Search eLearning Library for: Personal Performance
TrainingBriefs® Recognizing Sales Opportunities
New Micro-Learning! One way in which you can support the sales process is by recognizing and responding to sales opportunities as they present themselves. The key, just like it is with any sales strategy, is to ask questions and then really listen to the answers using the ask, listen, clarify and confirm strategy. This will help keep the customer engaged and confirm understanding of the opportunity.
eLearning - TrainingBriefs® Personal Performance Sales & Service, Communication, Professionalism Foundational 5 Minutes
TrainingBriefs® Resolving Sales Problems
New Micro-Learning! In an ideal world, everyone - sales, support and service - would all be highly connected. Everyone would know all the details about a customer account and everything would go off without a hitch. But, as we all know, the reality is misunderstandings, mistakes and problems happen. What's important is how you handle the situation. The truth is, how you recover from a problem can be a major factor in keeping that customer's business.
eLearning - TrainingBriefs® Personal Performance Sales & Service, Communication Foundational 7 Minutes
TrainingBriefs® Responding to Change with Clarification
New Micro-Learning! Everyone reacts differently to change, and we can influence how others around us react. Anyone can respond to change in a way that's positive and productive for themselves and their organizations. The Change Response Strategy™ is a tool you can use in any change situation by clarifying how and why a change impact you and others.
eLearning - TrainingBriefs® Personal Performance Change, Communication, Interpersonal Skills, Professionalism Intermediate 6 Minutes
TrainingBriefs® Responding to Change with Commitment
New Micro-Learning! The commitment phase of the Change Response Strategy is all about exploring the consequences, making a choice you're comfortable with and then moving forward. During this course, you’ll observe how a team leader uses an experience within her organization to explain the strategy to a friend.
eLearning - TrainingBriefs® Personal Performance Change, Interpersonal Skills, Professionalism Intermediate 9 Minutes
TrainingBriefs® Responding to Change with Communication
New Micro-Learning! Change is pervasive and constant. And that's why being able to navigate change is a required skill. This course leverages the Change Response Strategy - a tool you can use in any change situation to analyze a change and effectively communicate to express your concerns, share needs, and get answers to questions.
eLearning - TrainingBriefs® Leadership, Personal Performance Change, Communication, Interpersonal Skills, Professionalism Intermediate 7 Minutes
TrainingBriefs® Tailoring Your Presentation
New Micro-Learning! When you have the ability to be flexible and tailor you presentation in the face of changing situations, you're going to be able maintain interest and make you message compelling in order to inspire, inform, or influence your audience.
eLearning - TrainingBriefs® Personal Performance Interpersonal Skills, Communication, Personal Improvement, Professionalism Foundational 8 Minutes
TrainingBriefs® The No…No…No! Boss
One of the first things we have to do when dealing with a bad attitude is decide whether it's worth our time… especially if it's somebody you have to interact with every day... including a manager, supervisor or boss.
eLearning - TrainingBriefs® Leadership, Personal Performance Collaboration, Communication, Emotional Intelligence Intermediate 8 Minutes
TrainingBriefs® The No…No…No! Boss (For Healthcare)
Bad attitudes in the workplace can deteriorate morale, lower productivity, and ultimately increase costs. It doesn’t take much for a co-worker, manager, or patient to feel the negative effects from someone with a bad attitude.
eLearning - TrainingBriefs® Leadership, Personal Performance Collaboration, Communication, Emotional Intelligence
TrainingBriefs® The Tough Conversation
When differences get in the way of peer-to-peer relationships at work, everyone loses. The challenge is that we sometimes expect people to see things the same way we do. And when they don't, we get frustrated, we get angry, or we just get fed up and walk away.
eLearning - TrainingBriefs® Personal Performance Communication & Influencing, Conflict Resolution, Problem Resolution Foundational 8 Minutes
Got Respect?® Gossip in the Workplace
Not every conversation in the workplace can be about the work. As humans, we want to get to know each other. The thing is, if the topic of conversation is about someone else, there’s a good chance it could lead to gossip. In this eLearning module you’ll explore the effect of gossip in the workplace.
eLearning - LearningBytes® Personal Performance Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Professionalism Foundational 15 Minutes
Got Respect?® Imposing Personal Beliefs
Almost nothing can create more conflict more quickly than when people impose their personal beliefs on others. In this module, we’ll focus on recognizing and dealing with the personal beliefs that might get in the way of work.
eLearning - LearningBytes® Leadership, Personal Performance Respect / Respectfulness, Compliance, Professionalism Foundational 15 Minutes
Got Respect?® The Gender Difference
This eLearning course focuses on the common, everyday interactions between men and women in the workplace and the importance of creating an environment that is respectful to both genders. By the end of this module, you will be able to identify the impact your actions and behaviors have on others and the importance of personal responsibility in promoting respect in the workplace.
eLearning - LearningBytes® Leadership, Personal Performance Respect / Respectfulness, Collaboration, Communication, Interpersonal Skills, Professionalism Foundational 15 Minutes
Got Respect?® Understanding Exclusive Behaviors
A sense of belonging is a natural, basic need. By the end of this module, you will be able to identify and understand exclusive behaviors and the effects they have on the work environment.
eLearning - LearningBytes® Personal Performance Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Respect / Respectfulness, Teamwork Foundational 14 Minutes
Got Respect?® Unintended Exclusive Behaviors
A sense of belonging is a natural, basic need. Part of how you define yourself depends on what types of groups to which you belong: family units, social groups, religious affiliations, and common interest groups such as fitness, music or hobbies. The need to feel like you belong doesn’t end when you enter the workplace. By the end of this course, you will be able to identify exclusive and inclusive behaviors and the effects they have on the work environment.
eLearning - LearningBytes® Leadership, Personal Performance Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Respect / Respectfulness, Teamwork Foundational 15 Minutes
LearningBytes® Accentuate the Positive™
The key to getting great results is to pay more attention to what's going right; rather than what's going wrong. And that's a big part of what we like to call accentuating the positive.
eLearning - LearningBytes® Leadership, Personal Performance Motivation, Change, Energizer, Interpersonal Skills, Effective Leadership, Team Builder Foundational 10 Minutes
LearningBytes® Am I Really Like That?
Who are you?... Who are you, really?... Have you ever asked yourself that question? Did you know each of us can choose who we want to be? Much like our attitudes we choose each day, we also have an impact on the very characteristics we display day in and day out.
eLearning - LearningBytes® Personal Performance Change, Compliance, Ethics & Integrity, Interpersonal Skills, Professionalism Foundational 10 Minutes
Interactive Tool: Legal & Illegal Pre-Employment Questions
New Just-In-Time Performance Management Tool! Asking the right questions is your single best way to get the right kinds of information during the interview... the kinds of information that will lead you to the best hiring decision. But how do you know what's legal... and even illegal to ask during an interview? This interactive tool provides up-to-date do's and don'ts when it comes to interview questions. With two video examples and various tips, this tool provides a comprehensive resource for all managers and/or supervisors involved in the hiring process.
Interactive Tools Leadership, Personal Performance Hiring & Recruiting, Discrimination, Effective (& Legal) Interviewing, Successfully Leading Others, Management Intermediate 15 - 30 Minutes
TrainingBriefs® Understanding Good Mental Health
New Micro-Learning! Good mental health could have a different meaning to each of us, but it’s generally defined as the ability to think, feel, and respond in ways that we need and want to in order to live our lives as fully and independently as possible. It also means that we're able to cope with daily stresses all the while accomplishing personal goals. Good mental health doesn't mean that we always feel happy or that you never have bad moods or bad days.
eLearning - TrainingBriefs® Personal Performance Mental Wellness & Health, Reducing Stress (Work & Life) Foundational 10 Minutes
TrainingBriefs® I’m Anxious!
We’ve all felt nervous... even anxious about an upcoming event. Anxiety is something we all encounter as a normal part of life. Anxiety can actually be a motivator… helping us accomplish a task at hand that needs to be done. But many times, we experience the negative side of anxiety. this quick course provides a great overview of anxiety and how we can effectively tackle it.
eLearning - TrainingBriefs® Personal Performance Mental Wellness & Health, Professionalism Foundational 9 Minutes
A Team Defined (Interactive Tool)
Need a great primer for understanding the components of teamwork? Look no further than this quick, interactive tool. From defining a team to the importance of a meeting agenda, this resource makes quick study of understanding the importance of team in any organization. Can be used for new team training, a quick refresher or just-in-time learning.
Interactive Tools Personal Performance Teamwork, Communication, Discussion Trigger Intermediate 15 Minutes