Search eLearning Library for: Personal Performance
TrainingBriefs® The Angry Customer
When it comes to serving customers or clients, you will eventually experience a situation in which one or more are not happy. It's how you react in those types of situations that impacts the perception the customer has about the level of service they are experiencing.
eLearning - TrainingBriefs® Personal Performance Customer Service, Learning Reinforcement, Professionalism Foundational 6 Minutes
TrainingBriefs® Understanding Office Politics
New Micro-Learning! Office politics are real! If you work in a professional environment and think you can avoid politics, you’re not being honest with yourself or others. You may not be able to change the entire culture of your organization…but you can impact how YOU deal with office politics - proactively and intelligently.
eLearning - TrainingBriefs® Personal Performance Professionalism, Learning Reinforcement, Onboarding Foundational 7 Minutes
TrainingBriefs® When Peers Collide
New Micro-Learning! The pressures we face in the workplace can put a lot of strain on our relationships with our coworkers that might even prevent us from getting our work done. It’s not easy confronting your coworkers when you are having problems… but it is possible.
eLearning - TrainingBriefs® Personal Performance Interpersonal Skills, Communication, Learning Reinforcement Foundational 5 Minutes
TrainingBriefs® Who Am I?
New Micro-Learning! Who are you? Have you ever asked yourself that question? Did you know each of us can choose who we want to be? Much like our attitudes we choose each day, we also have an impact on the very characteristics we display day in and day out.
eLearning - TrainingBriefs® Ethics & Compliance, Personal Performance Professionalism, Compliance, Emotional Intelligence, Ethics & Integrity, Interpersonal Skills, Learning Reinforcement Foundational 5 Minutes
TrainingBriefs® Working the Plan
New Micro-Learning! To effectively manage your progress toward your goals and tasks, you have to control your time… and influence the events around you. Planning and organizing can help you take control of all the things you need to do in a day, week or even month.
eLearning - TrainingBriefs® Personal Performance Personal Improvement, Interpersonal Skills, Professionalism Foundational 6 Minutes
Got Leadership?® Listening to Your Employees
This course reinforces the concept that taking employee views into consideration does not mean you will always do what your employees want. You may at times make some unpopular decisions. The key is to take the time to talk to your employees and truly take their opinions into consideration before you make your decision.
eLearning - LearningBytes® Leadership, Personal Performance Communication, Interpersonal Skills, Effective Leadership, Management Intermediate 10 Minutes
Got Performance?® Change Resiliency
Because of our differences as individuals, change affects us each differently. By trying to be more aware of changes and how you and others react to them, you can become more productive in handling your response to change. After completing this course, you’ll be able to identify the factors that create change in the work environment and general reactions to change.
eLearning - LearningBytes® Personal Performance Change, Communication, Interpersonal Skills, Professionalism Foundational 12 Minutes
Got Performance?® Co-Workers Are Your Customers, Too!
Most of us work with coworkers each and every day. We depend on our coworkers to get things done, and they depend on us. The same is true when it comes to working across departments; every person we deal with – whether it is face-to-face, over the phone, or via email – is a person who helps get things done for our organization. In this sense, our coworkers are our customers, too – our internal customers. By the end of this course, you will be able to identify ways to positively impact and support internal customers.
eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 12 Minutes
Got Performance?® Dealing With Change
“The only constant is change,” is a phrase you’ve probably heard many times to describe the ever-shifting cycles of everything around us, and including us. By completing this course, you will be able to analyze your options for responding to changes at work, recognize your personal reactions to changes, identify the thoughts and feelings behind your reaction, and describe different responses and their possible impact on work.
eLearning - LearningBytes® Personal Performance Change, Communication, Interpersonal Skills, Professionalism Foundational 17 Minutes
Got Performance?® Dealing With Peer-to-Peer Conflict
When we have a conflict at work, a natural reaction is to ignore the problem or wait for it to go away. This approach to conflict creates a “lose-lose” situation for you, your coworker, and your employer. After completing this module, you will be better equipped to see past the conflict and work to address the real issues. You will also learn a step-by-step approach to resolving conflict.
eLearning - LearningBytes® Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism Foundational 12 Minutes
Got Performance?® Decisions... Decisions
In a team situation, you and a coworker may look at the same project and see it entirely differently! In this eLearning course, you will learn how to recognize, respond to, and resolve difficult interactions stemming from differences in the way decisions are made.
eLearning - LearningBytes® Leadership, Personal Performance Communication, Collaboration, Interpersonal Skills Intermediate 15 Minutes
Got Performance?® Diffusing Customer Emotions
This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).
eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service Intermediate 14 Minutes
Got Performance?® Ethical Choices – What’s the Harm?
Ethics violations put the company and our work at risk. We count on you to conduct yourself with integrity and to help influence others to also act with honesty and professionalism. This course teaches a simple process when you notice a co-worker violating the code of business ethics.
eLearning - LearningBytes® Personal Performance Ethics & Integrity, Compliance, Problem Resolution, Professionalism Foundational 10 Minutes
Got Performance?® Handling Interruptions with a Smile
Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.
eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism Foundational 13 Minutes
Got Performance?® Success Starts With Me
Having a positive attitude at work can help you get a promotion, succeed on projects, meet goals, and just generally enjoy your job more. By the end of this course, you’ll be able to identify four strategies for employee success and the behaviors of successful employees.
eLearning - LearningBytes® Personal Performance Communication, Collaboration, Interpersonal Skills, Professionalism Foundational 12 Minutes
Got Performance?® Team Dynamics for Employees
When new people have been added to your team or when you’re part of a new team, working with new people brings challenges as well as opportunities. Your success is related to working effectively with your team. By the end of this course, you will be able to identify common challenges and reactions to changes in team personnel and the strategies to help a team adapt to change.
eLearning - LearningBytes® Personal Performance Teamwork, Collaboration, Interpersonal Skills Foundational 15 Minutes
Got Performance?® The Brighter Side of Conflict
In this eLearning module, we’ll discuss typical sources of conflict at work and the impact conflict can have, both negative and positive. By completing this module you will be able to identify sources of conflict at work and how conflict can result in either negative or positive outcomes.
eLearning - LearningBytes® Leadership, Personal Performance Conflict Resolution, Communication, Professionalism Intermediate 12 Minutes
Got Performance?® The Importance of Integrity (Employees)
Although living our daily lives with ethics and integrity may seem simple enough, often times we can find ourselves in difficult situations when making the right decision is not always easy or clear. By the end of this course, you will be able to identify some of the most common work-related concerns as well as identify the best course of action given an ethical or compliance situation.
eLearning - LearningBytes® Ethics & Compliance, Personal Performance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Professionalism Foundational 12 Minutes
Got Performance?® The Work-Life Balance Conundrum (for Employees)™
Work-life balance is something all of us want but very few of us seem to achieve. The perfect balance between work and life varies for each person and it changes depending upon our life circumstances. In this eLearning course, you will learn proven techniques that will help you address the work-life conundrum.
eLearning - LearningBytes® Personal Performance Inclusion / Equity / Belonging, Communication, Conflict Resolution, Interpersonal Skills, Professionalism Foundational 12 Minutes
Got Performance?® Think Like a Customer
Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service
eLearning - LearningBytes® Leadership, Personal Performance Sales & Service, Communication, Customer Service, Interpersonal Skills Foundational 10 Minutes
Got Performance?® Time Management
Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive. Learn the importance of time management, the techniques for time management, and the skills for conquering procrastination.
eLearning - LearningBytes® Personal Performance Time Management Foundational 20 Minutes
Got Performance?® Understanding Global Communication
Our world is changing as a direct result of increasing technology, changing demographics, and the globalization of business interests. This course addresses how different cultures have tendencies that impact communication in global teams. Learning to understand and address cultural differences is key to success in a global community.
eLearning - LearningBytes® Leadership, Personal Performance Communication, Collaboration, Interpersonal Skills, Professionalism Intermediate 17 Minutes
Got Performance?® When Policies and Service Collide
As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.
eLearning - LearningBytes® Leadership, Personal Performance Customer Service, Interpersonal Skills, Professionalism, Sales & Service Intermediate 14 Minutes
Got Sales?® Account Development
Account development is the process of creating and executing a plan to improve your organization’s market share from the customer. When appropriate, this plan may include team selling. By the end of this lesson, you will be able to identify the importance of account development and the techniques for account development.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 25 Minutes
Got Sales?® Cross-Selling and Up-Selling
Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes
Got Sales?® Customer Care
Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.
eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service, Selling Foundational 25 Minutes
Got Sales?® Qualifying
Qualifying is the disciplined questioning and analysis required to accurately assess the needs and interest of customers. It's not a one-time event, but performed throughout each sales interaction to ensure customer satisfaction. By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity.
eLearning - LearningBytes® Personal Performance Selling, Sales, Sales & Service Foundational 25 Minutes
Got Sales?™ Closing
After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 25 Minutes
Got Sales?™ Communication
Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.
eLearning - LearningBytes® Personal Performance Communication & Influencing, Customer Service, Sales, Sales & Service Foundational 25 Minutes
Got Sales?™ Consultative Selling
In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 20 Minutes
Got Sales?™ Continuous Learning
Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.
eLearning - LearningBytes® Personal Performance Personal Improvement, Professionalism, Sales, Sales & Service, Selling Foundational 25 Minutes
Got Sales?™ Customer Business Understanding
Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.
eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 25 Minutes
Got Sales?™ Handling Objections
Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.
eLearning - LearningBytes® Personal Performance Sales & Service, Interpersonal Skills, Sales, Selling Foundational 25 Minutes
Got Sales?™ Opportunity Generation
Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 20 Minutes
Got Sales?™ Outbound Telephone Selling Techniques
Outbound telephone selling is the process of using the telephone to proactively contact customers and engage in open-dialogue (non-scripted) sales conversations. By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 22 Minutes
Got Sales?™ Product and Solution Understanding
Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. It also includes understanding how customers use your solutions within a variety of applications.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service Foundational 20 Minutes
Got Sales?™ Relationship Development
Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.
eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 30 Minutes
Got Sales?™ Sales Opportunity Management
Sales opportunity management is the process of following up and managing the necessary activities to convert leads into closed deals. Typically, the more expensive the product, the more steps you can expect in the sales cycle. By the end of this course, you will be able to identify the importance and techniques for sales opportunity management.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes
Got Sales?™ System Proficiency
Systems proficiency is the ability to acquire data about your organization and your competitor’s products and services, document information about your customer, and enter orders. By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.
eLearning - LearningBytes® Personal Performance Sales, Customer Service, Sales & Service, Selling Foundational 20 Minutes
Got Sales?™ Territory Planning
Territory planning is the process of creating the strategy and tactics necessary to deliver the required revenue and market share from a customer base. A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.
eLearning - LearningBytes® Personal Performance Sales & Service, Customer Service, Sales Foundational 25 Minutes
Got Sales?™ Time Management
Time management is the act of exercising control over the amount of time invested in various activities. To effectively manage time, an individual must be conscious of the choices made throughout the course of a day. Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive.
eLearning - LearningBytes® Personal Performance Time Management, Customer Service, Sales, Sales & Service Foundational 25 Minutes
Got Sales?™ Value Proposition
A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs.
eLearning - LearningBytes® Personal Performance Sales & Service, Communication & Influencing, Customer Service, Sales, Selling Foundational 25 Minutes
Attitude: The Choice is Yours™: An Advantage eLearning Course
This new eLearning course is designed to help you gain control over your life at work or at home by gaining control of your attitude. Understand how influential your attitude is in improving relationships and results.
eLearning - Advantage Personal Performance Interpersonal Skills, Change, Collaboration, Communication, Effective Leadership, Onboarding, Professionalism Intermediate 45 Minutes
Courage 2 Coach™: An Advantage eLearning Course
A big part of being a manager or supervisor is dealing with tough employee situations. Sometimes it just seems easier to ignore the problem, rather than take the time and courage to confront the situation and get the employee back on track. Courage 2 Coach™ outlines a specific four-step process for coaching that will work in any employee performance situation.
eLearning - Advantage Leadership, Personal Performance Coaching & Mentoring, Change, Communication, Professionalism Intermediate 45 Minutes
Open Mind, Open World: Improving Intercultural Interactions™ eLearning Advantage Plus
This highly interactive course will help employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.
eLearning - Advantage Plus Diversity, Equity, Inclusion & Belonging, Personal Performance Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism Advanced 60 minutes
Goin’ Through the Motions™ (eLearning Safety Classic - For Employees)
In this eLearning course, you will learn how the body reacts to repetitive motion, the risk factors in producing repetitive motion injuries, the actions to minimize them, and the treatments available for repetitive motion injuries.
eLearning - Safety Classics Personal Performance, Workplace Safety Repetitive Motion Injury, Workplace Safety & Awareness Foundational 13 Minutes