee is having performance or conduct issues because of alcohol abuse? After all, if alcoholism is a disease, isn’t it covered under the ADA? Should I do anything? As you will learn in this lesson that there are definitive steps you can and should take.

eLearning - TrainingBriefs® Ethics & Compliance Substance Abuse, Compliance, Management Intermediate 5 Minutes

TrainingBriefs® Substance Abuse - Intervention

New Micro-Learning! Some managers find it daunting when they need to address an employee’s poor performance on the job due drug or alcohol abuse. If you find yourself in this situation, just keep in mind that accusing someone is always the wrong way to go. Don’t try to diagnose—don’t moralize. In fact, don’t focus on drugs or alcohol at all. Only discuss performance and conduct.

eLearning - TrainingBriefs® Ethics & Compliance Substance Abuse, Compliance, Management, Substance Abuse Intermediate 5 Minutes

TrainingBriefs® Substance Abuse - Staying Focused on the Issue

New Micro-Learning! One of the challenges of dealing with a substances abuse situation, especially for the inexperienced, is staying focused on the issue. Emotions tend to run high and it can be easy to get sidetracked. In this course, you'll learn about the things you can do to ensure your meeting stays focused on the issue.

eLearning - TrainingBriefs® Ethics & Compliance Substance Abuse, Compliance, Management Intermediate 5 Minutes

TrainingBriefs® Substance Abuse - Suspicion/Detection

New Micro-Learning! As managers, we have a responsibility to understand and communicate the organization’s policy on substance abuse or use in the workplace to employees. Let’s face it—the last thing any manager, supervisor or organization wants to deal with is a lawsuit regarding substance use or abuse in the workplace.

eLearning - TrainingBriefs® Ethics & Compliance, Workplace Safety Substance Abuse, Compliance, Management, Professionalism, Workplace Safety & Awareness Intermediate 7 Minutes

TrainingBriefs® Substance Abuse - Testing

New Micro-Learning! Drug testing can be a valuable, and sometimes legally required, tool for hiring as well as maintaining a drug free workplace environment. Employees often wonder if such practices were really legal, especially when they get the results. What do you think?

eLearning - TrainingBriefs® Ethics & Compliance Substance Abuse, Compliance, Management Intermediate 5 Minutes

TrainingBriefs® The ADA - An Overview

New Micro-Learning! Title I of the ADA—as well as the Rehabilitation Act of 1973, which applies to federal employers and recipients of federal financial assistance—prohibit discrimination against the disabled in all employment practices. This module provides a quick overview of the ADA.

eLearning - TrainingBriefs® Ethics & Compliance, Leadership Compliance, Learning Reinforcement, Management Intermediate 8 Minutes

TrainingBriefs® The ADA - Determining Qualifications

New Micro-Learning! As a manager, have you ever asked yourself “If this person is qualified for the job, does that mean I automatically have to put him or her at the top of the list because they have a disability? This course takes a closer look at answering this question as well as other hiring practices under the ADA.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Learning Reinforcement, Management Intermediate 5 Minutes

TrainingBriefs® The ADA - Maintaining Compliance

New Micro-Learning! It’s important that you focus on what you need to do on an on-going basis to help ensure you're in compliance with the ADA. This course will take a closer look at the five actions you should know - and take - regarding to the ADA.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Learning Reinforcement, Management Intermediate 6 Minutes

TrainingBriefs® The ADA - Questions About Hiring

New Micro-Learning! As a manager, have you ever asked yourself “How does the ADA affect me when in comes to hiring people?” Remember, essential function is generally defined, as one of the fundamental duties of the job related to the reason the job exists. In this course, we’ll take a closer look at essential function and how it affects you under the ADA.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Hiring & Recruiting, Learning Reinforcement, Management Intermediate 5 Minutes

TrainingBriefs® The ADA - Questions About Performance Issues

New Micro-Learning! As a manager, have you ever asked yourself “Is there something special I should do, in terms of the ADA, to deal with this performance issue?” This course will take a closer look at performance issues with employees with disabilities.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Learning Reinforcement, Management Intermediate 5 Minutes

TrainingBriefs® The ADA - Reasonable Accommodations

New Micro-Learning! As a manager, have you ever asked yourself “What is this reasonable accommodation thing? In this course, we’ll take a closer look at answering that question and what reasonable accommodation means to you in the workplace under the ADA.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Learning Reinforcement, Management Intermediate 5 Minutes

TrainingBriefs® The Angry Customer

When it comes to serving customers or clients, you will eventually experience a situation in which one or more are not happy. It's how you react in those types of situations that impacts the perception the customer has about the level of service they are experiencing.

eLearning - TrainingBriefs® Personal Performance Customer Service, Learning Reinforcement, Professionalism Foundational 6 Minutes

TrainingBriefs® The FMLA - An Overview

New Micro-Learning! The Family and Medical Leave Act, or FMLA, was signed into law in 1993 with the intent of balancing the demands of the workplace with the needs of families. This course takes a look at the overall purpose of the FMLA and how it impacts you and your organization.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Learning Reinforcement, Management Intermediate 5 Minutes

TrainingBriefs® The FMLA - Employee Rights & Policies

New Micro-Learning! You may have heard about the FMLA and you may be asking, “what are our managers responsible for when it comes to the FMLA?” This quick course takes a look at a manager's responsibilities when initially confronted with a leave situation - as well as informing employees of their rights and the policies within the organization.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Learning Reinforcement, Management Intermediate 5 Minutes

TrainingBriefs® The FMLA - Reduced Schedules & Leaves

New Micro-Learning! When it comes to the FMLA, three of the biggest concerns managers have been known to deal with are reduced schedules, intermittent leave, and military leave. This quick course explores each of these topics and how they can affect you in the workplace.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Learning Reinforcement, Management Intermediate 5 Minutes

TrainingBriefs® The FMLA - Steps to Staying Compliant

New Micro-Learning! You may be very familiar with the FMLA, but do you know what to do to ensure that you and your employer stay in compliance with the FMLA? In this course you'll examine the key actions you should take to avoid lawsuits not only against your employer but you personally.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Learning Reinforcement, Management Intermediate 5 Minutes

TrainingBriefs® The FMLA - What Qualifies for Leave

New Micro-Learning! Managers often find themselves questioning if an employee’s condition really qualifies for FMLA leave. This is a mistake, as that should always be left to the experts. This course takes a closer look and what qualifies for FMLA leave and for how long.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Learning Reinforcement, Management Intermediate 5 Minutes

TrainingBriefs® The FMLA – Returning to Work

New Micro-Learning! Managers may feel tempted to call an employee back to work who has been on FMLA leave. Maybe the manager was extremely short handed or, maybe the manager felt the employee was “milking” the system. In either case, doing so is illegal.

eLearning - TrainingBriefs® Ethics & Compliance Compliance, Learning Reinforcement, Management Intermediate 5 Minutes

TrainingBriefs® The Impact of Negative Attitudes

New Micro-Learning! Dealing with attitude issues is a common problem for managers. Negative attitudes not only impact the company’s bottom line performance, but co-workers, the culture, the company, and customers as well.

eLearning - TrainingBriefs® Leadership Coaching & Mentoring, Communication, Effective Leadership, Learning Reinforcement, Management Foundational 7 Minutes

TrainingBriefs® The Negative Impact of Unconscious Bias

New Micro-Learning! The term bias may be used to describe both positive and negative mindsets towards individuals and groups. Negative bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Diversity Dynamics, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness, Workplace Civility Foundational 7 Minutes

TrainingBriefs® The Negative Impact of Unconscious Bias (Managers)

New Micro-Learning! Bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed, we can better resolve problems and promote more effective working relationships.

eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Diversity Dynamics, Inclusion / Equity / Belonging, Management Foundational 6 Minutes