eLearning Library
Signature 116 courses
TrainingBriefs® 393 courses
LearningBytes® 133 courses
Advantage 32 courses
Advantage Plus 6 courses
Safety Classics 105 courses
SafetyBytes® 221 courses
Interactive Tools 31 courses
Got Performance?® Ethical Choices – What’s the Harm?
Ethics violations put the company and our work at risk. We count on you to conduct yourself with integrity and to help influence others to also act with honesty and professionalism. This course teaches a simple process when you notice a co-worker violating the code of business ethics.
Got Performance?® Handling Interruptions with a Smile
Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.
Got Performance?® Success Starts With Me
Having a positive attitude at work can help you get a promotion, succeed on projects, meet goals, and just generally enjoy your job more. By the end of this course, you’ll be able to identify four strategies for employee success and the behaviors of successful employees.
Got Performance?® Team Dynamics for Employees
When new people have been added to your team or when you’re part of a new team, working with new people brings challenges as well as opportunities. Your success is related to working effectively with your team. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.
Got Performance?® Team Dynamics for Managers
Your success as a manager will depend a great deal on your ability to navigate through issues of team dynamics and help your people work together effectively. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.
Got Performance?® The Brighter Side of Conflict
In this eLearning module, we’ll discuss typical sources of conflict at work and the impact conflict can have, both negative and positive. By completing this module you will be able to identify sources of conflict at work and how conflict can result in either negative or positive outcomes.
Got Performance?® The Importance of Integrity (Employees)
Although living our daily lives with ethics and integrity may seem simple enough, often times we can find ourselves in difficult situations when making the right decision is not always easy or clear. By the end of this course, you will be able to identify some of the most common work-related concerns as well as identify the best course of action given an ethical or compliance situation.
Got Performance?® The Work-Life Balance Conundrum (for Employees)™
Work-life balance is something all of us want but very few of us seem to achieve. The perfect balance between work and life varies for each person and it changes depending upon our life circumstances. In this eLearning course, you will learn proven techniques that will help you address the work-life conundrum.
Got Performance?® Think Like a Customer
Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service
Got Performance?® Time Management
Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive. Learn the importance of time management, the techniques for time management, and the skills for conquering procrastination.
Got Performance?® Understanding Global Communication
Our world is changing as a direct result of increasing technology, changing demographics, and the globalization of business interests. This course addresses how different cultures have tendencies that impact communication in global teams. Learning to understand and address cultural differences is key to success in a global community.
Got Performance?® When Policies and Service Collide
As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.
Got Sales?® Account Development
Account development is the process of creating and executing a plan to improve your organization’s market share from the customer. When appropriate, this plan may include team selling. By the end of this lesson, you will be able to identify the importance of account development and the techniques for account development.
Got Sales?® Cross-Selling and Up-Selling
Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.
Got Sales?® Customer Care
Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.
Got Sales?® Qualifying
Qualifying is the disciplined questioning and analysis required to accurately assess the needs and interest of customers. It's not a one-time event, but performed throughout each sales interaction to ensure customer satisfaction. By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity.
Got Sales?™ Closing
After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.
Got Sales?™ Communication
Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.
Got Sales?™ Consultative Selling
In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.
Got Sales?™ Continuous Learning
Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.
Got Sales?™ Customer Business Understanding
Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.
Got Sales?™ Handling Objections
Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.
Got Sales?™ Opportunity Generation
Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.
Got Sales?™ Outbound Telephone Selling Techniques
Outbound telephone selling is the process of using the telephone to proactively contact customers and engage in open-dialogue (non-scripted) sales conversations. By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.
Got Sales?™ Product and Solution Understanding
Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. It also includes understanding how customers use your solutions within a variety of applications.
Got Sales?™ Relationship Development
Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.
Got Sales?™ Sales Opportunity Management
Sales opportunity management is the process of following up and managing the necessary activities to convert leads into closed deals. Typically, the more expensive the product, the more steps you can expect in the sales cycle. By the end of this course, you will be able to identify the importance and techniques for sales opportunity management.
Got Sales?™ System Proficiency
Systems proficiency is the ability to acquire data about your organization and your competitor’s products and services, document information about your customer, and enter orders. By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.
Got Sales?™ Territory Planning
Territory planning is the process of creating the strategy and tactics necessary to deliver the required revenue and market share from a customer base. A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.
Got Sales?™ Time Management
Time management is the act of exercising control over the amount of time invested in various activities. To effectively manage time, an individual must be conscious of the choices made throughout the course of a day. Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive.
Got Sales?™ Value Proposition
A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs.
Attitude: The Choice is Yours™: An Advantage eLearning Course
This new eLearning course is designed to help you gain control over your life at work or at home by gaining control of your attitude. Understand how influential your attitude is in improving relationships and results.
Be S.A.F.E. (Not Sorry)™: An Advantage eLearning Course
Millions of workers experience violence or the threat of violence in their workplaces every year. Therefore, it’s important to understand what workplace violence is or isn’t so you can create and maintain a safe work environment. This course introduces you to the S.A.F.E. model - an easy-to-understand way to help prevent or reduce the potential for workplace violence and abusive conduct.
Courage 2 Coach™: An Advantage eLearning Course
A big part of being a manager or supervisor is dealing with tough employee situations. Sometimes it just seems easier to ignore the problem, rather than take the time and courage to confront the situation and get the employee back on track. Courage 2 Coach™ outlines a specific four-step process for coaching that will work in any employee performance situation.
Creating a High Performing Team: An Advantage eLearning Course
This course is designed to empower the learner to: 1) describe team member roles, 2) list coaching points for individual roles, 3) supervise the process of creating a team charter, 4) Maintain team charter integrity, 5) Determine team involvement
Dealing with the Difficult Employee
Explore behaviors often defined as "difficult" and the causes of those behaviors. Examine ways to lead through those difficult behaviors. Understand how these behaviors tie to performance management.
Goal Setting for Leaders: An Advantage eLearning Course
Learners of this eLearning course will: 1) Understand the importance of goal setting; 2) Identify specific areas that require goal setting; 3) Learn how to write SMART Goals: 4) Identify ways to provide feedback that will aid team members in accomplishing their goals.
It's the Law™: The Legal Side of Management: An Advantage eLearning Course
Your managers are legally obligated to understand and enforce company employment policies and procedures to reduce the chance of discrimination and lawsuits. This new eLearning program uses a variety of workplace scenarios to illustrate that taking critical precautions and having a clear understanding of the law will minimize employment discrimination and maximize equal employment opportunity.
Keeping Your Workplace Free from Harassment and Discrimination
Harassment in the workplace is a serious matter. It can cause organizations to lose good employees, incur litigation costs, and possibly violate laws against discrimination. For both employees and managers, this course covers harassment, bullying and discrimination prevention.
M.E.E.T. on Common Ground™: An Advantage eLearning Course
This highly interactive eLearning program helps counteract the shame, blame and stereotyping that create toxic environments and undermine productivity. Using the M.E.E.T. approach, employees learn to recognize, respond to and resolve situations that stem from differences.
Managing Generation Y: Leading Our Future™ - Advantage eLearning
There are now four generations in the work place. Each generation thinks, votes, buys, communicates, and interacts differently. This eLearning course teaches managers how to communicate, coach, and lead Generation Y employees, the largest generation of people entering our workforce.
Peer Today, Boss Tomorrow™ (Advantage eLearning Course)
Ease the transition for new supervisors with this interactive eLearning program. Ideal to use within the first 30-60 days of entering their new role. This highly engaging course can also be used with existing managers/supervisors who were never appropriately trained on their responsibilities.
The Courage to Coach™: An Advantage eLearning Course
This interactive eLearning course is designed to encourage successful coaching with this program; includes information on how to coach a high-performing employee.
Open Mind, Open World: Improving Intercultural Interactions™ eLearning Advantage Plus
This highly interactive course will help employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.
Accident Investigation: A Tool for Effective Prevention™
In this eLearning course, you will learn to identify the basics of accidents, investigations, and investigation interviews.
Air Purifying Respirators - Guidelines for Safety™ - Part 2
In this lesson, we’ll continue our look at air purifying respirators including identifying the types of fit testing and the procedures for cleaning your AP respirator.
Air Purifying Respirators: Guidelines for Safety™ - Part 1
In this two-part eLearning series of the air purifying respirator, we will look at air purifying respirators. This lesson we'll cover identifying the basics of AP respirators and understand particulate and gas vapor contaminates.
Anhydrous Ammonia Safety Training™ - Part 1
In the first part of a two-part series, this eLearning course will teach you how to identify the ammonia process and its properties as well as the process for documenting an ammonia system.
Anhydrous Ammonia Safety Training™ - Part 2
In the second part of a two-part series, this eLearning course will teach you how to identify the requirements of ammonia safety management and the actions for designing an emergency release action plan.
Atmosphere Supplying Respirators™ - Part 1
Eliminating respiratory hazards is a cooperative effort on the part of your employer and you! This course covers identifying the basics and types of atmosphere supplied respirators.
Atmosphere Supplying Respirators™ - Part 2
In this lesson, we’ll continue our look at air supplying respirators including identifying the types of fit testing and the procedures for cleaning your ASR respirator.
Back Safety - Back in Business™ (Part 1)
Back in Business is a two part eLearning course. In this part of the lesson, you will learn about identifying how your back works and common back ailments.
Back Safety - Back in Business™ (Part 2)
Back in Business is a two part eLearning course. In this part of the lesson, you will learn about identifying the causes of back pain and what you can do to prevent it.
Back to the Basics™ - Manual Material Handling
This course addresses repetitive motions and how these cumulative traumas can injure the back. Important precaution for preventing injury are stressed including limbering before lifting, getting help, proper lifting motions, pushing, using carts and other techniques for avoiding back problems.
Basic Principles of Electricity™ (Safety Classic eLearning Course)
This course illustrates the concepts of voltage, resistance, amperage, grounding, bonding, the effects of electrical current on the body including resulting injuries, and how safety devices like fuses, circuit breakers, and ground fault circuit interrupters (GFCIs) work to protect against unexpected heat and energy flow.
Benzene Awareness™
Benzene is a chemical that is a colorless or light yellow liquid at room temperature and evaporates into the air very quickly. Short-term exposure to high levels of benzene can be deadly. This course gives a great overview of the effects of benzene, prep for working with benzene and exposure to benzene.
Bloodborne Diseases: Understanding the Risks™ (Safety eLearning)
This eLearning course provides a thorough look at reducing the risk of an occupational exposure to blood borne diseases. Topics include: epidemiology and symptoms, modes of transmission, work practice controls, choice of personal protective equipment and more!
Bloodborne Pathogens: You Can't Tell By Looking™ (General Industry Program)
This eLearning course is excellent for new hire orientation or annual refresher training on bloodborne pathogens. It uses dramatization, animation, and graphics to communicate key concepts as they relate to employees in general industry settings.
Chlorine Process Safety Training™ - Part 1
In part one of this eLearning course series, users will learn to identify the chlorine process and its properties as well as the process for documenting a chlorine system.
Chlorine Process Safety Training™ - Part 2
In part two of this eLearning course series, you will learn to identify the requirements of chlorine safety management and the actions in planning for a chlorine leak.
Confined Space Safety™ - Part 1
Part 1 of our two part series on confined space safety will teach you the steps you need to take to properly prepare for an entry into a confined space and for continued safe work in that environment.
Confined Space Safety™ - Part 2
In Part 2, you will learn to identify the responsibilities while working within a confined space, the methods of performing a non-entry rescue, and special circumstances that may exist while working within a confined space.
Confined Spaces, Deadly Places™ - Part 1
About a million employees enter confined spaces every day, according to OSHA. Confined Spaces, Places is a two part lesson. In this part of the lesson, we will cover the basics of a confined space and the dangers and other hazards of confined spaces.
Confined Spaces, Deadly Places™ - Part 2
In this eLearning course, we’ll continue our look at the hazards of working in a confined space. This part of the lesson will address requirements of the confined space permit system and the actions to take during an emergency.
Confined Spaces: Survival by Permit™ (eLearning Safety Classic)
This powerful eLearning module covers topics like: why a confined space entry permit?, isolating the space, establishing emergency/rescue personnel, verifying tag out and communications and using safety equipment.
Contractor Safety - A Contract for Safety™ Part 1
The first part in this eLearning series for Contractor Safety covers the use of seat belts, fire prevention, hazard communication, house keeping, ladders, scaffolding, lockout/tagout, as well as welding and burning.
Contractor Safety - A Contract for Safety™ Part 2
The second part in this eLearning series for Contractor Safety covers the use of portable electronic equipment, special conditions, eyewash stations, safety showers, hazmat incidents and more!
Decontamination Safety Training™ (Hazardous Materials eLearning)
This eLearning course provides guidance on setting up the decontamination corridor, donning and removing personal protective equipment, showering, laundering, decontaminating/disposing of equipment and procedures to follow to prevent the spread of a hazardous material beyond the site.
Dog Bite Safety Training™ (eLearning Course)
This program uses live animal footage to teach employees positive ways to avoid dog bites while on the job. Most dog bites can be avoided by simply reading the situation and understanding dog behavior.
Don't Fall Down On the Job™
This course demonstrates the hazards that exist in the workplace which may lead to slips, trips, and falls - and the steps they can take to prevent slip and fall related accidents.
Electrical Safety-Related Work Practices™ (eLearning)
This comprehensive course covers various topics including: working with ladders and operating equipment or vehicles with parts that raise to the level of overhead lines/clearances, temporary wiring, fuses and circuit breakers, the care and use of power tools, the potential hazards of working with electricity around flammable materials and the dangers of poor “housekeeping.”
Electrical Safety: Preventing the Shock of a Lifetime™ - Part 1
Preventing the Shock of a Lifetime is a two part eLearning series. In this part of the lesson, we’ll look at the following topics: the difference between qualified and unqualified employees, electrical safety training and de-energizing equipment.
Electrical Safety: Preventing the Shock of a Lifetime™ - Part 2
In this eLearning course, we’ll continue our look at preventing electrical shock. This part of the lesson will address the following topics: safety-related work practices, using portable equipment, personal protection.
Electrical Test Instruments™ (eLearning Safety Classic)
During this eLearning course, you will learn about the voltmeter, VOM meter, ampere meter, and the megohmmeter.
Energy Isolation & Control™ (Lock Out/Tag Out)
In this eLearning course, you will learn to identify when to follow an energy isolation control program, the steps in implementing an energy control program, and the rules for using locks and tags.
Ergonomics Awareness for Employees™ (eLearning Safety Classic)
Ergonomics is about putting “people first.” It is a way to better match tools, equipment, and work methods with workers. The application of ergonomics should be practical. Topics covered in this eLearning lesson: cumulative trauma disorders (CTDs), ergonomic related health effects, preventing cumulative trauma disorders and reporting problems.
Ergonomics Awareness For Supervisors™ - Part 1
Ergonomics is about putting “people first.” It is a way to better match tools, equipment, and work methods with workers. In this program were going to cover several key aspects of ergonomics that you as a supervisor or manager should be aware of such as, the topics shown here.
Ergonomics Awareness For Supervisors™ - Part 2
In this lesson, we’ll continue with our look at ergonomics awareness for supervisors by discussing the prevention of work-related disorders and the Ergonomics team approach and training.
Ergonomics Preventing Cumulative Trauma Disorders™ - Part 1
In part one of this two part eLearning series, you will learn about identifying the relationships between repetition, force, vibrations and CTDs.
Ergonomics Preventing Cumulative Trauma Disorders™ - Part 2
In this eLearning course, you will learn about identifying the risks of static exertion and view several ergonomic examples.
Fall Protection and Prevention™
In this eLearning lesson, you will learn to identify the events that lead to falls, the methods of preventing them, and the components of a fall arrest system.
Fire Basics in the Workplace™ - Part 1
Each year in the United States, fires affect around 56,000 places where people work, ranging from offices and small business, to manufacturing and industrial sites. In this lesson, we’ll discuss: preventing fires, classes of fire and types of fire extinguishers.
Fire Basics in the Workplace™ - Part 2
Each year in the United States, fires affect around 56,000 places where people work, ranging from offices and small business, to manufacturing and industrial sites. In this lesson, we’ll discuss: examples of fire types and their prevention & the PASS method of using fire extinguishers.
Fire Prevention: It’s Up to You™ (Safety eLearning)
In this eLearning course, you will learn about fire statistics, the types of fire hazards, the elements of fire prevention, and what to do in the event of a fire.
First Responder Duties™ - Part 1
First Responder Duties is a two part eLearning course that reviews the actions you should take at both the awareness and operational level. In this part of the lesson, you will learn about the actions you should take for a lab spill, chemical spill, and a corrosive spill.
First Responder Duties™ - Part 2
First Responder Duties is a two part eLearning course that reviews the actions you should take at both the awareness and operational level. In this part of the lesson, you will learn about the actions you should take for a chemical leak, a direct chemical spill, and a drum leak.
Forklift Safety™ (eLearning Safety Classic)
While the industrial forklift greatly reduces the cost and effort of material handling it also presents certain problems with regard to safety. From pre-trip inspection requirements through refueling, this eLearning course educates viewers on the many kinds of awareness needed to operate a forklift truck properly.
Goin’ Through the Motions™ (eLearning Safety Classic - For Employees)
In this eLearning course, you will learn how the body reacts to repetitive motion, the risk factors in producing repetitive motion injuries, the actions to minimize them, and the treatments available for repetitive motion injuries.
Goin’ Through the Motions™ - eLearning for Supervisors
In this eLearning course, you will learn how the body reacts to repetitive motion, the risk factors in producing repetitive motion injuries, and the actions to minimize them.
Hanging Iron: Truck Tire Chaining™ (Safety eLearning)
There are two methods of mounting tire chains, the roll over method and the block method. No matter which method is used, it's important to know how to mount, the conditions of your chains and when to use them.
Hazard Communication: Health Hazards™ (Safety eLearning)
In this eLearning course, you will learn to identify the sources of hazard information. Health hazard concepts, health effect terms, and control measures.
Hazard Communication: Physical Hazards™ (Safety eLearning)
In this eLearning course, you will learn about identifying sources of information, common hazard terms, classes of physical hazards, and the protective measures you can take.
Hazard Communication: Refresher Training™ (Safety eLearning)
In this eLearning course, you will learn about the information contained on container labels and a (Material) Safety Data Sheet.
HAZMAT Awareness - Starting Point for Safety™
Many people are involved in the transportation of a hazardous material. No matter what your involvement in the transportation process, you’ve got to know specific information about the chemical you’re dealing with.
Hearing Protection: HearSafe™ (eLearning Safety Classic)
In this eLearning course, you’ll learn to identify how the ear works, the types of ear plugs, and the dangers of non-work related noise.
Lab Compliance: Laboratory Conditions™
In this eLearning course, you will learn about identifying the measures for safe chemical handling, the different chemical hazards, and the best practices for lab work/activity.
Labels and Other Forms of Warning™ (Safety eLearning)
In this eLearning course, you will learn to identify the requirements for container labeling, the types of labeling information, and the types of hazard warning systems.
Lift Truck Characteristics, Balance, & Stability™ (Safety eLearning)
In this course, you will learn to identify the requirements for inspection of lift trucks with internal combustion engines. You will also learn about the precautions for refueling.
Lift Truck Inspection: Battery-Powered Engines™
Users will learn about gauges and indicator lights; inspecting the lifting mechanism, brakes, tires, hydraulic system; and basic rules and techniques for safely inspecting, changing and charging batteries, including wearing the necessary personal protective equipment (PPE).
Lift Truck Inspection™: Internal Combustion Engines
In this eLearning course, you will learn to identify the requirements for a physical and operational inspection of lift trucks with internal combustion engines. You will also learn about the precautions for refueling.