eLearning Library
TrainingBriefs® Misplaced Paternalism
New Micro-Learning! Taking employment actions that you believe are in the employee’s “best interests” – also called misplaced paternalism – can be viewed as discrimination if they are based on stereotypes about a disability, or sex, or any other characteristic protected by law.
TrainingBriefs® Motivating Bad Attitudes
Addressing an employee who has ceased to care about the job, can be very frustrating but it is possible to work with the employee and uncover the underlying issues. When an employee doesn’t seem to care about their job, it’s easy to make assumptions about why they might be acting that way. The problem is, you could be way off base and your actions could end up making the problem worse.
TrainingBriefs® Must Do’s As a Mentor
New Micro-Learning! Some organizations have official mentors while others have more of an informal approach to mentoring. No matter how it happens, a mentor fills a vital role in the success of the organization. In order to be a successful mentor, you need to understand what does a mentor does, who benefits from mentoring, and the “must do’s” as a mentor. In this course, we will look at must do’s as a mentor.
TrainingBriefs® No Time for Training (for Managers)
New Micro-Learning! Supporting the growth and development of your staff is vitally important in helping them be as productive and successful as possible in their current role, encouraging motivation and retention, and setting them up for career opportunities. Compliance with organizational training is one of many ethical issues that come up in the workplace.
TrainingBriefs® Open Communication
New Micro-Learning! As a leader you must demonstrate your commitment to the organization’s culture of integrity, create an environment where employees feel safe to voice their concerns and hold all employees accountable for their actions.
TrainingBriefs® Outlining Presentation Intent
New Micro-Learning! A presentation happens anytime we have an opportunity to inspire, inform and influence people... literally hundreds of times every day. It could be a phone call. A quick conversation in the hallway. An e-mail. A staff meeting. They're all presentations. In this course, you'll learn about the three elements you should address when outlining the intent of your presentation to ensure you are successful at communicating your message.
TrainingBriefs® Planning for a Successful Discussion
New Micro-Learning! In order to reap the benefits of a successful mentoring relationship, you need to have a thorough understanding of planning for a successful discussion, setting goals, identifying career paths and establishing development needs. In this course, we'll take a close look at planning for a successful discussion.
TrainingBriefs® Pregnancy is No Joke
New Micro-Learning! This module takes a look at the workplace protections pregnant employees receive under the law. Even if it’s unintentional, jokes about a co-worker being pregnant or repeated comments about the pregnancy can result in creating a hostile work environment and lead to charges of harassment.
TrainingBriefs® Preparing for the Interview
New Micro-Learning! Selecting the right person requires a structured interview process that evaluates for three dimensions: capability, commitment & chemistry. An effective three-dimensional interview starts with preparation. The bottom line is this; a consistent, structured interview process is the single most important factor in conducting an effective interview.
TrainingBriefs® Preventing Retaliation
New Micro-Learning! Retaliation in the workplace is a real issue. As a manager, it is your responsibility to know how to recognize, appropriately respond, and resolve potential retaliation issues. There are several signs of possible retaliation. Examples include micromanaging, unnecessary surveillance, arbitrarily enforcing policies or procedures, or other activities unrelated to employment.
TrainingBriefs® Preventing Workplace Bullying
New Micro-Learning! Workplace bullying, also known as abusive conduct, can have devastating effects on both organizations and individuals. We are hearing more and more about bullying – so much so, that several states have legislation outlawing bullying – even categorizing it as a legal issue.
TrainingBriefs® Progressive Discipline
New Micro-Learning! Progressive discipline is a process for dealing with job-related behavior that does not meet expected and communicated performance standards. This course will address this process so you can avoid a wrongful termination lawsuit.
TrainingBriefs® Recognizing Bullying Behavior
New Micro-Learning! Bullying is a very serious issue and even though legal action can’t always be taken, it still requires action from employees who witness it or are targets. This means that preventing bullying and speaking up about behavior that crosses the line is dependent upon you being aware and willing to take the next step.
TrainingBriefs® Recognizing Retaliatory Behavior
New Micro-Learning! Retaliation is defined as any action that could dissuade a reasonable employee from making or supporting a charge of illegal, unethical or unsafe conduct. Many people have misconceptions about retaliation in the workplace. It is up to you, as a person in a leadership position, to recognize these behaviors and take appropriate action.
TrainingBriefs® Recognizing Sales Opportunities
New Micro-Learning! One way in which you can support the sales process is by recognizing and responding to sales opportunities as they present themselves. The key, just like it is with any sales strategy, is to ask questions and then really listen to the answers using the ask, listen, clarify and confirm strategy. This will help keep the customer engaged and confirm understanding of the opportunity.
TrainingBriefs® Recruiting & Hiring: Avoiding Illegal Questions
New Micro-Learning! Asking inappropriate or illegal questions is probably one of the areas that get people into trouble more often than anything else. That's because the courts and EEOC guidelines have made it clear that you can't ask questions that discriminate against protected groups, don't predict successful job performance, or not job related.
TrainingBriefs® Recruiting & Hiring: Protected Groups
New Micro-Learning! In this course, we'll cover that concept that almost everyone could be in a protected group based on race, national origin, religion, gender, age, or disability. So, there are some important things regarding recruiting and hiring that you need to remember.
TrainingBriefs® Recruiting and Hiring (Legally)
New Micro-Learning! Recruiting and hiring is the process of reviewing applications, selecting the right candidates to interview, testing candidates, choosing between candidates to make the hiring decision and performing various pre-employment tests and checks. In this course, we’ll take a look at this process and some of the pitfalls you must avoid.
TrainingBriefs® Religion at Work
It’s one thing to casually invite someone to attend religious services with you, or to occasionally mention a religious belief or practice. But when you repeatedly and openly talk about your religious beliefs, or proselytize, to the point that it offends a co-worker, you can be accused of harassment. And when a supervisor is the one talking about religion in the workplace, employees may believe that religion discriminatorily effected employment decisions.
TrainingBriefs® Religious Terms & Information
New Micro-Learning! When it comes to encouraging inclusion in the workplace, terminology and vocabulary around world religions play a key role. Using derogatory names given to certain groups and people can perpetuate bias and stereotyping.