Search eLearning Library for: Retail & Hospitality
TrainingBriefs® The Importance of Empathy
Empathy is the capacity to understand or feel what another person is experiencing from within their frame of reference, that is, the capacity to place oneself in another person's position. It’s a powerful tool to build and maintain relationships – both inside and outside the workplace! This course will teach you that there are three basic types of empathy.
eLearning - TrainingBriefs® Leadership Successfully Leading Others, Communication, Employee Wellness, Interpersonal Skills, Mental Wellness & Health, Respect / Respectfulness Foundational 7 Minutes
TrainingBriefs® The Ally
New Micro-Learning! Building an inclusive workplace means that people can be authentic in the workplace. We can bring our whole selves to work and not be worried about belonging. Creating an inclusive workplace sometimes means stepping up… and sticking up for others. Being an ally isn’t always easy, but it’s the right thing to do to foster respect and encourage a sense a belonging for marginalized coworkers.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Active Bystander / Ally, Diversity Dynamics, Gender Equity, Professionalism, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® Bias Is All About Race, Right?
It's important to recognize that diversity, equity and inclusion go beyond race, gender, ethnicity, etc. They can and often do involve differences in organizational culture, including work styles and schedules, geographic and time-zone differences, occupations, and working on virtual teams.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Communication, Professionalism, Respect / Respectfulness, Teamwork Foundational 7 Minutes
TrainingBriefs® Embracing Other Cultures (Eid al-Fitr)
Understanding and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Islamic holiday – Eid al-Fitr. After a month of prayer, devotion and self-control, Muslims celebrate the accomplishment of their sacred duties during Ramadan with the beginning of Eid al-Fitr, or the Festival of Breaking the Fast. The festival is a national holiday in many countries with large Muslim populations.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® Embracing Other Cultures (Holi)
Understanding standing and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Hindu and Sikh holiday – Holi. Also known as the festival of colors, Holi is celebrated in India, Nepal and Sri Lanka, along with other countries with large Hindu and Sikh populations. Holi usually marks the happy transition from harsh, dark winter to brighter, warmer springtime - symbolic of the triumph of good over evil.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® Embracing Other Cultures (Juneteenth)
Understanding standing and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the African American holiday – Juneteeth. Juneteenth honors the end to slavery in the United States and is considered the longest-running African American holiday. On June 17, 2021, President Joe Biden declared Juneteenth an official federal holiday.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 7 Minutes
TrainingBriefs® Embracing Other Cultures (Passover)
Understanding and embracing other cultures is a key part of creating an inclusive workplace free of bias and stereotypes. This course provides an overview of the Jewish holiday – Passover. Passover (sometimes called the Festival of Unleavened Bread) commemorates the Hebrews’ liberation from slavery in Egypt and the “passing over” (or the sparing) of the firstborn of the Israelites, on the eve of their exodus from Egypt.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Cultural Competency & Sensitivity, Culture Commitment, Diversity Dynamics, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® Hygiene Problems
What do you do about an employee with body odor, bad breath, or who appears unclean? If it’s affecting how the employee works with co-workers or customers, you need to overcome embarrassment and address it. How do you work with an employee who has poor hygiene?
eLearning - TrainingBriefs® Leadership Management, Successfully Leading Others, Problem Resolution, Professionalism Intermediate 7 Minutes
TrainingBriefs® I’m Anxious!
We’ve all felt nervous... even anxious about an upcoming event. Anxiety is something we all encounter as a normal part of life. Anxiety can actually be a motivator… helping us accomplish a task at hand that needs to be done. But many times, we experience the negative side of anxiety. this quick course provides a great overview of anxiety and how we can effectively tackle it.
eLearning - TrainingBriefs® Personal Performance Mental Wellness & Health, Professionalism Foundational 9 Minutes
TrainingBriefs® Leading in Unprecedented Times
New Micro-Learning! Unpredictable times call for unprecedented leadership. During times of intense fluidity, employees, team members and associates are all looking for their leaders to set the tone. They need to feel inspired and motivated to navigate the unknown. They need to know their leaders have their backs and are ready for what's next! Most importantly, they need to trust that their leaders are beside them - every step of the way.
eLearning - TrainingBriefs® Leadership Effective Leadership, Communication, Professionalism, Respect / Respectfulness Foundational 6 Minutes
TrainingBriefs® Never Gonna Fit In!
New Micro-Learning! Personal appearance is just that – personal. When it comes to dress and style, what works for one person doesn’t always work for someone else… and that’s okay… as longs as we keep it within the parameters of our dress code.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® No Way, Not Me!
New Micro-Learning! Mentoring others is an essential component of organizational success. It’s everyone’s job to make sure we create a workplace that is respectful. Respect comes from adhering to our policies, using professional behavior and language – as well as being consistent, transparent, and open to cross-gender mentorships.
eLearning - TrainingBriefs® Ethics & Compliance Coaching & Mentoring, Discrimination, Gender Equity, Successfully Leading Others, Professionalism, Workplace Civility Intermediate 8 Minutes
TrainingBriefs® Scratch My Back
Promising a promotion in return for sexual favors is illegal and may be grounds for a quid pro quo sexual harassment lawsuit. While managers and supervisors are held to a higher legal standard in sexual harassment cases, sexual harassment prevention is everyone’s responsibility. What it all comes down to is this - preventing sexual harassment is about recognizing what's going on around us and then making good decisions.
eLearning - TrainingBriefs® Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Compliance, Harassment Prevention Foundational 5 Minutes
TrainingBriefs® Taking Our Jobs!
New Micro-Learning! Wanting to have economic security is a basic need for everyone. But, in taking care of our economic needs, we need to make sure that we are not being disrespectful (or discriminatory) of others in the process. Caring for ourselves and our families is something that everyone in the world worries about. Immigrants are no exception of the rule.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Racial Equity, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® I Can’t Take it Anymore!
New Micro-Learning! Change! How many of us really like it? We all know it is part of life – part of the workplace. But with change comes stress and uncertainty. Many of us are feeling (or have felt) the impact of working remotely during the pandemic. We’ve been asked to social distance for months and we are all feeling the lack of real co-worker interaction.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Change, Communication, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® It’s Just Allergies!
New Micro-Learning! Gossip has no place in the workplace. Assumptions and gossip can lead to bigger issues – discrimination and even harassment. Using good judgement and good hygiene can help prevent the spread of workplace sickness - without discriminating against others based on what we might perceive as fact.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Discrimination, Inclusion / Equity / Belonging, Respect / Respectfulness Foundational 5 Minutes
TrainingBriefs® I’ll Take Care of It!
New Micro-Learning! It's normal for employees to be concerned about overall safety when returning to work after a health scare or pandemic. Your safety is of utmost importance. What's not allowed are threats and actions against another employee – regardless of the perceived health impacts that employee might have on others. Any form of abusive conduct (whether veiled or actual threats of violence) will not be tolerated.
eLearning - TrainingBriefs® Ethics & Compliance Workplace Violence Prevention, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness, Workplace Civility Foundational 5 Minutes
TrainingBriefs® Let’s Not Shake Hands
New Micro-Learning! Using good judgement and good hygiene – while following organizational policies – can help prevent the spread of workplace sickness - without upsetting others. Refusing to shake hands can be dicey - even uncomfortable. There is definitely a right way to maintain respect while adhering to social distancing policies.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Respect / Respectfulness, Teamwork, Workplace Civility Foundational 5 Minutes
TrainingBriefs® What’s His Problem?
New Micro-Learning! Just because you can’t see the reason a person is using the accessible parking spot does not mean that they shouldn’t be using it. If someone asks for an accommodation, it’s important to be supportive - even if you don’t know why that change is needed. Be respectful of their needs, just as you would like them to be respectful of yours if you ever needed accommodation.
eLearning - TrainingBriefs® Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness Foundational 6 Minutes
SafetyBytes® Keeping It Clean: Handwashing 101
Keeping hands clean through improved hand hygiene is one of the most important steps we can take to avoid getting sick and spreading germs to others. Many diseases and illnesses are spread by not properly washing hands. In this SafetyByte module, we’ll discuss the importance of handwashing.
eLearning - SafetyBytes® Workplace Safety Workplace Safety & Awareness, Employee Wellness, Safety Orientation Foundational 5 Minutes