Search eLearning Library for: Personal Performance
Signature 116 courses
TrainingBriefs® 393 courses
LearningBytes® 133 courses
Advantage 32 courses
Advantage Plus 6 courses
Safety Classics 105 courses
SafetyBytes® 221 courses
Interactive Tools 31 courses
Win the S.A.L.E.™: Putting it All Together
Designed for service and support professionals. This program is a comprehensive for employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
TrainingBriefs® Active Listening
You may be hearing someone during a conversation, but are you really listening? Are you actively listening? Active listening simply means being deeply engaged in and attentive to what the speaker is saying... as it requires more listening than talking.
TrainingBriefs® Behavior-Based Interviewing – Seeking Contrary Evidence
New Micro-Learning! Clear, pre-planned questions help the candidate know how to answer. But often a candidate’s initial answer isn’t enough. Then, you have to ask job-related probes to get the whole picture of the candidate’s skills. In this course, you'll explore the topic of seeking contrary evidence.
TrainingBriefs® Behaviors to Improve Customer Service
New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.
TrainingBriefs® Being Cooperative and Respectful
New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course you'll learn about three ways you can be cooperative and respectful in the workplace; building relationships, sharing the credit and keeping your manager informed.
TrainingBriefs® Being Positive and Proactive
New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. The course takes a look at the concept of being positive and proactive in all that you do.
TrainingBriefs® Change Resiliency
New Micro-Learning! The basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Then… something happens that brings it to our attention. Other times, change seems jarring. It creates what feels like a huge obstacle falling into our life and way of doing things.
TrainingBriefs® Change? No Thanks!
Confronting someone who isn't flexible can feel exasperating. That's why it is so important to recover and go on; regain a positive attitude, and then find ways to keep things moving. One of the best ways to do this is to follow through on your commitment to help others improve their attitude. Encourage them even when we see the slightest change for the better. A little encouragement can go a long way!
TrainingBriefs® Communicating & Listening
New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. In this course, we’ll explore the power of effectively communicating and listening.
TrainingBriefs® Competing Customer Service Priorities
It can be overwhelming when it comes to provider the level of customer service we all want and expect. Customers deserve our undivided attention... that's a given! Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.
TrainingBriefs® Conflict… Can’t You Just Deal with It?
New Micro-Learning! When it comes to conquering conflict, sometimes you have to get out of your comfort zone when confronting an employee about their behavior. Using a “Flight” response to get away or avoid a situation may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.
TrainingBriefs® Coworkers Are Customers, Too!
When it comes to customer service during the workday, it’s best to remember that we are ALL responsible for customer service. Our internal customers – members of our department or other departments – are just as important as our external customers.
TrainingBriefs® Creating a Positive Customer Experience
New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.
TrainingBriefs® Cultural Considerations in Business
New Micro-Learning! In the business world, communication is imperative for the successful execution of daily operations. Understanding cultural differences and overcoming language barriers are considerations you should have when dealing with people of various cultures.
TrainingBriefs® Diffusing Customer Emotions
You're on the phone with a frustrated and (rightfully so) angry customer. They have had it and want to talk to a manager... what do you do? Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.
TrainingBriefs® Excelling at Work: Being Accountable & Flexible
New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but also how professionally you conduct yourself on a team. There are four key strategies that, if you really focus on them, will make all the difference in the world. In this course, we'll explore the topic of being accountable and flexible.
TrainingBriefs® Responding to Change with Integrity
New Micro-Learning! Appreciating change can be very complex, though. And we must acknowledge that how we respond to change has an impact on how things will unfold for us, and those around us. After giving some consideration to your reactions to a specific change, and the probable reasons for your reactions, there are really only four choices for how to respond to change.
TrainingBriefs® Serving the Customer
New Micro-Learning! Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.
TrainingBriefs® Setting Your Team Up for Success
Hitting on all cylinders... you've heard that term before. But, even the most talented teams don’t start out as high performing. There are several steps you can take as a manager to set your team up for success and create a work environment that values teamwork and collaboration over grandstanding and competition.
TrainingBriefs® Strategies for Success
New Micro-Learning! Success in your workplace/position will mostly be determined by your attitude and whether it’s positive or negative. This course focuses on the strategies shown here which you can use to ensure that you get along, get noticed, and get ahead.