Search eLearning Library for: Personal Performance
Signature 116 courses
TrainingBriefs® 393 courses
LearningBytes® 133 courses
Advantage 32 courses
Advantage Plus 6 courses
Safety Classics 105 courses
SafetyBytes® 221 courses
Interactive Tools 31 courses
Got Performance?® Time Management
Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive. Learn the importance of time management, the techniques for time management, and the skills for conquering procrastination.
eLearning - LearningBytes® Personal Performance Time Management Foundational 20 Minutes
Got Performance?® Understanding Global Communication
Our world is changing as a direct result of increasing technology, changing demographics, and the globalization of business interests. This course addresses how different cultures have tendencies that impact communication in global teams. Learning to understand and address cultural differences is key to success in a global community.
eLearning - LearningBytes® Leadership, Personal Performance Communication, Collaboration, Interpersonal Skills, Professionalism Intermediate 17 Minutes
Got Performance?® When Policies and Service Collide
As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.
eLearning - LearningBytes® Leadership, Personal Performance Customer Service, Interpersonal Skills, Professionalism, Sales & Service Intermediate 14 Minutes
Got Sales?® Account Development
Account development is the process of creating and executing a plan to improve your organization’s market share from the customer. When appropriate, this plan may include team selling. By the end of this lesson, you will be able to identify the importance of account development and the techniques for account development.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 25 Minutes
Got Sales?® Cross-Selling and Up-Selling
Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes
Got Sales?® Customer Care
Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.
eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service, Selling Foundational 25 Minutes
Got Sales?® Qualifying
Qualifying is the disciplined questioning and analysis required to accurately assess the needs and interest of customers. It's not a one-time event, but performed throughout each sales interaction to ensure customer satisfaction. By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity.
eLearning - LearningBytes® Personal Performance Selling, Sales, Sales & Service Foundational 25 Minutes
Got Sales?™ Closing
After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 25 Minutes
Got Sales?™ Communication
Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.
eLearning - LearningBytes® Personal Performance Communication & Influencing, Customer Service, Sales, Sales & Service Foundational 25 Minutes
Got Sales?™ Consultative Selling
In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 20 Minutes
Got Sales?™ Continuous Learning
Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.
eLearning - LearningBytes® Personal Performance Personal Improvement, Professionalism, Sales, Sales & Service, Selling Foundational 25 Minutes
Got Sales?™ Customer Business Understanding
Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.
eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 25 Minutes
Got Sales?™ Handling Objections
Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.
eLearning - LearningBytes® Personal Performance Sales & Service, Interpersonal Skills, Sales, Selling Foundational 25 Minutes
Got Sales?™ Opportunity Generation
Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 20 Minutes
Got Sales?™ Outbound Telephone Selling Techniques
Outbound telephone selling is the process of using the telephone to proactively contact customers and engage in open-dialogue (non-scripted) sales conversations. By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 22 Minutes
Got Sales?™ Product and Solution Understanding
Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. It also includes understanding how customers use your solutions within a variety of applications.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 20 Minutes
Got Sales?™ Relationship Development
Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.
eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 30 Minutes
Got Sales?™ Sales Opportunity Management
Sales opportunity management is the process of following up and managing the necessary activities to convert leads into closed deals. Typically, the more expensive the product, the more steps you can expect in the sales cycle. By the end of this course, you will be able to identify the importance and techniques for sales opportunity management.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes
Got Sales?™ System Proficiency
Systems proficiency is the ability to acquire data about your organization and your competitor’s products and services, document information about your customer, and enter orders. By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service, Selling Foundational 20 Minutes
Got Sales?™ Territory Planning
Territory planning is the process of creating the strategy and tactics necessary to deliver the required revenue and market share from a customer base. A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes