eLearning Library
TrainingBriefs® Gathering Competitive Information
Ethics concern an individual's moral judgments about right and wrong. Decisions taken within an organization may be made by individuals or groups, but whoever makes them will be influenced by the culture of the company. One area of concern within many organizations is the gathering of competitive information. Collecting information about your competitors makes good business sense. However, you must do so in an ethical and reasonable way. Unfortunately, this doesn’t always happen. If you ever find yourself in this situation, it helps to know how to act.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 5 Minutes
TrainingBriefs® Happy Holidays
New Micro-Learning! When the holiday season comes around, many people - by default - wish others a "Merry Christmas." But for people who don’t celebrate Christmas, this can feel disrespectful... and even rude. As we are seeking to create a respectful and inclusive workplace culture for everyone, part of that means recognizing that people celebrate different religions and come from different cultures and backgrounds.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® Her Hijab
New Micro-Learning! Making assumptions and perpetuating stereotypes about someone based on their religion or their religious clothing does not lead to an inclusive or respectful workplace. People often have different religious practices based upon their faith. Some of these practices include wearing something like a crucifix. For others, it means wearing a piece of attire such as a hijab. Today’s inclusive and respectful workplace culture means that the ability to practice your religion is open to you.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Respect / Respectfulness, Unconscious / Hidden Bias Foundational 5 Minutes
TrainingBriefs® His Husband
New Micro-Learning! There are still many stereotypes and prejudices about LGBTQ+ people - and this can often make it hard to come to work depending upon the attitudes and behaviors of co-workers. While religious beliefs about the LGBTQ+ community vary, what is important is that within the workplace, we provide a respectful environment for all workers.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Professionalism, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® I Can Hear You!
New Micro-Learning! People with disabilities live normal, happy lives and most of the time are very independent and self-sufficient. Don’t offend someone by assuming that they cannot do something or that they have to have your help, rather be willing to offer if it is desired. These stereotypes often lead to bias. Embracing our differences… as well accepting each other… are key components to creating a respectful and inclusive workplace where we all want to participate… and stay!
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness, Unconscious / Hidden Bias Foundational 5 Minutes
TrainingBriefs® I Had to Say Something!
Stereotypes and biases have not place at work. They can (and do) creep into our conversations and influence our actions. When we hear or witness these types of statements, we need to speak up and drive conversation around the impact (even if the intent was not to hurt a co-worker). If we don't, they can easily lead to misunderstandings and reinforced stereotypes. Speaking up is an important part of creating and maintaining a respectful work environment.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Leadership Unconscious / Hidden Bias, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Foundational 8 Minutes
TrainingBriefs® I’m Not Gonna Work Extra Hours
We all have a lot of things to get done during the day. As a manager or supervisor, you are charged with delegating those tasks to your team throughout the day. But you have an employee who won’t stay after hours or come in early when it’s needed. The position requires this kind of flexibility. What do you do?
eLearning - TrainingBriefs® Leadership Management, Communication, Successfully Leading Others, Professionalism Intermediate 8 Minutes
TrainingBriefs® Religious Discrimination
Creating a respectful and inclusive workplace is vital to the success of our organization. Religious discrimination is illegal. All claims of religious discrimination must be taken seriously and properly addressed to ensure that this does not happen in the workplace. But let’s say an employee comes to you and complains that they’ve been discriminated against because of their religion. What do you do?
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging, Leadership Management, Communication, Discrimination, Successfully Leading Others, Problem Resolution Intermediate 8 Minutes
TrainingBriefs® Respecting LGBTQ+ Co-Workers
Fostering a team atmosphere includes ensuring all employees are respected for their abilities and their differences. Differences in race, religion, age, ethnic background and sexual orientation add to the diversity of experience each individual brings to the team. By completing this course, you’ll have increased confidence as a manager and a more productive team, with fewer inter-personal conflicts.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Compliance, Diversity Dynamics, Management Intermediate 8 Minutes
TrainingBriefs® Respecting Sexual Orientation
Knowing when and how to deal with issues of sexual orientation, or sexuality, or even lifestyle choices can be a challenge. They're the kind of things that can give rise to gossip and innuendo, at the very least; and outright hostility and harassment if you don't deal with them correctly.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Effective Leadership, Respect / Respectfulness Foundational 8 Minutes
TrainingBriefs® Tackling Conflict Between Employees
A conflict between two or more employees is causing problems. For most managers or supervisors, the toughest part of dealing with conflict is making the decision to do something about it. So, how do you work with employees to resolve team conflict?
eLearning - TrainingBriefs® Leadership Management, Communication, Conflict Resolution, Successfully Leading Others, Problem Resolution Intermediate 8 Minutes
TrainingBriefs® Termination Due to Downsizing
We all dread it. It's one of the toughest responsibilities of a manager/leader. You must terminate an employee because your organization is downsizing. How well you do depends a lot on your preparation. So… what do you do?
eLearning - TrainingBriefs® Leadership Effective Leadership, Communication, Management, Professionalism Intermediate 8 Minutes
TrainingBriefs® Termination Due to Poor Performance
Performance-based terminations should never come as a surprise to your employees. Despite all your efforts, you still may not see the type or quality of improvement needed, and the only option left is to sever the relationship. However, by now, you should have clearly documented what you did to help the under-performing employee improve. What's the next step?
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Management Intermediate 7 Minutes
TrainingBriefs® They’re Both Older
It’s a good possibility that many members of our organization don’t understand that our organization is a collection of backgrounds, experience levels, and life lessons. It’s important for them to understand that we can draw on the strengths of those elements… developing a thorough solution that works for the entire team.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Discrimination, Inclusion / Equity / Belonging, Effective Leadership Foundational 5 Minutes
TrainingBriefs® Unacceptable Mistakes
There are times, when employees don’t perform their jobs up to our expectations for a variety of reasons. It’s your job, as a manager or supervisor, to communicate and reinforce those expectations and find appropriate solutions, when those expectations are not met. You have discovered an employee who makes an unacceptable number of mistakes. What do you do?
eLearning - TrainingBriefs® Leadership Management, Communication, Successfully Leading Others, Problem Resolution Intermediate 8 Minutes
TrainingBriefs® Why Creating a Sense of Belonging Matters
Belonging is that feeling of security and support - a sense of inclusion and acceptance within a group. It’s when an individual can bring their authentic self to work. By creating genuine feelings of belonging for all, an organization improves both engagement and performance. In today's increasingly diverse workplace, it's more important than ever for organizations to cultivate a culture of belonging. That’s a place in which all employees feel included, respected, and valued, regardless of their race, gender, age, religion, sexual orientation, or any other personal characteristic. When employees feel like they belong, they are more likely to be engaged, motivated, and committed to their work, which benefits our organization as a whole.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Cultural Competency & Sensitivity, Diversity Dynamics Foundational 5 Minutes
TrainingBriefs® Why Respect Matters
Respect sets the tone for the overall organizational culture. A culture of respect promotes fairness, integrity, and ethical behavior, which strengthens our organization's values and identity. When workplace respect is prioritized and consistently practiced, it creates a positive, inclusive, and supportive environment, leading to increased job satisfaction, productivity, and overall well-being of the workforce.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Diversity Dynamics, Inclusion / Equity / Belonging Foundational 5 Minutes
Got Compliance?™ Harassment, Really?™
By completing this eLearning course, you will be able to identify behaviors that are harassing, determine what behavior is out-of-bounds, and identify how to react given situations involving harassment.
eLearning - LearningBytes® Ethics & Compliance Harassment Prevention, Compliance, Professionalism Foundational 12 Minutes
Got Compliance?™ The Hostile Work Environment
One of the realities of today’s workplace is the potential for violence, and as a manager, you must be able to effectively respond to situations that create a hostile work environment. You are responsible for providing a safe workplace for all your employees so you need the skills to deal with the risks that exist in managing people.
eLearning - LearningBytes® Ethics & Compliance Workplace Violence Prevention, Harassment Prevention, Management, Professionalism Intermediate 20 Minutes
Got Compliance?™ Third Party Harassment
We all deserve to work in a respectful and harassment-free workplace and it’s important for you to understand what is and is not acceptable behavior. Sometimes harassment occurs by people outside of our company. This eLearning module will focus on harassment situations involving third party relationships such as vendors, customers, and contractors.
eLearning - LearningBytes® Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Harassment Prevention, Professionalism Intermediate 20 Minutes
Got Diversity & Inclusion?™ Generational Diversity for Managers
Generational diversity is a term used to describe the diverse employee population that spans four generations in the workplace. By completing this module, you will be able to identify the characteristics of the four generations and the challenges of managing their different work styles.
eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management Intermediate 16 Minutes
Got Leadership?™ Understanding Generation Y (Millennials)™
With four generations in the workforce today, there are both challenges and opportunities to working on multi-generational teams. In this module, we will be concentrating on Gen Y - the newest generation to enter the workplace (with different expectations and work styles).
eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Generational Challenges, Interpersonal Skills, Management, Onboarding Intermediate 11 Minutes
A.C.T. with Integrity™: Real Situations for Discussion (eLearning Advantage)
Most organizations operate at a fast pace—which means real choices have to be made quickly by employees every day. And every time they make a choice, they hold the future well-being of your organization in their hands. This highly interactive course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day.
eLearning - Advantage Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Onboarding, Professionalism Foundational 50 Minutes
Coaching and Feedback Essentials: An Advantage eLearning Course
This course is designed to empower the learner to: 1) Define “coaching” and discuss the benefits, 2) Identify ways to inspire, encourage and challenge their team, 3) Learn to use a coaching conversation template, and 4) Practice coaching.
eLearning - Advantage Leadership Coaching & Mentoring, Collaboration, Conflict Resolution, Interpersonal Skills, Management Intermediate 40 minutes
It's Not Just About Sex Anymore™: An Advantage eLearning Course
Using dramatic examples in white and blue collar, hospitality, health care and retail settings, this program will protect your organization by communicating everyone's legal responsibilities towards harassment and discrimination.
eLearning - Advantage Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Communication, Compliance, Discrimination, Onboarding, Professionalism Advanced 45 Minutes
Leadership 101
Learners taking this course will quickly understand that leadership is the willingness and ability to influence those around them at all levels. They will also explore different methods for being more influential and identify leadership behaviors in a variety of situations. This course also helps learners determine ways to develop committed team members; and develop vision, mission and goal statements.
eLearning - Advantage Leadership Effective Leadership, Coaching & Mentoring, Interpersonal Skills, New Supervisor, Onboarding Intermediate 40 Minutes
Managing Generation Y: Recruit, Engage, Retain™: An Advantage eLearning Course
With four generations in the workforce today, there are both challenges and opportunities to working on multi-generational teams. This course will help you understand how to recruit, engage, and retain Generation Y, the next generation of people entering our workforce.
eLearning - Advantage Diversity, Equity, Inclusion & Belonging Management, Communication, Diversity Dynamics, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership Intermediate 40 Minutes
PREVAIL!® for Elementary Schools (eLearning)
An armed intruder situation is something few of us have prepared for. And it’s that lack of preparation that raises anxiety… and fear. As an administrator, teacher or staff member… others look to you for help… especially in times of need. One of the times you may be asked to lead is when the unthinkable happens. It may help you to think of preparing for an armed intruder event in the same way that you prepare your staff or students for a fire, an earthquake or tornado. By taking a few minutes to train for one of these events, you know what to do in the very unlikely event that it actually happens. The exact same thing holds true when preparing for an armed intruder event.
eLearning - Advantage Leadership, Workplace Safety Armed Intruder / Active Shooter, Workplace Safety & Awareness Foundational 60 Minutes
PREVAIL!® for Middle & High Schools (eLearning)
Being prepared… that’s what can dramatically change your chance of prevailing during an armed intruder event. Why? Because the intruder is NOT counting on you being ready to act! A trained response allows for immediate action and a better opportunity to prevail. If you find yourself in an armed intruder event, you are the true first responder! You’ll have 2-5 minutes to take immediate action. Action that can save lives. The bottom line is this… Think about those around you… or your loved ones…Is there someone worth LIVING for? If yes…then dig deep! Find the strength and channel your energy into a plan to overcome and PREVAIL!
eLearning - Advantage Leadership, Workplace Safety Armed Intruder / Active Shooter, Workplace Safety & Awareness Foundational 60 Minutes
TrainingBriefs® The New Normal
New Micro-Learning! Biases and stereotypes based on national origin or heritage can lead to unfounded and negative comments and actions that can ruin relationships and reputations. This type of harassment and discrimination will not be tolerated in our organization!
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Micro-Inequities/Micro-Aggressions, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® The Post-Pandemic Workplace
New Micro-Learning! Returning to the office raises a lot of questions. It’s everyone’s job to make sure we create a workplace that is safe and respectful! During these trying times, communication will go a long way towards reducing fear and unfounded rumor/gossip. As we progress, you might see new changes. New policies. New procedures implemented within our workplace.
eLearning - TrainingBriefs® Personal Performance, Workplace Safety Communication, Onboarding, Professionalism, Reducing Stress (Work & Life) Foundational 8 Minutes
Legal Briefs™ Harassment & Discrimination: Promoting Respect and Preventing Discrimination
Harassment and discrimination are probably two of the most well known legal issues managers face. Unfortunately, they are also the two areas where managers can get themselves into the most trouble. Even with all the publicity on this topic in the media, many managers are not aware of their responsibilities regarding harassment and discrimination This course covers critical information on the things you need to be aware of in terms of how harassment and discrimination impacts you, as a manager, on a daily basis.
eLearning - Signature Ethics & Compliance, Leadership Management, Compliance, Discrimination, Harassment Prevention, Professionalism Intermediate 35 Minutes
Mentoring 201™ The Next Steps for Success (eLearning Signature)
Mentoring 201 takes a closer look at some key elements of the mentor/mentee partnership. This course covers the following key points for a meaningful mentoring partnership: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.
eLearning - Signature Leadership, Personal Performance Coaching & Mentoring, Collaboration, Communication, Interpersonal Skills, Effective Leadership Intermediate 30 Minutes
TrainingBriefs® The Boys Club
New Micro-Learning! Bias refers to negative or positive assumptions usually applied to groups of people. Bias can be persistent, harmful and/or unequal treatment of an individual based on a characteristic they possess or beliefs about a group with which they are identified. When we think about other people, we need to be aware of how bias may come into play. This is particularly true when the same behavior is seen as positive or negative depending upon if the person is a man or a woman.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® The Greatest Generation?
New Micro-Learning! Having a diverse workplace is very important. But until we are inclusive – meaning that we truly include and respect others - we are wasting an opportunity to leverage the power of that diversity. We can make assumptions (and stereotypes) about people based on their age… like younger people will be much better at embracing and using technology when compared to those that are older.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Generational Challenges, Respect / Respectfulness Foundational 5 Minutes
Let's M.E.E.T.™ to Resolve Workplace Harassment (eLearning Signature)
This course is designed to help you recognize, respond to and resolve difficult interactions that can stem from inappropriate or illegal behaviors in the workplace. This allows you and your organization to stay on the “right side of the line.” As a manager, it is especially important that you respond to any incidents immediately and thoughtfully.
eLearning - Signature Ethics & Compliance Compliance, Harassment Prevention, Inclusion / Equity / Belonging, Professionalism Intermediate 20 Minutes
ATTITUDE!™ Resolving Difficult Situations in the Workplace (eLearning Signature)
Unless you're a psychologist, no one really likes to deal with a difficult attitude... If we're really truthful, most of us would rather walk on hot coals before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This interactive course helps by providing a 5-step process to tackling difficult situations.
eLearning - Signature Leadership, Personal Performance Collaboration, Communication, Emotional Intelligence, Interpersonal Skills, Effective Leadership Foundational 40 Minutes
ATTITUDE!™ Resolving Difficult Situations in the Workplace for Healthcare (eLearning)
Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor, or even a patient to feel the negative effects from someone with a bad attitude. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.
eLearning - Signature Leadership, Personal Performance Collaboration, Communication, Conflict Resolution, Emotional Intelligence, Interpersonal Skills, Effective Leadership Foundational 40 Minutes
Legal Briefs™ Substance Abuse: The Manager's Role in Creating & Maintaining a Drug-free Workplace
We have a responsibility to understand and communicate to employees the organization’s policy on substance use or abuse in the workplace. This course contains critical information on the things you need to be aware of in terms of how substance use and abuse in the workplace impacts you as a manager, your employees and your organization.
eLearning - Signature Ethics & Compliance, Leadership Substance Abuse, Compliance, Employee Wellness, Management, Professionalism Intermediate 30 Minutes
TrainingBriefs® Team Cohesion (Diversity Moments)
New Micro-Learning! Being a successful manager requires being able to juggle numerous work priorities while keeping your balance. One of the priorities you must juggle is developing and maintaining a cohesive and productive team - easier said than done! A diverse workforce creates a diverse range of opinions, attitudes, and perspectives – and all that diversity can result in conflict, tension, and frustration leading to lost productivity – and possibly even a disruption to customer service.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness Foundational 9 Minutes
ALL IN!™ Tackling Tough Diversity Dynamics (Advantage Program)
When it comes right down to it, no one likes tension or conflict in the workplace. But with such a diverse workforce, differences are bound to surface. ALL IN!™ is designed to provide you with practical skills for recognizing and responding to the diversity and inclusion dynamics that are often grounded in racial and cultural differences. It’s important to remember that racism runs counter to our beliefs in human rights. Some people hope that avoiding awareness and discussion of racial issues is the solution. We need to challenge some of our traditional ways of thinking. Not by calling people out but by calling people in.
eLearning - Advantage Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Harassment Prevention, Inclusion / Equity / Belonging, Racial Equity, Unconscious / Hidden Bias, Workplace Civility Foundational 60 Minutes
TrainingBriefs® Third Party Harassment
New Micro-Learning! Outside (also known as third party) harassment, especially sexual harassment, can lead to serious legal actions filed against individuals and organizations. Just because they are not employees of your organization does not mean their behaviors are acceptable or legal.
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Learning Reinforcement, Professionalism, Sexual Harassment Foundational 8 Minutes
Conducting Legal Interviews™ (eLearning Signature)
Hiring employees can be an expensive and lengthy process. Managers are often in a hurry to fill vacant positions in order to maintain the productivity of their departments. They are usually so focused on getting the position filled, they may not realize they have asked an inappropriate interviewing question. Keeping interviewers up to date on legal interviewing practices is invaluable to your organization. Court costs and legal fees as well as time off the job can cost your organization both money and bad publicity.
eLearning - Signature Ethics & Compliance, Leadership Effective (& Legal) Interviewing, Compliance, Management Intermediate 40 Minutes
Conflict 101™ (eLearning Signature)
If you're like most people... you never really give much thought to conflict... you just deal with it. You either fight...take flight or...simply freeze. In other words, you argue or yell your way through it... avoid it all together... or you just don't know what to say or do. Conflict is simply a part of life - and that's especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.
eLearning - Signature Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Effective Leadership, Professionalism Foundational 35 Minutes
Courage 2 Coach™ - (eLearning Signature)
Effective coaching is the single most important factor in employee development today. Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success.
eLearning - Signature Leadership, Personal Performance Coaching & Mentoring, Change, Communication, Interpersonal Skills, Management, Professionalism Foundational 35 - 40 Minutes
Mentoring 101™ - The Basics (eLearning Signature)
A mentor is someone who provides guidance to a less-experienced employee. A mentor may be another employee or even a professional from outside of the company. Regardless of the structure, mentors are role models who shares knowledge and advice to help the mentee grow professionally.
eLearning - Signature Leadership, Personal Performance Coaching & Mentoring, Collaboration, Communication, Interpersonal Skills, Effective Leadership Foundational 20 Minutes
Smart Leadership: Conducting Legal Interviews™ (eLearning Signature)
Keeping interviewers up to date on legal interviewing practices is invaluable to your organization. Court costs and legal fees as well as time off the job can cost your organization both money and bad publicity. This course is designed to educate you on how to create and ask legally defensible pre-employment questions based upon a structured behavioral based interview that will help you hire the right person and stay out of court.
eLearning - Signature Ethics & Compliance, Leadership Effective (& Legal) Interviewing, Compliance, Management Intermediate 40 Minutes
Taking TIME to Lead™
As a supervisor or manager, you’re responsible for yourself and others. Your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.
eLearning - Signature Leadership Conflict Resolution, Communication, Interpersonal Skills, Successfully Leading Others, Management Intermediate 30 Minutes
The Oh Series™ Everyday Workplace Ethics (eLearning)
We’re all faced with making decisions every day. When making a decision that involves right & wrong choices, sometimes it's tough to figure out what's the best decision in a given situation. It’s important to remember that our decisions can result in actions that have major consequences - for the organization, our customers and for ourselves.
eLearning - Signature Ethics & Compliance Ethics & Integrity, Collaboration, Compliance, Conflict Resolution, Problem Resolution Foundational 30 Minutes
TrainingBriefs® Planned Spontaneous Recognition
New Micro-Learning! You want high performance from your employees. You push them to give you exceptional results. In doing so you often raise stress levels-theirs and yours! This can create a potentially explosive situation. If you want to diffuse that possibility and keep your team motivated, try introducing Planned Spontaneous Recognition.
eLearning - TrainingBriefs® Leadership Motivation, Effective Leadership, Successfully Leading Others, Management Intermediate 6 Minutes
TrainingBriefs® That’s Not Funny!
Regardless of your position, title or level in the organization, it is your job—and the job of every employee—to help create a professional workplace by demonstrating appropriate behavior. When it comes to telling jokes, there's a fine line between funny and disrespectful. We can't always know what may be offensive just by looking at someone.
eLearning - TrainingBriefs® Ethics & Compliance Compliance, Discrimination, Respect / Respectfulness Intermediate 8 Minutes
TrainingBriefs® Recognizing Inappropriate Humor
New Micro-Learning! What do cable news hosts, political bumper stickers, and religious jokes have in common? The answer is that some of them are funny, while others find them deeply offensive. It’s important to know that inappropriate humor can be the basis for a discrimination law suit.
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Learning Reinforcement, Professionalism, Respect / Respectfulness Foundational 5 Minutes
Got Respect?® Humor in the Workplace
By completing this module, you will be able to distinguish between appropriate and inappropriate humor in the workplace. You will also be able to describe different responses to inappropriate humor in the workplace and implications of each.
eLearning - LearningBytes® Ethics & Compliance Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Professionalism Foundational 15 Minutes
TrainingBriefs® Micro-Inequities in the Workplace
No matter what the words we say, our actual communication (what others understand about and from us) is influenced by our expression, gestures and tone of voice. In fact, research has shown that only a small percentage of the brain processes verbal communication. Micro-inequities are repeated, subtle, often unconscious messages that devalue or discourage. Our focus on workforce diversity and inclusion underscores the importance of demonstrating respect for individual differences, such as personal styles, work habits, physical characteristics and life circumstances.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Micro-Inequities/Micro-Aggressions, Diversity Dynamics, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® Defamation of Character
New Micro-Learning! Gossip is one of those areas where it's easy to find us on the wrong side of the line. While it may seem like harmless water cooler talk, it's not. Not only is gossip unprofessional because it destroys respect and trust in the workplace; it can also get our organization and us into a lot of trouble.
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Discrimination, Respect / Respectfulness Foundational 5 Minutes
M.E.E.T. Zero Tolerance™: Enforcing Zero Tolerance with Fairness and Respect (eLearning Course)
Enforce zero-tolerance policies with fairness and respect. Although most zero-tolerance policies seem pretty clear, when the human dynamic is added to the equation, the solution may no longer be so clear cut. This makes the manager’s job of enforcing the policy much more challenging. This course is designed to show how to enforce zero-tolerance situations at work while maintaining fairness, equity and respect for all employees.
eLearning - Signature Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Communication & Influencing, Conflict Resolution, Culture Commitment, Harassment Prevention, Effective Leadership, Professionalism Intermediate 30 - 40 minutes
Got Diversity & Inclusion?™ Rethinking Racial Diversity (for Managers)
A diverse workforce brings the competitive advantages that spring from different cultures, viewpoints and experiences. This course focuses specifically on rethinking racial diversity. By the end of this module, you will be able to identify the process of dealing with racial misconceptions and how to aid employees in dealing with cultural differences.
eLearning - LearningBytes® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Management, Professionalism, Respect / Respectfulness Intermediate 18 Minutes
Integrity Every Day: Real Choices. Right Decisions.™ (Healthcare eLearning)
As a healthcare employee, you face situations every day where you have some real choices to make. And it’s important that you understand your responsibilities in those situations and then make the right decisions. This course is designed to help you learn how to do the right thing, for the right reasons, in the right way.
eLearning - Signature Ethics & Compliance Ethics & Integrity, Change, Compliance, Effective Leadership, Professionalism Foundational 30 - 45 minutes
A.C.E. It!™ How to Solve Tough Workplace Problems (eLearning Course)
Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.
eLearning - Signature Personal Performance Interpersonal Skills, Change, Communication, Effective Leadership, Sales & Service Foundational 40 Minutes
Affirmative Action: An Overview
Affirmative action plays an important role within many organizations. The purpose of affirmative action is to establish fair access to employment opportunities to create a workforce that is an accurate reflection of the demographics of the qualified available workforce in the relevant job market. Affirmative action policies and programs are tools whereby additional efforts are made to recruit, hire, and promote qualified women, minorities, and individuals with disabilities. This course provides an overview of affirmative action and it's role in diversity and EEO programs.
eLearning - Signature Ethics & Compliance Compliance, Diversity Dynamics Foundational 30 Minutes
Another Look: Defining Respect in Healthcare™ (eLearning)
A compelling eLearning course that investigates and addresses diversity and inclusion within the healthcare industry. This program is great for new hire orientation and on-boarding. Tough issues like stereotyping and age are addressed.
eLearning - Signature Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Onboarding, Professionalism, Respect / Respectfulness Foundational 40 Minutes
Bury My Heart at Conference Room B™ (eLearning Program)
Many feel they can manage, but few were born to lead! Leadership is the key! But... there is more methodology, misdirection and generalized academic babble about the concept of leadership than almost any business subject out there. This course tackles the myths of leadership!
eLearning - Signature Leadership Effective Leadership, Change, Communication, Successfully Leading Others, Management Foundational 40 Minutes
Conflict Clock™ for Managers & Supervisors
Put the kibosh on conflict! This new eLearning course gives managers a new perspective on understanding and resolving conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.
eLearning - Signature Leadership Conflict Resolution, Communication, Interpersonal Skills, Professionalism Intermediate 30 Minutes
Courageous Change: Succeeding in a Changing World!
Are you finding it challenging to overcome obstacles? Can you persevere during times of trial and difficulty? Almost every instance of leadership that pushes us toward progress involves change. This interactive eLearning course is geared towards managers and supervisors, helping learners quickly understand and respond to change in the workplace via the A.C.T.I.O.N. model.
eLearning - Signature Personal Performance Change, Management Intermediate 40 Minutes
Everybody Wins: How to Turn Conflict into Collaboration (eLearning Program)
Conflict is everywhere. It’s natural and unavoidable. Conflict is something we all deal with in one form or another every day. The problem is that many of us don’t deal with it well. It’s important to realize that conflict isn’t always a negative experience. It depends on how we view it, our own skills at handling it and our ability to deal with it.
eLearning - Signature Personal Performance Interpersonal Skills, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Management, Professionalism, Respect / Respectfulness Foundational 40 Minutes
F.A.I.R. in Action™ for Managers (eLearning)
Diversity is about understanding the unique characteristics of the various groups that make up your business environment (such as customers, managers, employees, suppliers and other stakeholders). The paradox of diversity is that sometimes people may have to be treated differently in order to be treated fairly. F.A.I.R. in Action is designed to help you recognize and respond to those similarities and differences and understand what diversity really is and when it matters most in the workplace.
eLearning - Signature Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Compliance, Diversity Dynamics, Interpersonal Skills, Effective Leadership, Micro-Inequities/Micro-Aggressions, Unconscious / Hidden Bias Foundational 40 Minutes
Fearless Facilitation!™ How to Lead Effective Meetings (eLearning Program)
Turn ineffective meetings into highly productive sessions! Fearless Facilitators expertly foster participation and make any group session more productive.
eLearning - Signature Leadership, Personal Performance Communication, Communication, Communication & Influencing, Interpersonal Skills, Effective Leadership, Onboarding, Professionalism Intermediate 35 Minutes
Fearless Facilitation!™ How to Lead Effective Training (eLearning Course)
Exemplary facilitators are fearless because they prepare thoroughly for training sessions, are organized to the minutest detail, respect the experiences of adult learners, attend to various learning styles, and masterfully draw out the wisdom of participants. This course will help turn ineffective training into highly productive sessions.
eLearning - Signature Leadership, Personal Performance Effective Training, Interpersonal Skills, Effective Leadership, Professionalism Intermediate 35 Minutes
Generations: M.E.E.T. for Respect in the Workplace™
Minimize conflict and strengthen collaboration among all generations! This new course is designed to prepare you for working with generational differences in real-world situations. Every organization in the United States is experiencing a new set of workplace dynamics based upon the phenomenon of four generations working together—either in its own workplace or in its client, customer and supplier base.
eLearning - Signature Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Management, Professionalism Foundational 45 Minutes
Get the Whole Picture™: Asking Probing Questions in a Behavioral-Based Interview
This course was created for people who are already familiar with basic behavior-based interviewing. It is an advanced workshop-format designed to significantly improve probing skills. Developed in collaboration with Dr. Paul Green, a leading industrial psychologist and behavioral-based interviewing expert, this course enables participants to identify their personal probing style and then practice five effective probing strategies.
eLearning - Signature Leadership Effective (& Legal) Interviewing, Hiring & Recruiting, Effective Leadership, Professionalism Advanced 30 Minutes
Good People, Bad Choices (eLearning Signature)
The eLearning course is a guide to ethical decision-making and provides an excellent vehicle for discussion based training that includes such topics as confidential information, gift giving, financial accountability, copyright infringement and more.
eLearning - Signature Ethics & Compliance Ethics & Integrity, Compliance, Onboarding, Professionalism Foundational 40 Minutes
Johnny the Bagger: A True Story of Customer Service™ (eLearning Signature)
This course focuses on how you can provide exceptional service to your customers. Exceptional service happens when it comes from the heart of each of us. And anyone, no matter who they are or what they do in the organization, can make a difference. Based on a true story, Johnny the Bagger® is designed to show an example of great customer service through the story of Johnny, the grocery bagger.
eLearning - Signature Personal Performance Customer Service, Change, Communication, Interpersonal Skills, Motivation, Professionalism Foundational 30 - 45 minutes
Life IS a Series of Presentations™: Inspire, Inform & Influence. (eLearning Course)
The process of transmitting information from one mind to the minds of others is a very complex process. This course simplifies the process through the P.O.I.N.T. model. The model prescribes a series of steps to follow that enable participants to inspire, inform and influence others confidently and persuasively.
eLearning - Signature Personal Performance Communication, Communication & Influencing, Interpersonal Skills, Professionalism Foundational 40 Minutes
Motivation: Dream it. Walk it. Believe it.™ (eLearning Signature)
While numerous books, programs and articles talk about goal setting and motivation, most people still don't know where to begin. They need a simple, real-world and practical approach they can apply to all aspects of their lives. This program delivers the approach. Using this program, employees discover what motivates them and how to use that knowledge to set individual goals.
eLearning - Signature Personal Performance Motivation, Change, Communication, Professionalism Foundational 40 Minutes
Once Upon a Leader™ (eLearning Signature)
The majority of challenges calling for leadership are everyday situations in our professional and personal lives. This new eLearning course delves into these challenges and how to overcome them.
eLearning - Signature Leadership Effective Leadership, Interpersonal Skills, Management, Professionalism Foundational 30 Minutes
Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work - for Managers
This program for managers is about recognizing and preventing bullying in the workplace. Bullying can happen in any size organization and in any department. Awareness is paramount. It is everyone's responsibility to prevent it.
eLearning - Signature Ethics & Compliance Harassment Prevention, Communication, Ethics & Integrity, Harassment Prevention, Management, Professionalism Intermediate 45 Minutes
Ready. Set. CHANGE!™ Reacting Smarter. Adapting Faster. Engaging Together. (eLearning Course)
Change in the workplace today has taken on a new dimension. It is no longer just an event or an initiative, is it? Rather, it is pervasive and constant, and it impacts all of us. This course will provide you with a clear and practical strategy that will help you develop the skills to understand, respond to and navigate any change in a way that’s positive and productive for you, coworkers, customers and the organization.
eLearning - Signature Personal Performance Change, Communication, Conflict Resolution, Interpersonal Skills, Effective Leadership, Onboarding, Professionalism Intermediate 45 Minutes
Substance Abuse - A Real Danger™
Most people have had too much to drink at least once in their lives. Unfortunately, people don’t always recognize the danger of drinking alcohol or using drugs. In this lesson, we’ll discuss the dangers of substance abuse, the effects of different substances, factors behind substance abuse and support options available in the workplace.
eLearning - Signature Ethics & Compliance, Personal Performance Substance Abuse, Compliance, Employee Wellness, Workplace Safety & Awareness Foundational 20 Minutes
The Courage to Coach™ for Retail (eLearning Signature)
The Courage to Coach™ for Retail is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance. The course will provide you with the skills necessary to directly address a common fear among managers—how to coach an employee when the employee doesn’t want to be coached.
eLearning - Signature Leadership Coaching & Mentoring, Change, Communication, Conflict Resolution, Management, Professionalism Foundational 30-40 Minutes
The Extraordinary Leader™: Going from Good to Great - eLearning
In a world growing increasingly complex, there is an urgent need for leaders at every level and in every organization. The need is for leaders who are prized because of contributions they make to their organizations, the role models they present and the elevated standards of performance they set. The Extraordinary Leader is a course designed to help leaders develop competencies needed to produce extraordinary results in their organizations.
eLearning - Signature Leadership Effective Leadership, Change, Coaching & Mentoring, Collaboration, Communication, Communication & Influencing, Interpersonal Skills, Management, Motivation, Professionalism Intermediate 30 - 45 minutes
The Oh Series™ Ethics & Transparency (eLearning)
Price fixing. Bid rotation. Bribery. When we’re faced with a decision that involves right and wrong choices, sometimes it's tough to figure out what's the best decision in a given situation. In this program, we're going to look at some examples of ethical situations that can make a person say “OH?...”
eLearning - Signature Ethics & Compliance, Personal Performance Ethics & Integrity, Collaboration, Compliance, Conflict Resolution, Problem Resolution, Professionalism Foundational 35 Minutes
The Oh Series™ Everyday Ethics (The Complete Series eLearning)
The complete Oh Series situations in one course! When we’re faced with a decision that involves right and wrong choices at home or at work, sometimes it's hard to figure out what's the best decision in a given situation. This complete course covers 12 tricky ethical situations that make you go... "OH?!?"
eLearning - Signature Ethics & Compliance Ethics & Integrity, Collaboration, Compliance, Conflict Resolution, Problem Resolution Foundational 45 Minutes
TrainingBytes® Achieving Communication Excellence (eLearning)
Effective interpersonal skills are at the heart of every successful project, team and organization. As long as there are individuals interacting in the workplace, there is a need for sharpened communication skills to diffuse potential problems, increase productivity and accelerate results.
eLearning - Signature Personal Performance Communication, Interpersonal Skills, Onboarding, Professionalism Foundational 30 minutes
Whistleblowing and the Law
The Whistleblower Protection Act of 1989, commonly known as the WPA, is a U.S. federal law that protects federal whistleblowers who work for the government and report agency misconduct. This course provides and overview of the WPA and WPEA.
eLearning - Signature Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 25 Minutes
Without Regard… (For Employees)
To avoid the high cost of workplace discrimination, organizations and their employees must know what is and isn’t discrimination, as well as what actions to take if discrimination occurs. Without Regard… is designed to be a brief but effective overview of workplace discrimination for employees - and is now in our eLearning Signature format!
eLearning - Signature Ethics & Compliance Discrimination, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness Foundational 40 Minutes
Writing for Business Results™ (eLearning Course)
Have you ever thought, “I wish I were a better writer’? Or perhaps, “I wish I felt more confident that my writing is effective.” Wherever you fall on the scale of writing skills, Writing for Business Results is designed for you. If you are just beginning your career and need basic help with your business writing, you will find this course presents information in a succinct, clear language.
eLearning - Signature Personal Performance Interpersonal Skills, Communication, Professionalism Foundational 40 Minutes
TrainingBriefs® Interview Preparation
When preparing to interview candidates, it’s important to ask questions that will help you evaluate capabilities, commitment and chemistry. This course helps you think about how you currently prepare for an interview and asks - what could you change to make your interviewing more effective?
eLearning - TrainingBriefs® Leadership Effective (& Legal) Interviewing, Management Foundational 8 Minutes
TrainingBriefs® A Short Term Gain (for Managers)
When employees fail to behave ethically and violate organizational policy, you must act swiftly to address the behavior and take the appropriate disciplinary action. Doing so will help protect the organization and avoid sending the wrong message throughout the workforce. Promptly responding to violations of policy is one of many ethical issues that come up in the workplace.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Effective Leadership, Management, Professionalism Foundational 8 minutes
TrainingBriefs® Accepting and Giving Gifts
Updated! The acceptance of gifts, services, and hospitality can leave an organization vulnerable to accusations of unfairness, partiality, deceit, or even unlawful conduct. This is one of many ethical issues that come up in the workplace.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Learning Reinforcement, Professionalism Foundational 5 Minutes
TrainingBriefs® Accepting Your New Role
New Micro-Learning! Being a manager, supervisor or team leader can be an extremely rewarding position. It also is challenging, and, at times, frustrating to be caught between your team and the management team you report to. In especially challenging times, keep in mind that you were selected because of your skills and potential that people higher up in the organization recognize in you.
eLearning - TrainingBriefs® Leadership, Personal Performance Successfully Leading Others, Effective Leadership, Learning Reinforcement, Management Foundational 9 Minutes
TrainingBriefs® An Employee Who Threatens an Outsider
New Micro-Learning! If an employee has threatened someone outside your organization, it may be a warning sign of an employee who is under stress and having a difficult time maintaining control of his or her emotions. If you fail to act, you could end up facing a hostile work environment lawsuit. Direct intervention at an early stage really does make a difference.
eLearning - TrainingBriefs® Ethics & Compliance, Leadership Compliance, Management, Workplace Violence Prevention Foundational 5 Minutes
TrainingBriefs® An Employee with a Temper
New Micro-Learning! There is no excuse, in the eyes of the law, for permitting unacceptable or unprofessional behavior of any kind - regardless of the circumstances. If you are unsure how to deal with the situation, consult with an EAP professional, human resources, security officials or upper management. There are resources available to help you with these types of problems. So, if someone gets out of line... deal with it. Immediately.
eLearning - TrainingBriefs® Ethics & Compliance Compliance, Management, Workplace Violence Prevention Foundational 6 Minutes
TrainingBriefs® An Introduction to Diversity & Inclusion
New Micro-Learning! Diversity has to do with human differences. So a lot of times when people say “diversity” they really mean is race or gender or ethnicity. Diversity is much more than that – it’s any point of difference. It can be differences in race or gender, but it also could be differences in work style, differences in personalities, differences in terms of our organizational cultures any type of difference that matters.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Learning Reinforcement, Respect / Respectfulness Foundational 7 Minutes
TrainingBriefs® Communicating with Difficult Employees
New Micro-Learning! In conversations with employees that may be somewhat challenging, it’s important for you to have some strong communication skills. Asking good questions is one such skill. Communicating with an employee who may be defensive requires you to model an open, questioning stance - we can call it the learning stance.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Interpersonal Skills Foundational 5 Minutes
TrainingBriefs® Communication Tools
New Micro-Learning! Let’s face it, leaders can never have enough communication skills to deal with all of the situations that come their way in the workplace. By the end of this module, you will be able to identify coaching and problem-solving questions to help employees develop greater competence and confidence.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication Foundational 6 Minutes
TrainingBriefs® Confidential Information
Updated! Maintaining confidentiality at the workplace is of utmost importance in today’s competitive world to ensure that information about customers, clients, and employees are safe. This course delves into the importance of keeping things confidential.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Intermediate 6 Minutes
TrainingBriefs® Conflict of Interest
Updated! A conflict of interest arises in the workplace when an employee has competing interests or loyalties that either are, or potentially can be, at odds with each other. A conflict of interest causes an employee to experience a struggle between diverging interests, points of view, or allegiances.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Learning Reinforcement, Professionalism Foundational 5 Minutes
TrainingBriefs® Cutting Corners
Ethics violations put the company and our work at risk. We count on you to conduct yourself with integrity and to help influence others to also act with honesty and professionalism. If you notice a co-worker violating the code of business ethics, it is your ethical obligation to them, to the company, and to yourself to gather your thoughts about the situation and organize an appropriate response to help minimize potential risks.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 5 Minutes
TrainingBriefs® Dealing with Unprofessional Behavior
New Micro-Learning! This module emphasizes the role of coaching in creating successful outcomes when dealing with an employee’s unprofessional behavior. Making time for coaching has several benefits such as increased productivity, improved well-being and expanded employee effectiveness.
eLearning - TrainingBriefs® Leadership Effective Leadership, Coaching & Mentoring, Successfully Leading Others, Learning Reinforcement, Meeting Preparation, Professionalism Intermediate 5 Minutes
TrainingBriefs® Describing the Job
New Micro-Learning! Recruiting a new employee might appear to be a simple process. In reality, it’s an extremely complex process, and in every step of the way you need to be aware of certain legal implications. In this course, we will explore the topic of describing the job.
eLearning - TrainingBriefs® Ethics & Compliance Hiring & Recruiting, Compliance, Management Intermediate 6 minutes