eLearning Library
TrainingBriefs® Describing the Job
New Micro-Learning! Recruiting a new employee might appear to be a simple process. In reality, it’s an extremely complex process, and in every step of the way you need to be aware of certain legal implications. In this course, we will explore the topic of describing the job.
TrainingBriefs® Discipline & Termination: Not Being Prepared
New Micro-Learning! Many court cases for wrongful employment termination stem from mishandled progressive discipline. In this course, we will examine the issue of avoiding termination. Learners will explore the importance of taking a methodical approach to preparing for a termination and the potential consequences of just winging it.
TrainingBriefs® Discipline - Avoiding Termination
New Micro-Learning! Avoiding termination is something too many managers stumble on, especially when they're dealing with employees they think are more likely to sue. Remember, if you ever find yourself in this situation, get the support you need from human resources or senior management and act decisively to correct the problem.
TrainingBriefs® Diverse Work Ethics
One of the most common management challenges involves how to effectively manage all kinds of different people, not just people who look and think as we do. With the influx of millions of Millennial and Gen Z employees, understanding the differences across generations in the workplace has become a huge focus for supervisors, managers, and HR professionals.
TrainingBriefs® Diversity Moments
New Micro-Learning! Diversity and inclusion dynamics are the positive or negative reactions that occur when dimensions of diversity, such as culture, experience, and expectations, come together. A diversity moment occurs when “difference makes a difference!”
TrainingBriefs® Documenting Correctly
New Micro-Learning! Many cases for wrongful employment termination stem from mishandled progressive discipline. There are various common issues that managers struggle with. This course will examine the issue of improper documentation.
TrainingBriefs® Embracing Respect
Respect is about treating people the way they want to be treated. It means establishing and maintaining a work environment that is free of offensive practices and conditions. If disrespectful conduct and disparaging remarks come up, they are addressed quickly and effectively. Respect is also about speaking positively about the organization, even during times of crisis – focusing on why you originally came to work here and why you are staying.
TrainingBriefs® Empowered Leadership
As a leader, your ability to manage workforce performance effectively is the single most important factor in attracting and retaining motivated, productive, and loyal employees. You may have taken the time to build great relationships with your employees. So, you might ask yourself, “How do I maintain those relationships on a daily basis?”
TrainingBriefs® Ethical Choices - Quality Products & Services
Updated! Cutting corners can involve any number of actions. It could mean ignoring policies, regulations, or laws. It might involve short-cutting the processes that are in place. It could mean cutting quality. It might mean ignoring or taking significant risks. It could involve lying or covering up problems.
TrainingBriefs® Ethical Choices - The Competition
Updated! Everybody should spend plenty of time thinking about competitors, and how they relate to their business, but you need to be very careful what you say out loud about them to your team, your investors, and your customers. What you say speaks volumes about how you think about your business, how smart you are, and your personal integrity.
TrainingBriefs® Ethical Dilemma - Careful What You Say
Updated! When someone at work asks you to deceive others by lying or breaking promises, they’re asking you to compromise your integrity, your reputation, your job, and at times, even the company’s reputation and quite possibly the safety of others.
TrainingBriefs® Ethical Dilemma - Insider Information
Updated! In this course, you’ll observe two coworkers having a casual conversation when one of them makes the suggestion of obtaining inside information to win a contract bid. As you complete this course, ask yourself “would I know what to do in this situation?”
TrainingBriefs® Ethical Dilemma - Spreading Rumors
Updated! You and a friend are having lunch… when the friend reveals that she has been fostering uncertainty about her company’s competitor... you know... spreading rumors about them. What would you do in this situation?
TrainingBriefs® Ethics and Compliance Concerns
New Micro-Learning! Although living our daily lives with ethics and integrity may seem simple enough, often times we can find ourselves in difficult situations when making the right decision is not always easy or clear. You will face choices every single day that impact your success, and the success of your organization.
TrainingBriefs® Imposing Personal Beliefs
New Micro-Learning! Your professional beliefs and business ethics should be what drives your behavior in the workplace. How your personal beliefs affect your life outside of work is not relevant, but how your personal beliefs affect how you interact with people at work is.
TrainingBriefs® Integrity in Hiring
Updated! As a manager, we are ethically bound to oversee the recruitment and hiring process with honesty, consistency and objectivity. This course looks at a specific hiring example and spends some time talking about what you should do in this situation making sure you always act with integrity.
TrainingBriefs® Interviewing: Probing Techniques
During an interview, when a candidate's answer is a generality, self-promotional, not behavioral, isn’t complete or the candidate’s non-verbals don’t match what the candidate is saying, follow-up with behavioral probes to draw out more information. You discover that the specifics the candidate gives can be linked to job requirements.
TrainingBriefs® It’s A Free Country, Right?
This course takes a look at how the First Amendment Free Speech Right applies differently at work than in public. You will observe the reactions among coworkers when one of them starts playing music that the others find offensive. As you work through the course, ask yourself, could a conversation like this impact the employees ability to work together?
TrainingBriefs® Maintaining Confidentiality
Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees is safe. But… there might be times that we may find ourselves in an awkward situation that could lead to the compromise of such information.
TrainingBriefs® Managing Retaliation Situations
New Micro-Learning! Many people have misconceptions about retaliation in the workplace. Well, here are the facts. Retaliation is one of the fastest growing types of harassment reported to the Equal Employment Opportunity Commission. Retaliation is a costly problem. So, you must be proactive in addressing retaliatory behavior in the workplace and be very vigilant of your own behavior, so you are not personally accused of any wrongdoing.
TrainingBriefs® Mentoring - Establishing Development Needs
New Micro-Learning! As a mentor, going through this process of working with you, your mentee will learn more about the organization, discover other opportunities to explore, uncover other leadership resources and above all, they’ll leave with a greater sense of self insight that will serve them well for the rest of their career.
TrainingBriefs® Misplaced Paternalism
New Micro-Learning! Taking employment actions that you believe are in the employee’s “best interests” – also called misplaced paternalism – can be viewed as discrimination if they are based on stereotypes about a disability, or sex, or any other characteristic protected by law.
TrainingBriefs® Motivating Bad Attitudes
Addressing an employee who has ceased to care about the job, can be very frustrating but it is possible to work with the employee and uncover the underlying issues. When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why they might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse.
TrainingBriefs® Must Do’s As a Mentor
New Micro-Learning! Some organizations have official mentors while others have more of an informal approach to mentoring. No matter how it happens, a mentor fills a vital role in the success of the organization. In order to be a successful mentor, you need to understand what does a mentor does, who benefits from mentoring, and the “must do’s” as a mentor. In this course, we will look at must do’s as a mentor.
TrainingBriefs® No Time for Training (for Managers)
New Micro-Learning! Supporting the growth and development of your staff is vitally important in helping them be as productive and successful as possible in their current role, encouraging motivation and retention, and setting them up for career opportunities. Compliance with organizational training is one of many ethical issues that come up in the workplace.
TrainingBriefs® Open Communication
New Micro-Learning! As a leader you must demonstrate your commitment to the organization’s culture of integrity, create an environment where employees feel safe to voice their concerns and hold all employees accountable for their actions.
TrainingBriefs® Outlining Presentation Intent
New Micro-Learning! A presentation happens anytime we have an opportunity to inspire, inform and influence people... literally hundreds of times every day. It could be a phone call. A quick conversation in the hallway. An e-mail. A staff meeting. They're all presentations. In this course, you'll learn about the three elements you should address when outlining the intent of your presentation to ensure you are successful at communicating your message.
TrainingBriefs® Planning for a Successful Discussion
New Micro-Learning! In order to reap the benefits of a successful mentoring relationship, you need to have a thorough understanding of planning for a successful discussion, setting goals, identifying career paths and establishing development needs. In this course, we'll take a close look at planning for a successful discussion.
TrainingBriefs® Pregnancy is No Joke
New Micro-Learning! This module takes a look at the workplace protections pregnant employees receive under the law. Even if it’s unintentional, jokes about a co-worker being pregnant or repeated comments about the pregnancy can result in creating a hostile work environment and lead to charges of harassment.
TrainingBriefs® Preparing for the Interview
New Micro-Learning! Selecting the right person requires a structured interview process that evaluates for three dimensions: capability, commitment & chemistry. An effective three-dimensional interview starts with preparation. The bottom line is this; a consistent, structured interview process is the single most important factor in conducting an effective interview.
TrainingBriefs® Preventing Retaliation
New Micro-Learning! Retaliation in the workplace is a real issue. As a manager, it is your responsibility to know how to recognize, appropriately respond, and resolve potential retaliation issues. There are several signs of possible retaliation. Examples include micromanaging, unnecessary surveillance, arbitrarily enforcing policies or procedures, or other activities unrelated to employment.
TrainingBriefs® Preventing Workplace Bullying
New Micro-Learning! Workplace bullying, also known as abusive conduct, can have devastating effects on both organizations and individuals. We are hearing more and more about bullying – so much so, that several states have legislation outlawing bullying – even categorizing it as a legal issue.
TrainingBriefs® Progressive Discipline
New Micro-Learning! Progressive discipline is a process for dealing with job-related behavior that does not meet expected and communicated performance standards. This course will address this process so you can avoid a wrongful termination lawsuit.
TrainingBriefs® Recognizing Bullying Behavior
New Micro-Learning! Bullying is a very serious issue and even though legal action can’t always be taken, it still requires action from employees who witness it or are targets. This means that preventing bullying and speaking up about behavior that crosses the line is dependent upon you being aware and willing to take the next step.
TrainingBriefs® Recognizing Retaliatory Behavior
New Micro-Learning! Retaliation is defined as any action that could dissuade a reasonable employee from making or supporting a charge of illegal, unethical or unsafe conduct. Many people have misconceptions about retaliation in the workplace. It is up to you, as a person in a leadership position, to recognize these behaviors and take appropriate action.
TrainingBriefs® Recognizing Sales Opportunities
New Micro-Learning! One way in which you can support the sales process is by recognizing and responding to sales opportunities as they present themselves. The key, just like it is with any sales strategy, is to ask questions and then really listen to the answers using the ask, listen, clarify and confirm strategy. This will help keep the customer engaged and confirm understanding of the opportunity.
TrainingBriefs® Recruiting & Hiring: Avoiding Illegal Questions
New Micro-Learning! Asking inappropriate or illegal questions is probably one of the areas that get people into trouble more often than anything else. That's because the courts and EEOC guidelines have made it clear that you can't ask questions that discriminate against protected groups, don't predict successful job performance, or not job related.
TrainingBriefs® Recruiting & Hiring: Protected Groups
New Micro-Learning! In this course, we'll cover that concept that almost everyone could be in a protected group based on race, national origin, religion, gender, age, or disability. So, there are some important things regarding recruiting and hiring that you need to remember.
TrainingBriefs® Recruiting and Hiring (Legally)
New Micro-Learning! Recruiting and hiring is the process of reviewing applications, selecting the right candidates to interview, testing candidates, choosing between candidates to make the hiring decision and performing various pre-employment tests and checks. In this course, we’ll take a look at this process and some of the pitfalls you must avoid.
TrainingBriefs® Religion at Work
It’s one thing to casually invite someone to attend religious services with you, or to occasionally mention a religious belief or practice. But when you repeatedly and openly talk about your religious beliefs, or proselytize, to the point that it offends a co-worker, you can be accused of harassment. And when a supervisor is the one talking about religion in the workplace, employees may believe that religion discriminatorily effected employment decisions.
TrainingBriefs® Religious Terms & Information
New Micro-Learning! When it comes to encouraging inclusion in the workplace, terminology and vocabulary around world religions play a key role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping.
TrainingBriefs® Reporting Ethical Concerns (for Managers)
New Micro-Learning! High-profile corporate scandals have received considerable media attention in recent years. Management should have a keen interest in avoiding such outcomes by encouraging employees to report unethical conduct anonymously. Unfortunately, many employees struggle with ethical decisions because they feel that they cannot remain anonymous so unethical behavior persists.
TrainingBriefs® Resolving Sales Problems
New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.
TrainingBriefs® Respecting Generational Differences
New Micro-Learning! The average work environment now might have up to four generations under one roof. That said, the old dog and the young pup need to work harmoniously in order to get things done. While these totally different generational viewpoints and approaches to work can undoubtedly be beneficial, they can also be somewhat challenging to navigate.
TrainingBriefs® Respecting Religious Diversity
New Micro-Learning! Managers often get busy and can’t always be on top of everything. Yet sometimes they can unknowingly send a message that excludes an employee. When the exclusion occurs because of something related to the employee’s religion, it can be serious.
TrainingBriefs® Responding to Change with Clarification
New Micro-Learning! Everyone reacts differently to change, and we can influence how others around us react. Anyone can respond to change in a way that's positive and productive for themselves and their organizations. The Change Response Strategy™ is a tool you can use in any change situation by clarifying how and why a change impact you and others.
TrainingBriefs® Responding to Change with Commitment
New Micro-Learning! The commitment phase of the Change Response Strategy is all about exploring the consequences, making a choice you're comfortable with and then moving forward. During this course, you’ll observe how a team leader uses an experience within her organization to explain the strategy to a friend.
TrainingBriefs® Responding to Change with Communication
New Micro-Learning! Change is pervasive and constant. And that's why being able to navigate change is a required skill. This course leverages the Change Response Strategy - a tool you can use in any change situation to analyze a change and effectively communicate to express your concerns, share needs, and get answers to questions.
TrainingBriefs® Tailoring Your Presentation
New Micro-Learning! When you have the ability to be flexible and tailor you presentation in the face of changing situations, you're going to be able maintain interest and make you message compelling in order to inspire, inform, or influence your audience.
TrainingBriefs® That’s Generation Z?
New Micro-Learning! The newest generation of workers (Gen Z) will increase the complexity of managing and working across generations, especially considering that more than 75% of workers identify "managing multi-generational teams" and "different work expectations across generations" as challenges. Organizations must prioritize generational training to ensure the generational gap at work doesn't continue to expand and result in poor communication, collaboration, engagement and more.
TrainingBriefs® That’s Offensive!
New Micro-Learning! So, how can we maintain respectful work relationships when someone uses a term or phrase that is offensive to others in the workplace? Diversity moments are often unintended, occur when we least expect, and can leave us surprised, confused, embarrassed, guilty, fearful, frustrated or uncertain. When you overhear a situation where one person has inadvertently made an insulting remark, you may decide to intervene.
TrainingBriefs® The Benefits of Leadership
New Micro-Learning! Leadership isn't well understood by most managers and they may perceive it as something that they can't do, are uncomfortable doing, or that has no benefit to them. During this short course, you will learn about the benefits of making the transition from manager to leader.
TrainingBriefs® The Competitive Advantage of Diversity & Inclusion
New Micro-Learning! Diversity within your organization and teams is a given. It simply exists. But… creating an inclusive team environment that values diversity helps you achieve your organization’s goals – both cultural and financial!
TrainingBriefs® The Five Clusters of Strength
New Micro-Learning! Based on research by Jack Zenger and Joe Folkman - two of the most preeminent thought-leaders on leadership development - this course focuses on the five tenets that encompass the characters of core strengths that really matter in becoming an extraordinary leader.
TrainingBriefs® The Hidden Bias Trap
New Micro-Learning! As our world becomes increasingly diverse, it is important that we understand our hidden biases and stereotypes in order to foster effective teamwork. We often do not realize how these biases and stereotypes impact how we interact with others. Before you can avoid bias and stereotyping people in the workplace, you need to understand what they are.
TrainingBriefs® The Leadership Difference
New Micro-Learning! Leading others starts with your own values. The biggest difference between leaders and non-leaders is a leader’s level of self-awareness — a leader knows who they are. Leaders are hyper-aware of what’s important to them — they can put a name to their core values.
TrainingBriefs® The No…No…No! Boss
One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager, supervisor or boss.
TrainingBriefs® The No…No…No! Boss (For Healthcare)
Bad attitudes in the workplace can deteriorate morale, lower productivity, and ultimately increase costs. It doesn’t take much for a co-worker, manager, or patient to feel the negative effects from someone with a bad attitude.
TrainingBriefs® The Tough Conversation
When differences get in the way of peer-to-peer relationships at work, everyone loses. The challenge is that we sometimes expect people to see things the same way we do. And when they don't, we get frustrated, we get angry, or we just get fed up and walk away.
TrainingBriefs® The Virtual Workplace: Tackling Time Theft
New Micro-Learning! Remote teams and mobile workers are becoming more and more popular among businesses. This makes tracking an employee’s efficiency and productivity very difficult. This course tackles time theft… when an employee accepts pay from their employer for work that they haven’t actually done, or for time they have not actually put into their work. Time theft can certainly hurt business by decreasing employee productivity and costing the organization money.
TrainingBriefs® There’s No “I” in Team
Most people don’t intentionally come to work with a bad or difficult attitude. The problem is a lot of people don’t understand - or they forget - how our attitudes affect the people around us. When these situations do arise, all it really takes is a gentle reminder that what they're doing has an impact on the rest of us.
TrainingBriefs® Too Big a Job
Stereotypes about what physical jobs women can or cannot do may create illegal gender-based discrimination situations. In some very specific cases, a job could have legitimate lifting requirements that could exclude some women. However, every employee or applicant should be given an opportunity to prove that they can do the required job duties.
TrainingBriefs® Too Old, Huh?
Making employment decisions such as promotions and reporting relationships, because you think an employee is too old can get you and the organization into a lot of trouble. This might lead to an adverse employee action. Age is a protected class under federal law.
TrainingBriefs® Workplace Gossip & Rumors
So why do people start gossip and spread rumors? Much of it has to do with our need to make sense of what's happening around us. To understand what's going on, people talk to one-another. And, together, they fill in the holes in the story with a little bit of fact – and a lot of guesswork or subtle innuendo.
Diversity 101 - An Overview (Diversity Basics)
Diversity primer in under 10 minutes! Diversity and inclusion are not the same. Inclusion allows us to leverage the advantages of diversity. Diversity without inclusion focuses on differences without necessarily seeing similarities or respecting the differences.
Got Diversity & Inclusion?™ An Introduction to Diversity & Inclusion
Need a fun, quick way to introduce the concepts of diversity and inclusion in the workplace. Look no further! This course defines both diversity and inclusion - while helping users understand the benefits of embracing both – for a better workplace.
Got Diversity & Inclusion?™ Cultural Competence (An Overview)
This new course will help users identify the conceptual levels of cultural competence - the ability to interact effectively with people of different cultures and socioeconomic backgrounds. Users will also be able to identify the elements of the MEET™ model, which will help them resolve misunderstandings and differences – thus helping you maintain relationships.
Got Diversity & Inclusion?™ The Diversity Moment
Differences in culture contribute to the rich vibrancy of our country’s own unique make-up. These differences can present challenges in the workplace, however. People's communication styles and ways of relating to others are influenced by their cultural heritage, which can create issues in the workplace.
Got Leadership?™ Now I’m the Manager…
Congratulations! Being a supervisor/manager can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you. So, take a deep breath and get ready to learn more about the exciting challenges you have ahead.
Got Respect?® Gossip in the Workplace
Not every conversation in the workplace can be about the work. As humans, we want to get to know each other. The thing is, if the topic of conversation is about someone else, there’s a good chance it could lead to gossip. In this eLearning module you’ll explore the effect of gossip in the workplace.
Got Respect?® Imposing Personal Beliefs
Almost nothing can create more conflict more quickly than when people impose their personal beliefs on others. In this module, we’ll focus on recognizing and dealing with the personal beliefs that might get in the way of work.
Got Respect?® The Gender Difference
This eLearning course focuses on the common, everyday interactions between men and women in the workplace and the importance of creating an environment that is respectful to both genders. By the end of this module, you will be able to identify the impact your actions and behaviors have on others and the importance of personal responsibility in promoting respect in the workplace.
Got Respect?® Understanding Exclusive Behaviors
A sense of belonging is a natural, basic need. By the end of this module, you will be able to identify and understand exclusive behaviors and the effects they have on the work environment.
Got Respect?® Unintended Exclusive Behaviors
A sense of belonging is a natural, basic need. Part of how you define yourself depends on what types of groups to which you belong: family units, social groups, religious affiliations, and common interest groups such as fitness, music or hobbies. The need to feel like you belong doesn’t end when you enter the workplace. By the end of this course, you will be able to identify exclusive and inclusive behaviors and the effects they have on the work environment.
LearningBytes® Accentuate the Positive™
The key to getting great results is to pay more attention to what's going right; rather than what's going wrong. And that's a big part of what we like to call accentuating the positive.
LearningBytes® Am I Really Like That?
Who are you?... Who are you, really?... Have you ever asked yourself that question? Did you know each of us can choose who we want to be? Much like our attitudes we choose each day, we also have an impact on the very characteristics we display day in and day out.
LearningBytes® Being An Ally
Anyone can be an ally. If you are willing to be supportive of an individual who’s being unfairly treated, then you are an ally. Some people are allies in small ways and some in big ways. Like a pebble thrown into water, you are creating a ripple-effect of change starting with just one action.
LearningBytes® Diversity 101 - Don’t Know What You Got™
Unconscious (hidden) biases can distort our perception of reality. We all have them. This course defines unconscious bias and how to understand and address it within the workplace.
LearningBytes® Diversity 101 - Merge Ahead™
Quite often, diversity and inclusion go beyond race, gender and ethnicity. Organizational diversity includes work habits and values that are affected by time zone differences, commuting patterns, virtual teams and geographic distance.
LearningBytes® Diversity 101 - Spreading Rumors™
Spreading false information or accusations concerning employees is often a violation of organizational policy. Employees engaged in this behavior often forget the disruptive effect on relationships in their workplace - even worse, forget it could be seen as contributing to possible harassment or a hostile environment situation.
LearningBytes® Diversity 101 - That Wasn't Funny™
When it comes right down to it, when you're at work, the best thing to do is refrain from using potentially offensive expressions in the workplace, even when you don’t mean to offend anyone. That includes telling inappropriate jokes...even while on break.
LearningBytes® Diversity 101 - The PC Police Are Here™
Many expressions of disrespect have histories that explain why these expressions are offensive. These histories aren't always known or understood, sometimes even by the people affected. Since there is no way we can always know what may trigger a “diversity moment,” any one of us may encounter one at any time. When that happens, everyone can take responsibility for addressing the situation and maintaining the work relationship.
LearningBytes® Diversity 101 - What Did She Say?™
Many organizations want and need people who speak different languages. Typically, there are no organization requirements that only English can be spoken at work. This course addresses concerns and the ability to be inclusive while speaking a foreign language in front of others.
LearningBytes® Diversity 101 – Seriously, at Work?™
Interactions between people of the same sex are sometimes interpreted as inappropriate or offensive - when in fact the behavior is within the range of acceptable conduct. Gender and gender identity continue to present significant challenges in the workplace due to strongly held traditions, beliefs and values.
LearningBytes® We Have to Use That Name!™
Getting to know your patients, including aspects of their sexual and gender identity, behavior, and desires is key to providing quality care. It is important that you respect a person’s privacy and how much of their private life and decision to transition they want to share with others.
ENOUGH!™ Sexual Harassment Situations for Discussion (eLearning)
Most of us know that we all share a responsibility for preventing sexual harassment in the workplace. But one of the challenges is recognizing it first. It's not enough to understand the legal definition alone… we have to know what sexual harassment looks like in the real world… and its consequences on each other… and the organization.
Workplace Inclusion - Navigating Through Difficult Times™ (eLearning Course)
Organizations are navigating a broad range of post-pandemic issues that span from keeping you and your customers safe to re-configuring business operations and getting things to a 'new' normal. This course is designed to provide you with practical inclusionary skills for recognizing and responding to tough situations you may face or witness within the workplace after a health scare or pandemic - as well as understanding the importance of new standards and policies (e.g. social distancing) put in place to keep the workplace safe.
Training Briefs® A Little Motivation
You have an employee who seems disinterested, apathetic, or just isn’t putting forth the effort. What do you do? This course provides the just-in-time information and tools needed to help a manager address the situation while maintaining a respectful workplace.
Training Briefs® Frequently Absent Employee
You have an employee who’s missed too many work days. What do you do? How much absenteeism is tolerated depends on your organization’s policy. This course provides the just-in-time information and tools needed to help a manager address the absenteeism while maintaining a respectful workplace.
TrainingBriefs® Addressing Misunderstandings
Building an inclusive work environment sometimes means confronting colleagues about their misconceptions and attitudes regarding diversity. It also means taking the time to have courageous conversations about the tough topics impacting the workplace. A diverse workforce does not mean your organization places more value on certain groups of people. What it means is your organization is committed to attracting and retaining quality employees from ALL cultural backgrounds, genders, ages, and points of view.
TrainingBriefs® Understanding & Beating Bias
The impact of unconscious bias means that we are acting a certain way towards people or circumstances without realizing it. Although people may think conscious bias is worse because it is a conscious decision we are aware of, both can be detrimental, especially in the workforce. When unconscious bias affects our decisions, we are unaware of it, because it happens outside our control.
TrainingBriefs® Understanding Unconscious Bias (Managers)
We don’t like to think of ourselves as having biases toward others. Many of these biases exist in our society and in our memory and are sometimes expressed unknowingly. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed we can better resolve problems.
Mandated Reporting - Child Abuse and Neglect (California)
California AB 1963 Requirements for Front-Line Managers/Employees! Your role as a mandated reporter has a huge impact in the lives of abused or neglected children. Being on the front line and quickly reporting abuse or neglect can literally mean the difference between life and death of a child.
Interactive Tool: Legal & Illegal Pre-Employment Questions
New Just-In-Time Performance Management Tool! Asking the right questions is your single best way to get the right kinds of information during the interview... the kinds of information that will lead you to the best hiring decision. But how do you know what's legal... and even illegal to ask during an interview? This interactive tool provides up-to-date do's and don'ts when it comes to interview questions. With two video examples and various tips, this tool provides a comprehensive resource for all managers and/or supervisors involved in the hiring process.
HIPAA - An Overview
Since its institution in 1996, The Health Insurance Portability and Accountability Act (or HIPAA) aims to prevent healthcare fraud and ensure that all ‘protected health information’ is appropriately secured and to restrict access to health data to authorized individuals. If you have access to paper records, computers, information systems, networks, technology resources, including electronic medical records, and e-mails, you must follow HIPAA security policies, procedures and guidelines.
The Stark Law - An Overview
The regulations known as the Stark Law were designed to prevent physicians from referring patients to entities with which they have an existing relationship and stand to benefit financially. The law applies specifically to designated health services (DHS) that are paid by Medicare (or any other Federal program). The purpose of the law is to reduce Medicare fraud where physicians were being compensated – either directly or indirectly – for the referral of patients to specific providers.
TrainingBriefs® Excessive Socializing
Empower your management team! Being a manager or supervisor is a fulfilling role. But as you know, there are times where you’ll need to tackle tough situations. When it comes to working with an employee who socializes instead of working, you need to clarify the employee’s role and expectations in your own mind, and then clearly and specifically relay those expectations to the employee.
TrainingBriefs® It’s That Time Again
Ever hear inappropriate gender-based jokes or comments in the workplace? Unfortunately, the sometimes subtle nature of what constitutes harassment and discrimination can make it difficult to identify. Using a dramatic example taken from a real life situation, this interactive program provides a realistic scenario intended to generate discussion regarding what behaviors constitute inappropriate behavior at work.
TrainingBriefs® I’m Not Biased
Biases are the attitudes or stereotypes that affect our understanding, actions, perceptions and decisions. Going deeper, bias also refers to the persistent, harmful, and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group. Stereotype is often defined as a generalized belief about a particular category of people. An example of a stereotype might be “All Asians are good at math.”
TrainingBriefs® She’s Asian, Right!
New Micro-Learning! Blaming an Asian employee for a world-wide pandemic based on their heritage makes no sense. Biases and stereotypes (including racism) based on national origin or heritage can lead to unfounded and negative comments and actions that can ruin relationships and reputations. Standing up as a ally (active bystander) is a powerful way to educate others and call out explicit bias.