Search eLearning Library for: Retail & Hospitality
Be S.A.F.E. (Not Sorry)™: Preventing Violence in the Workplace (eLearning Signature)
Promote a safe work environment and prevent workplace violence. Using dramatic examples taken from real life situations, this course provides specific instructions for everyone in your organization about how to make your workplace S.A.F.E. It demonstrates practical—and even necessary—tools to help keep your company safe in today’s hectic and pressure-filled world.
eLearning - Signature Ethics & Compliance Compliance, Communication, Harassment Prevention, Effective Leadership, Professionalism Foundational 30 - 45 minutes
Human Trafficking Awareness - Hospitality Industry Overview
Human trafficking is very real issue in the United States! Traffickers often take advantage of the privacy and anonymity accessible through the hospitality industry. Hotels and motels can be especially attractive locations for all forms of trafficking. This interactive course gives an overview of human trafficking, the warning signs and how to report suspicious activity. Can be used for SB970 (California training) requirements.
eLearning - Signature Ethics & Compliance Compliance, Communicating Safety, Workplace Safety & Awareness Foundational 25 Minutes
Improving Personal Productivity: How to Accomplish More with Less Stress
This powerful, interactive eLearning course gives you easy-to-use tools you need to begin improving your personal productivity - including how to avoid time wasters!
eLearning - Signature Personal Performance Personal Improvement, Communication, Professionalism Foundational 30 Minutes
Legal Briefs™ Workplace Privacy: Does It Really Exist? (eLearning Program)
Workplace privacy issues can be tricky—in large part due to expectations on the part of employees of having the same rights to privacy at work as they do at home. From things such as appropriate handling of employee records and information to the need of the company to track the use of technology, privacy definitions and expectations can raise many questions for which managers need to have the answers.
eLearning - Signature Ethics & Compliance, Leadership Management, Communication, Professionalism, Workplace Privacy Intermediate 30 Minutes
The Foreign Corrupt Practices Act (FCPA) - An Overview
U.S. law strictly prohibits offering or receiving bribes and gifts when doing commerce with people in or from foreign countries. U.S. employees and the companies they represent who violate this law face prosecution when caught paying or accepting bribes from foreign officials. Violators pay heavy fines...and the people involved can spend years in prison. This course provides a comprehensive overview of the FCPA.
eLearning - Signature Ethics & Compliance Ethics & Integrity, Compliance Foundational 25 Minutes
Whale Done!™ in Action (eLearning Signature)
Transform your organization with the power of positive relationships
eLearning - Signature Leadership Effective Leadership, Communication, Interpersonal Skills, Effective Leadership, Professionalism, Sales & Service Foundational 30 - 45 minutes
Win the S.A.L.E.™: Putting it All Together
Designed for service and support professionals. This program is a comprehensive for employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.
eLearning - Signature Personal Performance Sales & Service, Communication, Communication & Influencing, Selling Foundational 35 Minutes
TrainingBriefs® Accentuate the Positive
New Micro-Learning! For many leaders, their focus is typically upon when the mark is being missed. In most organizations, considerable energy and attention are invested in what’s off track as opposed to what’s working well and that is what this module is all about, accentuating the positive.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Effective Leadership, Learning Reinforcement, Motivation Foundational 5 Minutes
TrainingBriefs® Active Listening
You may be hearing someone during a conversation, but are you really listening? Are you actively listening? Active listening simply means being deeply engaged in and attentive to what the speaker is saying... as it requires more listening than talking.
eLearning - TrainingBriefs® Leadership, Personal Performance Communication, Communication & Influencing, Interpersonal Skills, Effective Leadership, Learning Reinforcement Foundational 5 Minutes
TrainingBriefs® Avoiding Bias in Hiring
New Micro-Learning! Making assumptions about others is a natural way of interacting with each other. But, assumptions can have a negative effect when it comes to hiring. In this course, we will explore how unconscious bias, or assumptions can prevent you from finding top talent for the roles you are trying to fill.
eLearning - TrainingBriefs® Ethics & Compliance Unconscious / Hidden Bias, Hiring & Recruiting, Inclusion / Equity / Belonging, Learning Reinforcement Foundational 5 Minutes
TrainingBriefs® Avoiding Discipline
New Micro-Learning! Although it can be uncomfortable or even unpleasant at times, you have a responsibility to take corrective or disciplinary action when the situation warrants it. In this course, we will examine the issue of avoiding discipline.
eLearning - TrainingBriefs® Ethics & Compliance Compliance, Effective Leadership, Management Intermediate 5 Minutes
TrainingBriefs® Avoiding Reverse Discrimination in Hiring
New Micro-Learning! On paper, recruiting a new employee might appear to be a simple process. In reality, it’s an extremely complex process, and in every step of the way you need to be aware of certain legal implications. There are five common pitfalls in the recruiting and hiring process that you need to be mindful of; describing the job, dealing with protected groups, avoiding illegal questions, conducting legal reference check, and avoiding reverse discrimination. In this module, we will explore the topic of avoiding reverse discrimination.
eLearning - TrainingBriefs® Ethics & Compliance Hiring & Recruiting, Management Intermediate 5 Minutes
TrainingBriefs® Behaviors to Improve Customer Service
New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.
eLearning - TrainingBriefs® Personal Performance Customer Service, Interpersonal Skills, Learning Reinforcement, Professionalism, Sales & Service Foundational 5 Minutes
TrainingBriefs® Behind the Times
New Micro-Learning! Harassment and/or discrimination in the workplace is a very serious issue. This course takes a quick look at the potential consequences of making comments about an employee’s work habits that could possibly be construed as age bias or discrimination.
eLearning - TrainingBriefs® Ethics & Compliance Harassment Prevention, Compliance, Discrimination Foundational 5 Minutes
TrainingBriefs® Being Positive and Proactive
New Micro-Learning! Excelling at work doesn’t simply mean you should be good at what you do, but how professionally you conduct yourself in a team. The course takes a look at the concept of being positive and proactive in all that you do.
eLearning - TrainingBriefs® Personal Performance Professionalism, Communication, Interpersonal Skills Foundational 6 Minutes
TrainingBriefs® Being Transparent
The value of honesty in business has obvious and subtle implications. Unfortunately, there are times when individuals are asked to be less than totally honest in order to paint a brighter financial picture. In this course, you’ll observe two coworkers discussing an upcoming presentation to the board of directors. The boss is pressuring his subordinate to paint a picture that is brighter than it actually is.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance, Professionalism Foundational 5 Minutes
TrainingBriefs® Beware of Personal Opinions
New Micro-Learning! In the workplace, we need to understand how controversial issues outside of the organization can affect internal working relationships and productivity when we start voicing our personal opinions in the midst of a culturally diverse workforce.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Communication, Inclusion / Equity / Belonging, Management Foundational 5 Minutes
TrainingBriefs® Building Trust
New Micro-Learning! To build relationships you have to start by building trust. And that doesn't just happen... you have to work on it. You need to show your people that they can trust you and depend on you. If your employees see you right there with them, doing the job with them and working with them in a way that builds that trusting bond, they're going to trust you.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Effective Leadership, Learning Reinforcement, Management Foundational 5 Minutes
TrainingBriefs® Change Resiliency
New Micro-Learning! The basic truth is that change is constant. Sometimes it seems so much is changing, that we may get to the point of not even noticing many of the changes. Then… something happens that brings it to our attention. Other times, change seems jarring. It creates what feels like a huge obstacle falling into our life and way of doing things.
eLearning - TrainingBriefs® Personal Performance Change, Communication, Interpersonal Skills, Learning Reinforcement Foundational 7 Minutes
TrainingBriefs® Cheating the System
New Micro-Learning! Most of the ethical misconduct in an organization is the small bad choices that employees make day to day. Breaking simple policies or taking advantage of privileges and benefits (like PTO) may not seem like serious ethical misconduct – but these infractions are a reflection of what kind of employee you are or could become. Small bad choices may lead to bigger bad choices.
eLearning - TrainingBriefs® Ethics & Compliance Ethics & Integrity, Compliance Foundational 5 Minutes